American Honda Motor Co., Inc. issued a recall for our 2010 CRV. The recall identified a flaw in the design whereby "corrosion can form in the rear frame due to the accumulation of road de-icing agents mixed with mud and water. As a result, the rear frame can deteriorate, and the rear trailing arm may fall off. A detached rear trailing arm can cause a loss of vehicle control, increasing the risk of a crash or injury." (NHSTA Recall Number 23V-228) After the work was performed, we were told by a representative of the dealership-??s service department that the vehicle would not pass state motor vehicle safety inspection because of the work they had performed. Over the course of August, 2023 I made more than 20 attempts (15 by email and many more by phone) to reach Honda representatives to ask them to fully repair the car so that it could pass inspection, or to repurchase the vehicle per the terms of the recall notice. Honda declined, stating that "if the brace had not been installed, we would be having a different conversation" (telephone conversation with a supervisor at Honda, August 31, 2023). The work that Honda did to address this safety recall was insufficient because, although the service team at the dealership was able to install a brace on the vehicle's rear frame, the vehicle will not pass state motor vehicle inspection, according to both Honda's dealership mechanic and an assessment by an independent certified mechanic who is familiar with this vehicle. Honda-??s original design of certain parts of the frame is responsible for the excessive corrosion of the rear frame which is rendering the vehicle unsafe to drive. Since American Honda Motor Co. was not able to repair the vehicle to a safe operating condition that will continue to pass state inspection, and since the vehicle is otherwise in proper, safe, working condition, the company should have offered to repurchase the vehicle. The recall "fix" is insufficient to ensure driver safety.

- Bethel, VT, USA

I got into an accident and another car hot me and my seat belt got tight and now won't even come out anymore and my airbags never deployed but yet show on dashport as if it did and my airbag sign now flashes and it used to be just on off without flashing...

- Frisco, TX, USA

Good afternoon, I'll try to keep this as brief as possible; I'm sure you can recontact me if you need additional information. This is not an incident, rather an issue related to the current recall 23V-228 for my 2010 Honda CRV. In 1/2023, the garage advised my Honda would not pass Maine State Safety Inspection due to the severe rust on the frame and where the left rear lower control arm (LCA) attached to the frame. They advised it could detach/break off, and my ability to steer safely to a stop would be affected. I took it to the Honda dealership and they confirmed it was unsafe to drive unless the rust and frame could be repaired. The dealer did not mention this was a common problem or any upcoming recalls for this issue. In 2/2023, I found a body shop that was able to repair the corrosion on the frame and the connection point for the LCA. I paid $1600, and the car passed Maine State Safety Inspection at the same garage that identified the problem. In 5/2023, I received the Honda safety recall referenced above, which states "you may be eligible for reimbursement if you paid for recall repairs out of pocket." I called the 888 # on the recall, received an email from American Honda, and replied to their email with the documents they requested, including the repair invoice. After recontacting American Honda a second time in 8/23, and a third time in 9/23, they advised they did not receive the document in 5/23, and I should resend the repair invoice. I received a call from American Honda on 10/16/2023, during which time they stated I was not eligible for reimbursement. This was due to the fact the repair invoice did not specifically state: -??Trailing arm holder kit was replaced-??. My case (#XXX) was closed. I read in a Part 574 Safety Recall Report, "Owners who have paid to have these repairs completed at their own expense will be eligible for reimbursement, in accord with the recall reimbursement plan on file with NHTSA." Do I qualify for reimbursement? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT

- Hampden, ME, USA

I received a recall notice in May 2023 about corrosion to the rear frame due to de-icing agents and I immediately called my local Honda dealer (AutoNation, Columbus GA). They told me they didn't have the parts or tools to fix the defect and to call back in 3 months. I called again today (8/14/23) and was told the same thing. They suggested I call around to other state-wide dealerships to look for one who was able to attend to the recall

- Columbus, GA, USA

Took vehicle to dealership about safety recall, and they are unable to repair the vehicle

- Surprise, AZ, USA

My car was considered undrivable due to the corrosion recall. The delays in obtaining payment for my car are unacceptable. Honda has passed me to a third-party surrender partner, [XXX], and they are also delinquent. Honda will not give me any contact information for [XXX], so I am obviously frustrated. I am in the fortunate position of being able to acquire a replacement vehicle without having to wait for the payment but others may not be. So I am basically filing this complaint on behalf of others. Honda's treatment is so poor that I decided to avoid a Honda for my replacement. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Pittsburgh, PA, USA

