2006 Honda CR-V, VIN: [xxx]. compressor failed at 74K miles. Interior vents now blow only hot air and the defroster no longer defogs windshield because compressor must work for defroster to work properly. I called american Honda on 7/15/10. I was assigned a case #, and customer service escalated the issue 3 times. They refused to take responsibility for this compressor failure which is common on thousands of Honda CRV's from 2002 through 2006 (please see the forums on this issue). In some cases, Honda has paid for the repair; in others, they paid for part of the cost of the repair; but in most, like for me, they refused to own up to this common defect. I wrote to tetsuo iwamura, CEO american Honda, on 7/20. My letter was returned to customer service who again told me Honda would do nothing. I wrote again to the CEO on 7/27, but received no response. I wrote again on 8/17 sending the letter via certified mail. That letter was received 8/19, but to date, there has been no response. Again, this is a common problem on Honda CR-V's. compressors should not fail at 74K miles. I never had this problem with any other car I have ever owned. And this is a safety issue because the compressor turns on when the defroster is on. Without a working compressor, the defroster can not defog the windshield, and you can't see where you are going. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Glendale, CA, USA