10.0

really awful
Crashes / Fires:
6 / 0
Injuries / Deaths:
6 / 0
Average Mileage:
11,294 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #9

Dec 272023

Terrain

  • miles
Head on collision with a deer destroying the front head light and severely damaging the drivers side door. No airbags were deployed.

- Villa Grove, IL, USA

problem #8

Dec 272023

Terrain

  • miles
Head on collision with a deer destroying the front head light and severely damaging the drivers side door. No airbags were deployed.

- Villa Grove, IL, USA

problem #7

Mar 142023

Terrain

  • 55,705 miles
The contact owns a 2018 GMC Terrain. The contact stated that the air bag warning light was illuminated. Additionally, the service restraint system message was displayed on the instrument panel. The vehicle was taken to the dealer to be diagnosed. The contact stated that the driver-??s side front impact sensor had failed and needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 55,705.

- Bolingbrook, IL, USA

problem #6

Jun 152022

Terrain

  • miles
The Safety Restraint System warning keeps coming on and off as well as the air bag light. It happened months ago so I took it in and got it looked at and scanned. All the seatbelts were checked and the scan came back with nothing. Then it stopped for a couple months and now it has started again. Ive had 14 surgeries in the last little less than 4 years and I'm about to go into my 3rd back surgery since November. I cannot get into an accident and not have airbags as I've also had brain surgery 3 winters ago as well. I am disabled and do not have a ton of money either for fixes that aren't necessary but this safety issue is crucial to me. I see that many 2018s have been recalled for the exact same issue that I'm having however mine doesn't come up with that but it is happening to me so that should be included. I also need some direction if not as to why this is happening because I cannot afford to have a dealership, no less, replace every tiny little thing looking for the culprit at $150 an hour when I live on $1,200 a month and most goes to medical. Please advise on what to to or where to start. Thank you.

- Bacliff, TX, USA

problem #5

Jun 222020

Terrain 4-cyl

  • 37,650 miles
I was sitting at a red light in the left hand turn lane. A truck ran their red light hitting another truck sending both of them crashing into my vehicle. The first truck struck the front bumper at the headlight & skid all the way down the side of the vehicle then the other truck was slammed into the side of my vehicle. All the damage was on the driver side of the car. My car was moved over into the next lane but no air bags went off. This happened on a hwy where the speed limit is 65. The truck running the red light was going at least that fast and never hit their brakes.

- Seminole, OK, USA

problem #4

Jan 172020

Terrain

  • miles
When the side curtain airbag went off it burned a hole through my daughter's coat and shirt causing 2nd-3rd degree burns.

- Niles, OH, USA

problem #3

Jun 012018

Terrain

  • 2,500 miles
First issue with the vehicle was a separation of the dash near and around the passenger side airbag. Unknown at this time if the airbag has been compromised. I won't know until the vehicle would be involved in an accident. The second issue involves the vehicle while in park. I am able to push the vehicle and it will actually move forward. There is also a very hard shift while the vehicle is in motion. This occurs usually between 2K and 3 K rpms. The vehicle will actually jerk as it is trying to shift.

- Papillion, NE, USA

problem #2

Jun 172018

Terrain

  • 3,500 miles
This is a complaint against recall N182155400. My husband a cpd police sergeant was driving home from work on June 17, 2018 nb on 111th street (public street) when he was hit going 30 mph by an unlicensed driver hitting him on the front driver side: Bumper/tire/door. To his dismay the air bags did not deploy. Luckily he had his take home radio in the car to call for immediate assistant. We were not aware of the recall until we received the onstar June diagnostic report on June 19, 2018 and then a phone call on June 20, 2018 from GMC haggerty to schedule service for the recall. Unfortunately, we cannot address the recall since the GMC will be in the auto shop for the next 2 weeks being repaired. This explains why the air bags did not deploy during the time of the accident - when they are needed the most. We filed a claim online with our insurance D48 1451-D03-13B state farm under claim number 13-01F8-89B on June 17, 2018. We do not have estimates from the auto shop at this time.

- Chicago, IL, USA

problem #1

Jan 312018

Terrain

  • 2,290 miles
I pulled into our carport. It felt like the car just "sped up and went faster and faster." It hit the front of the car straight on. No airbags deployed nor did the front end collision stop happen.

- Payson, UT, USA