Good afternoon, I'll try to keep this as brief as possible; I'm sure you can recontact me if you need additional information. This is not an incident, rather an issue related to the current recall 23V-228 for my 2010 Honda CRV. In 1/2023, the garage advised my Honda would not pass Maine State Safety Inspection due to the severe rust on the frame and where the left rear lower control arm (LCA) attached to the frame. They advised it could detach/break off, and my ability to steer safely to a stop would be affected. I took it to the Honda dealership and they confirmed it was unsafe to drive unless the rust and frame could be repaired. The dealer did not mention this was a common problem or any upcoming recalls for this issue. In 2/2023, I found a body shop that was able to repair the corrosion on the frame and the connection point for the LCA. I paid $1600, and the car passed Maine State Safety Inspection at the same garage that identified the problem. In 5/2023, I received the Honda safety recall referenced above, which states "you may be eligible for reimbursement if you paid for recall repairs out of pocket." I called the 888 # on the recall, received an email from American Honda, and replied to their email with the documents they requested, including the repair invoice. After recontacting American Honda a second time in 8/23, and a third time in 9/23, they advised they did not receive the document in 5/23, and I should resend the repair invoice. I received a call from American Honda on 10/16/2023, during which time they stated I was not eligible for reimbursement. This was due to the fact the repair invoice did not specifically state: -??Trailing arm holder kit was replaced-??. My case (#XXX) was closed. I read in a Part 574 Safety Recall Report, "Owners who have paid to have these repairs completed at their own expense will be eligible for reimbursement, in accord with the recall reimbursement plan on file with NHTSA." Do I qualify for reimbursement? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT

- Hampden, ME, USA

My car is stationary, took it in to have air bags replaced, dealership calls and says that my rack and pinion needs to be replaced at a cost of $1,300. How long before this goes out completely or what do I do in this case? I can't afford it.

- Lancaster, TX, USA

Leaking rack & pinion boots detected during oil change on 2/06/2017 at dealership.

- Kansas City, MO, USA

The rack & pinion assembly has failed three times since owning the vehicle -- 8/17/2013 (53,031mi), 1/19/16 (87,263mi) and 10/12/16 (99,460mi).

- Glendale, AZ, USA

The vehicle makes a straining sound, as if it were in first gear while driving. The steering makes a loud noise when turning in either direction. I had dealer check it and was told the hydraulic fluid pump needs to be replaced, fluid appears to be leaking.

- Kingston, NY, USA

Rack and pinion steering started leaking power steering fluid into the bellow that covers the inner tie rod ends. This car does not even have 50,000 miles on it. Certainly the steering system should last longer than this.

- Mazomanie, WI, USA

On Sept. 18th,2012 I had the steering rack assembly replaced @ 35,808 mi. In my 2010 Honda CRV by freeman Honda. I am now at (approx. 72,000 mi.) and it is leaking again and needs to be replaced. I think that freeman Honda installed a defective steering rack. They are refusing to honor the work that they did.

- Mansfield, TX, USA

6/15/2011 mileage 17,546 1st instance. Power steering failed, due to fluid leak. Entire steering rack was replaced. 3/12/2015 mileage 53,690 2nd instance. Power steering failed, due to fluid leak. Entire steering rack was replaced.

- Laurence Harbor, NJ, USA

During a routine state inspection, the shop mechanic said power steering fluid was leaking and he believed it to be the rack and pinion. Over the next week, the steering wheel became abnormally difficult to maneuver.the vehicle was taken to the mechanic where they stated that there was a leak from the rack and pinion, which needed to be replaced. The vehicle was repaired. The manufacturer was notified. The failure mileage was 25,580.

- Hollis, NY, USA

The contact owns a 2010 Honda CR-V. the contact stated that the steering wheel became abnormally difficult to maneuver.the vehicle was taken to the dealer for inspection where they stated that there was a leak from the rack and pinion, which needed to be replaced. The vehicle was repaired. The manufacturer was notified but provided no assistance. The failure mileage was 50,000.

- Hillside, MD, USA

Gears began to crunch and the car began to shake. Slowed down at a light and lost the power steering. Pulled over and the engine stalled. Could not re-start for 10 minutes. Engine then re-started, traveled approx. 10 meters and stalled. Re-started again - no further problems. 2 similar occurrences, 2 months apart. For the first event, the car went off the road. On each occasion the dealership stated they had checked everything and there was nothing wrong with the car. Took it for a second opinion. Dealership had not checked recall 11-001 (January, 2011). They checked it, but again found no issue.

- Shippensburg, PA, USA

The contact owns a 2010 Honda CR-V. the contact stated that when traveling at any speed, the vehicle would abnormally veer to the right. The dealer performed an alignment but to no avail. The failure persisted. The vehicle was not further repaired. The failure mileage was 26 and the current mileage was 26,000.

- Moore, OK, USA