On June 5th, 2023 my mother received a recall notice in the mail from Honda stating my, [XXX] -??s, car was recalled due to a chemical reaction causing aggressive rust to form under cars owned in the salt states. My car was manufactured and driven in New York prior to my ownership falling into the recalls category. I had previously had to pay out of pocket for a new catalytic converter and an oil pan that had been worn down by the rust referred to in this recall. I still have the receipts that state both parts were worn away by rust and needed to be replaced. I made an appointment with my local Honda dealership for June 8th, 2023 at which all they did was inspect my car and confirmed the rear frame was rusted to an unsafe point and needed to be replaced so they ordered the necessary parts. I came back to the dealership when the part came in on June 16th, after driving an unsafe car for a week. They worked on my car for over three hours to then inform me my car was impossible to fix due to such an intense case of rust that spread to the entirety of the underside of my car. The Honda dealership employees informed me that they would send the proof my vehicle could not be repaired to the appropriate parties and sent me on my way with no further information. After 3 weeks of no contact from anyone at Honda, I have had to commute to work in unsafe driving conditions because I am only [XXX] and can not rent a car. I called the Honda customer service number (800)9991009 and the customer service operator informed me my case hadn-??t even been started. I then created a case #, and I[XXXX] was told my case would be reviewed and someone would contact me. I have called two times to get in contact with my case worker to be told she is unavailable and to leave a message. I am forced to continue driving my unsafe vehicle and have been unable to get in contact with anyone who can help me. It has now been a month and a half and I am forced to drive long distances in an unsafe car. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFOR

- Jacksonville , FL, USA

I have contacted several Honda dealers in the last month re recall # 23V-228. All have indicated that they do not have the parts available (support brace) to complete this recall, that the parts are on "back order" from Honda, and that they have no ETA on when they may be able to complete the recall. Please consider this a formal complaint against American Honda Motor Company for failing to complete the above-referenced recall within a "reasonable period of time. (60 days)."

- Arlington, VA, USA

The rear trailing arm on the driver side of the vehicle broke away from the frame causing the wheel assembly to jam under the vehicle, bringing it to an abrupt stop. My daughter was driving the car at the time. The failure occurred while she was pulling into the entrance of the hospital where she works, blocking the entrance to the hospital. Fortunately the failure did not occur minutes earlier while she was driving on the highway. Service technicians at Honda of Mankato, MN confirmed the trailing arm broke away due to frame corrosion. The vehicle is currently located at Honda of Mankato. There were no warning lamps, messages or other symptoms of the problem prior to the failure.

- Cohasset, MN, USA

On my 2010 Honda CRV, the rear frame stiffener became excessively corroded over time which resulted in frame stiffener perforation. On 10/18/22, the rear trailing arm separated from the vehicle's body while I was driving, forcing loss of control until I could bring the vehicle to a stop. I called my auto service provider to come and examine the problem which he confirmed that the rear trailing arm had separated from the body, the car was undrivable, and needed to be towed to Butler's Body Shop. The body shop confirmed that the rear trailing arm was separated from the body, that the right and left trailing arms, the right and left rail assembly, and the left axle assembly would need to be replaced. I learned that there was a safety recall issued by Honda Canada for Rear Frame Stiffener Corrosion for 2007-2011 Honda CRV's. I contacted American Honda to report the issue and was told since there was no recall from them for my vehicle that there would be no reimbursement from them to fix my 2010 CRV. The same problem for the same vehicle warrants a safety recall from Honda Canada but not from American Honda? Makes no sense. My Honda case # is 13433028. Please investigate before a serious accident occurs. I have pictures of the corrosion and copies of the invoices which detail the repair.

- Dallas, PA, USA

Door lock and trunk lock actuator have both failed. The FOB does not unlock door or trunk. You also cannot unlock either from inside the vehicle.

- Salt Lake City, UT, USA

I put my car in Drive after I got the green light to exit the car wash and the car surged forward and continued accelerating, knocking over several installations and going over a median separating the car wash from the roadway. The car ended up on the roadway, finally slowed down by multiple collisions and I was able to get control of it and get it parked and wait for the police to come. By some miracle, no-one was hurt, but the car was completely out of control. It just wouldn't stop or slow down. It was the most bizarre experience I have ever had and I fear it will not or cannot be investigated. I have informed my insurance company and my hope is that they can find something showing that the car malfunctioned.

