10.0
really awful- Crashes / Fires:
- 0 / 1
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 23,426 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
On May 15, I took my 2004 Honda CRV to the dealership for its first oil change. My daughter picked up the car 2 hours later and drove 1-2 miles when passerages in nearby cars began blowing their horns and telling her to get out of the car because it was on fire. Men in the car behind called the fire dept. And being mechanics checked the oil. It was "bone dry." Fire dept. Called for sand to be laid. The car was towed to the Honda dealership where they had cleaned it up by the time I got to the dealership. They wanted me to get in the car and feel safe about my new car which had 3800 miles. Their answer to why this happened was that they had left the old oil gasket on and had put the new one on top. It had blown oil out the tailpipe. I left the car there for 6 weeks while I sought legal help, had independent mechanics check it out, sent oil samples and filter to independent labs for testing. During this time I contacted Honda coporation, local tv stations, and made numerous phone calls to the dealership. I requested a new car and to have the service plan which I had purchased transferred to another dealership. Two weeks ago, the dealership did agree to issue me a 72 months/100,000 mile warranty and they did refund my service plan so that I may purchase it from another dealership. American Honda corporation never took any ownership for the situation. They agreed with the dealership.
- Thomasville, NC, USA
- Herald, CA, USA