The contact owned a 2017 Honda CR-V. The contact stated that after parking at a gas station/store, she locked the doors, and with the key fob in her hand, went into the store. The contact stated that the stranger had approached her at her residence prior to the incident. The contact reported that a stranger was able to gain entry and drive the vehicle on the freeway and crashed into some unknown vehicles. A police report was filed. It was unknown if there were any reported injuries. There was no fire. The contact was able to confirm that all the air bags deployed while retrieving her belongings. The vehicle was towed to a tow lot and deemed a total loss by the insurance company. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted four times. Additionally, she sent an email regarding the matter. The failure mileage was 74,000.

- Tracy, CA, USA