10.0
really awful- Crashes / Fires:
- 0 / 1
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 48,949 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
Since 2016 this vehicle has had the dash cracking, recently this issue has gotten much worse. The dash is literally about to fall in. This has happened mostly during times it was sitting although driving has definitely made it much worse. I'm concerned that if the airbag does happen to go off it's going to throw sharp pieces of plastic flying throughout the passenger compartment. Another issue I have found is if I set any papers on the dash they fall into the dash. I can now see the wiring inside the dash because of the missing pieces. On top of this you have to be careful touching the dash as I have been cut on several occasions from the sharp edges created by this issue. The center of the dash appears to be on borrowed time it has sunken nearly a half an inch within the last month. The dealership claims this is just normal wear and tear for the vehicle and refuses to fix it without me footing the bill. This just seems outrageous on a car priced North of 60K
- Riverside, CA, USA
The dash is cracked in several areas and could come apart in an accident
- Austin, TX, USA
The contact owns a 2010 GMC Yukon. The contact stated that the dashboard was cracking. The contact was concerned that the air bags may deploy. The vehicle was taken to grieco Chevrolet of fort lauderdale (1300 N federal hwy, fort lauderdale, fl 33304, (954) 607-4358) where it was determined that the vehicle was designed in that manner. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 25,000.
- Boca Raton, FL, USA
The contact owns a 2010 GMC Yukon. The contact stated that there were cracks in the dashboard. The vehicle was taken to mark christopher auto center (located at 2131 E convention center way, Ontario, ca 91764) where it was determined that the 2010-14 models experienced the same failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and provided case number:[xxx]. in addition, while driving various speeds, the check engine, stabilitrak, and service traction control warning indicators illuminated. The vehicle also shook and lost power. The contact was able to coast the vehicle over to the side of the road and powered off the engine. The vehicle was restarted and was able to drive normally, but the failure recurred numerous times. The contact also stated that a squeaking noise and a burning odor were coming from the brake pedal. The vehicle was taken back to the dealer where it was diagnosed that an unbalanced wheel was making the vehicle shake and the front driver's side wheel hub sensor failed and needed to be replaced. The vehicle was repaired, but the failure recurred five miles from the dealer. The vehicle was taken back to the dealer, but the failure could not be duplicated. The manufacturer was notified of the failure and provided case number: [xxx]. the approximate failure mileage was 65,221. Parts of this document have been redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
- Rancho Cucamonga, CA, USA
The contact owns a 2010 GMC Yukon. While driving various speeds, the dashboard cracked without warning. The vehicle was taken to the dealer (sunset Chevrolet Buick GMC, 1800 bay rd, sarasota, fl 34239, (941)-404-2139), but was not diagnosed or repaired. The manufacturer was made aware of the failure and did not assist. The failure mileage was 132,000.
- Sarasota, FL, USA
The contact owns a 2010 GMC Yukon. The contact stated that the dashboard developed a crack next to the passenger side air bag. There were no warning indicators illuminated before or after the failure. The vehicle was taken to the demontrond Buick GMC dealer (14101 North fwy, houston, tx 77090) where it was diagnosed that the entire dashboard needed replacement. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 157,000. The VIN was not provided.
- Huntsville, TX, USA
Time has happened. Poor manufacturing!!! my dash cracked on it's own as you have had millions of complaints. What is it going to take for you to recall these dashes" mine is cracked by the air bad and is exposing wire!!! how is this safe, why do you want people to see this" is this the quality that GM stands by! the crack just keeps getting worse and worse! you can see the huge gaping hole with the wires exposed. If the air bag deploys a law suit will be in action! this documentation that I have written over and over will be known as well as you not responding! I am very disappointing!!! please note my SUV is stored in a garage as well!!!
- Mason, TN, USA
Takata GM recall 49151 notification dated July 2016. No corrective action has been taken by GM and now there is a serious crack in the dash which is a growing concern for my safety involving the structure and air bag issue.
- Live Oak, FL, USA
I have already written a complaint last year with no response. Since my complaint of the crack I have on the driver side it is now a hole. It is exposing all dash wires and is very, very sharp. This is very hazardous as the temps outside can melt the wires and the dash can cut your hand!!! this is ridiculous that GMC made plastic dash's to hold up in all temp's when we all know that's not possible. The hole is very visible and is more than 4 inches wide!!!
- Mason, TN, USA
2010 GMC Yukon has been cracking over the air bag on the passenger side and then above the instrument panel. We noticed the cracks while cleaning since it has a dash cover. Vehicle is garaged and always has a dash mat and windshield shade. This is dangerous if the airbags were to go off.
- Marana, AZ, USA
Driver's side dash in front of steering wheel spontaneously cracked (6-8" fissure). From vent near windshield to about halfway up curved part of dash. See attached image.
- Columbus, GA, USA
Dashboard is cracking in multiple places and around the passenger airbag. If the airbag deploys the plastic will shatter
- Oak Creek, WI, USA
The dashboards of 2007-2013 Chevy, GMC, Cadillac SUV's and trucks become cracked due to a factory defect in the materials used to make them. They in turn rattle severely. The main cause for concern in upon air bag deployment, pieces from the dash can puncture the air bag rendering it useless and also pieces from the dash can become projectiles causing severe injury as well. GM has failed to acknowledge the severity of this problem and refuses to do anything to remedy it. There are thousands of other identical cases on the internet on various GM forums all stating the same thing. This needs to be addressed!
- Fort Wayne, IN, USA
The contact owns a 2010 GMC Yukon. The contact stated that the dashboard was cracked on the driver and the passenger side where the air bag was located. The contact felt that if the air bag deployed, shards of hard plastic would emit. The vehicle was taken to a dealer. The technician informed that the dashboard needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 56,000.
- Fleming Island, FL, USA
Passenger side (dash sudently cracked right near the pocket where the passenger airbag deploys).
- Orlando, FL, USA
Dashboard cracked right at corner of airbag and concerned this will affect the airbag performance
- Houston, TX, USA
- Harker Heights, TX, USA