The contact owns a 2011 Honda CR-V. The contact stated a heater box (part number 79106-SXS-A41) was ordered from Honda between the end of October 2023 and the beginning of November 2023. via local mechanic J. D. Works, 4529 Route 23, Cairo, New York, 12413. The contact stated on 2 occasions, the part was ordered and received, with the right part number, but was the wrong part. The part was returned and then the part became unavailable with not release date of when to expect it. Next, there was a January 9, 2024 release date for the part and that was canceled. Honda then stated the part would be available on February 9, 2024, however, a part came in with the right number, but the wrong part. The contact states that each occurrence increases the labor fees as the entire dashboard and the steering must be removed to replace the part. The dealer and manufacturer were notified of the issue. The contact has spoken to the manufacturer more than 15 times about a part that was either mislabeled or mis-manufactured.

- Purling, NY, USA