- Syracuse, NY, USA

I OWN A 2010 HONDA CRV EX. The rear sub frame that carries the axle and suspension on the left side broke while making a left- hand turn from a restaurant. The sub frame that attaches to the unibody had rusted and the bolt connecting the suspension had pulled the frame section out. The car was inspected by my insurance company AARP Hartford and denied payment. They considered this a mechanical issue. The suv was towed to Honda North in Butler PA where we bought the vehicle new for inspection. They also said it was a rust issue one of which the service manager has never seen in 30 some years working at Honda. He referred it to the area manager who said the same. They too would not repair or offer compensation monies. I found there is a recall in Canada for the same problem. The vehicle has always been garage kept in a heated area. There is no rust on the rest of the body. I was lucky that we were only going about 10MPH when this incident happened in Franklin PA. Two days prior we were driving on 79 South heading to Pittsburgh PA and going 65/70 MPH. Thank God it did not happen then. We do not have any repair estimates from the Honda North people, they simply said it was not something they would repair. I am still waiting for documentation from our Hartford Insurance claim.

- West Sunbury, PA, USA

Our Honda CRV has 180,000 mile on it. A couple months ago, a couple of the doors did not open for a few days and then start working again. It has done this a couple of times. I've read that many others have had this problem. The doors affected was the back drivers door and the back hatch. The times it happened I was starting to drive and I would hear the locks click closed and open several times.

- Wausau, WI, USA

Driver side door won't unlock. First time I tried to unlock all doors wouldn't unlock and I was trapped inside my car. Not electrical as windows proceeded to roll down/up. Dealership wants to and I quote "break door to see what problem is". I think not. Key fob doesn't unlock any door but key fob will lock all doors. Have to manually unlock at driver side door and then go enter passenger side door to enter vehicle. Safety hazard for sure.

- Ventura, CA, USA

I've recently noticed that the locks on my front passenger door and rear door are malfunctioning. Usually upon stopping and placing the vehicle in park, all doors unlock. However, now neither my front passenger door nor my rear door will unlock themselves upon stopping and parking. Further, these same locks will not respond to the remote entry unlock button. This concerns me because I regularly drive with my 2-year-old son, and now I'm afraid that the other doors will begin to malfunction as well, and potentially trap someone inside the car. Because this is a recent issue I've not had a chance to have the vehicle looked at, but I've read online about many other consumers with a similar issue in their Cr-vs, so I'd like to know more about remedies for this problem. Thanks in advance for your time in addressing this concern.

- Lake Villa, IL, USA

I had an airbag recall on my Honda CRV 2014 AT12943 jefferson ave, newport news 23608 there were suspose to fix my vehicle andi been have major problem with my car ever since the total vehicle problems and cost.

- Newport News, VA, USA

Takata recall was supposedly corrected at price Honda, camden de on 12/17/16. On 10/27/17 I was traveling on us rt 13sb at approx 30 mph when I unsuccessfully tried to stop and rear ended a 2008 GMC pick up truck. My front end sustained major damage but the air bag did not deploy. Both the emt and the police officer noted that the airbag should have deployed given the impact of the accident. I was taken by ambulance to kent general hospital dover de, where I had a ct scan and an mri and was diagnosed with a T1 compression fracture and injury to ligaments of C1,2,3. I am scheduled to see neurosurgeon 11/1/2017. My car was towed to chambers tow co viola, de 302-284-9655. I will attach photos for documentation.

- Dover, DE, USA

Driving into 2 car garage located on circular 1 way street. Garage angled opposite way. Have to make a U turn and have car fully braked to enter garage. Park on left hand side; car completely stopped and was going to change from drive to park. Car revved up and headed toward right side of garage and crashed into house wall. Took out 8" of wall and destroyed part of foundation & wall. Fire dept. & ems called. I have preexisting conditions including cervical Fusion, spondylothesis, artifical knee. Both knees hit dashboard. After air bag popped, I looked to see my foot was still on brake. Car totaled.

- Virginia Beach, VA, USA

Missing weld spots on the 2010 Honda CRV- rear left box of torque arm connecting wheel to body frame- major body structure defects-repaired once on Nov 18-19- problem came back again. Had a discussion with Honda regarding safety of body - I fear safety issues and want them to cancel the car lease and take the vehicle back- they are not agreeing and are referring me to the dealer. The dealer rick case, is referring me to Honda. When I told them I will report this to NHTSA, they asked me to go ahead- obviously they do not have much respect for the NHTSA. Can the NHTSA please help by conducting an investigation about whether this is a major safety issue before an accident occurs. Can the NHTSA instruct the manufacturer to take this car off the road until this is fixed to the customer's satisfaction?

- Beachwood, OH, USA