The condenser was designed wrong and both GMC and all dealerships know it.
There was a very thin piece of metal that separates the internal in and out of the condenser. Just like other parts on the denali, it was mis-designed and produced by GMC. Instead of fixing these problems gmc choses to place the burden to fix on their customers.
1) Antenna on top of the car had a double seal that leaked. Solution, do not cover, replace with a new antenna at 500 dollars in cost with a single seal, no replacement seal available online entire antenna. 68K not covered by warranty. The part was on at 36k.
2) Wireless charging pad would not work, took at 39k, denied, told only covered to 36k. I was told i would need to spend 560 to replace with one out of a 2018 GMC.
3) LCD screen/navigation system, flickers and goes out. Has stopped working 10+ times. Told by gmc turn off the car and restart after 5 mins. Flashed computer while in for service, still happening. 39K,68K,71K
4) Safety recall for brakes not working at low speeds. Told they would need to see the error code before they could perform any work. I said at what point is that when someone in my family is injured? Sorry that's the rule. 71K
5) Transmission slipping - Told it was a issue with the type of transmission fluid they originally used. Flushed system, put a different version in and said that is all they will do. 68K
6) Of course the A/C, Description wrote above. 71K
7) Had the free version of the GMC app. Called in to turn on my in car wifi, told rep not to mess with account. 3 months later my app no longer works to unlock the door without paying 14 per month.
8) Center console handle broke to open my center console. No solution yet. still looking for the part.
I have spoke to customer service at GMC over 10 times. Not one time have they ever helped, assisted, given a credit, covered a item or done anything other than tell me we are doing nothing and recording you complain. I even asked for the corranspance email address and he gave me the gmc webpage.
They will not resolve customer problems or stand behind their vehicle. They believe everything is the customer expense even though they mis-designed everything.
The condenser was designed wrong and both GMC and all dealerships know it.
There was a very thin piece of metal that separates the internal in and out of the condenser. Just like other parts on the denali, it was mis-designed and produced by GMC. Instead of fixing these problems gmc choses to place the burden to fix on their customers.
1) Antenna on top of the car had a double seal that leaked. Solution, do not cover, replace with a new antenna at 500 dollars in cost with a single seal, no replacement seal available online entire antenna. 68K not covered by warranty. The part was on at 36k.
2) Wireless charging pad would not work, took at 39k, denied, told only covered to 36k. I was told i would need to spend 560 to replace with one out of a 2018 GMC.
3) LCD screen/navigation system, flickers and goes out. Has stopped working 10+ times. Told by gmc turn off the car and restart after 5 mins. Flashed computer while in for service, still happening. 39K,68K,71K
4) Safety recall for brakes not working at low speeds. Told they would need to see the error code before they could perform any work. I said at what point is that when someone in my family is injured? Sorry that's the rule. 71K
5) Transmission slipping - Told it was a issue with the type of transmission fluid they originally used. Flushed system, put a different version in and said that is all they will do. 68K
6) Of course the A/C, Description wrote above. 71K
7) Had the free version of the GMC app. Called in to turn on my in car wifi, told rep not to mess with account. 3 months later my app no longer works to unlock the door without paying 14 per month.
8) Center console handle broke to open my center console. No solution yet. still looking for the part.
I have spoke to customer service at GMC over 10 times. Not one time have they ever helped, assisted, given a credit, covered a item or done anything other than tell me we are doing nothing and recording you complain. I even asked for the corranspance email address and he gave me the gmc webpage.
They will not resolve customer problems or stand behind their vehicle. They believe everything is the customer expense even though they mis-designed everything.
- Justin D., Blue Ridge, GA, US