I have a 2000 GMC Yukon (non-XL). I was turning around in a parking lot and heard a crunch in the front engine compartment of the vehicle. When I went to straighten out and continued onto the street, the power steering was gone. I had to strong arm it home. I did some research on recalls and found that the 2000 GMC Yukon XL had in fact been recalled for the exact symptoms that my vehicle had (non XL). I called GMC the next day and explained the situation. I asked them if the same recalled power steering parts are used for the standard and the XL Yukon. The GMC representative would not say yes or no, just not necessarily is all he would say. I told them regardless that they should do a recall on the standard Yukon due to the fact that ours did the same exact thing as the Yukon XL has been recalled for and that this was a life or death type failure in the right circumstances (ie; driving on the road when the failure occurred). GMC requested that I take my Yukon to the dealer and find out exactly what had broke. I drove it to the dealer the next day (more sore arms) and left it for them to determine the damage that had been done. The dealer got back to me and told me that the power steering pump, shaft, actuator, as well as the mounting bracket had failed. The dealer had talked to the local GMC representative and they decided that they would help with the cost of the repair. They however told us that they were not buying the part or the labor but they would offer $200 toward the cost of the repair and we would have to come up with the balance $350 for a total of $550 to repair. I am also curious if GMC will be replacing my broken parts with the exact same parts that are destined to break again in the future. I would expect upgraded parts, but maybe they just want our business again a year or two when it breaks again, that is, if we live through it next time.

- Portland, OR, USA

While driving 30 mph power steering and brakes failed. Driver was able to maintain control of the vehicle, and pulled over. Driver took vehicle to dealer for inspection, and mechanic determined that the hydraulic pump needed to be replaced. The consumer stated that no warning was given prior to the failure. The consumer was told that his vehicle was 1 of 198 that are being recalled. No recall was found.

- Cuyahoga Falls, OH, USA