7.4

pretty bad
Typical Repair Cost:
$240
Average Mileage:
9,200 miles
Total Complaints:
38 complaints

Most common solutions:

  1. not sure (28 reports)
  2. replaced battery (10 reports)
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This problem may be covered under warranty. Ask your Honda dealer.

« Read the previous 20 complaints

problem #18

Jan 122021

CR-V EX-L

  • Automatic transmission
  • 21,000 miles

Purchased 2019 “Honda Certified” CR-V EX-L with about 15,000 in August 2020. Since then I’ve had to have the battery jumped 4 times. First time I thought it was just a fluke—but now after searching and finding lots of complaints, I see I’m not alone. Have contacted the dealership for next steps to determine if the “software update” some have spoken of will help.

- nomorejeep, Ruston, LA, US

problem #17

Aug 182019

CR-V EX 1.4L Turbo

  • Automatic transmission
  • 10,100 miles

My vehicle battery was dead after coming back from vacation. Had to buy a charger to charge it. After charging I received many problems, with the braking system, tire pressure systems, CMBS problems, adaptive cruise control problems and others. It also said system were not stable. Some error message went off after driving around the block. I’m concerned it will leave me stranded somewhere, or something worse.

- j4patrice , Monahans, US

problem #16

Jul 072019

CR-V Touring 1.5L Turbo Charge

  • CVT transmission
  • 1,500 miles

I had the same problem on my 2015 Honda CRV battery had to be replaced 2 times. This is the 2nd time I have had the problem on the 2019. I think that this time I will will buy my own battery and pay for it myself as I know that Honda will install the same battery that will not solve my problem. Honda has known about this problem for at least 4 years but has chosen to correct the problem

- billywjonesbj, Fleming Island, US

problem #15

May 252019

CR-V EX-L 1.5L

  • Automatic transmission
  • 1,678 miles

Brand new SUV and after 2700Km/1200milles failed to start apparently due to battery problems.

Had to wait for the whole weekend at home and couldn't visit my family for Mother´s day celebration because Honda Service was not working on weekends and after several jump starts i noticed if was dangerous to go on a highway in that condition........ So yeah.... a big thank you for the savings weekend Honda!!!

Next monday, Honda Service replaced the battery and everything went well until now.

I've seen some reports about there is a computer problem that actually drain your battery while not in use, very weird because it takes a huge load to get it drained that way(like leaving your headlights on overnight), but the interesting part is that the battery fails to charge appropriately after first occurrence. Its a shame to talk about this expensive vehicle and relate it to this problem.

And now.....recall for SRS Airbags unexpectedly Deployment - Pretty bad! Pretty Bad!...

So it is not safe to drive this SUV? Come on!..... A new car is not supposed to be so problematic for long time... Ohh Jesus!!! :-(

- Raphael C., Punta Cana, Dominican Republic

problem #14

Jan 012019

CR-V

  • Automatic transmission
  • 900 miles

Bought 2019 Honda CRV about 2 weeks ago. Go out to start the car and the battery is dead. Had to get it jumped. Next week the same thing. Motorworld looked at the car and the battery was bad,so they replaced the it. A few weeks later, it does it again. Had it towed and the battery was dead again. Motorworld said that Honda knows about the problem and told me that after I stop the car and shut it down, that I have to start the car up again and turn the car off again. Honda said it has something in the computer software, the software is still running. So I have been doing this for about 3 months and it seems to be working, but that is not solving the problem.

- Marianne W., Dallas, US

problem #13

Jan 282019

CR-V Touring

  • CVT transmission
  • 389 miles

Battery dies if it sits for more than two days. This has happened several times over the course of a couple of months. Did receive a new battery, but still happens.

- 9kjrrd, Cheyenne, US

problem #12

Mar 042019

CR-V EX 1.9L

  • CVT transmission
  • 250 miles

One week after purchasing our brand new 2019 CR-V the battery was dead. 250 miles on the odometer. The car had been in our garage for two days over the weekend. After getting a jump we took the car to the dealer. We were told that there is a known software bug that causes the computer to "wake up" a component of the evaporative fuel system, which causes a parasitic draw that drains the battery. We were told that they have 4 other 2019 CR-V's with the same problem and that there is an update being worked on to solve the problem. In the meantime we were told not to let the fuel tank go below a half and that when shutting off the car to immediately start it and shut it off again. Supposedly this "fools" the computer into staying "asleep".

I checked with Honda USA customer service and they had no record of any such update being worked on. Guess I'll find out in a couple of weeks whether the dealer is blowing smoke or not. This is the first Honda I have ever owned and their reputation for reliability has taken a big hit as far as I'm concerned. My wife, who the car is for, loved it when we bought it. Now she does not know whether she can trust it or not. Can you say buyers remorse?

Update from Mar 27, 2019: Still getting a run around. Honda national says no fix in the works for our vin number. They won't even acknowledge that they are aware of the problem. Meanwhile our dealer insists that they have been told by the regional Honda rep that there is an update in the works. Either Honda customer service is misinformed or some one is lying.

Update from Mar 28, 2019: Got a call from the dealer, car is going in for the update tomorrow. I'll let you all know how it works out.

Update from Mar 29, 2019: Update applied today. TSB 19-039. Hope this helps some one. Its called the FI-ECU Self Shutdown software.

Update from Apr 8, 2019: Left the car in the garage for four days and it started this morning. Looks like the update did the trick.

- Bernd L., E. Baldwin, ME, US

problem #11

Jan 212019

CR-V EX-L 1.5L Turbo

  • CVT transmission
  • 800 miles

$30,000+ for a new vehicle and the battery dies after the vehicle is not used for two days and with less than 800 miles on the odometer. Dealer replaced the battery. Now 4-5 weeks later and the same problem again!

- Ralph W., Hopkinton, MA, US

problem #10

Feb 112019

CR-V

  • Automatic transmission
  • 3,107 miles

So far the worst new car we have ever owned, and we have had a few.

- Frank C., Prince George , BC, Canada

problem #9

Mar 042019

CR-V EX

  • Automatic transmission
  • 136 miles

2019 Honda CR-V battery keeps dying when will Honda fix this

- Karen S., Merrimack, NH, US

problem #8

Feb 212019

CR-V EX

  • Automatic transmission
  • 250 miles

My 2019 Honda CRV 's battery continues to go dead. Only had the car 2weeks. Purchased the car Feb 5th, 2019,problem started Feb 20 and then again on the 28th of Feb. Dealer said it is a software problem that when car sits overnight the car automatically does a diagnostic anddrainthe battery. No fix yet and dealer does not know when there will be a fix. Dealer said they are working on a software update. In the meantime dealer said I need to keep the gas tank full and drive he car 20 minutes everyday. REALLY!!!! Dealer want me to use a trickle charger everyday to keep battery charged. I contacted American Honda and received a case number. I paid 30,000 for this car and am afraid to dive it. I am still waiting for Honda to fix this problem.

Update from Mar 21, 2019: Just received a call from my car dealer they have a software update. Bringing my car in tomorrow the 22nd. for the computer update on my car. This is supposed to be the fix for the battery constantly going dead. I will keep you posted.

Update from Mar 28, 2019: Had software update on March 22. Not sure if it has worked yet. I am lettting it sit for at least 5 to six days to see if it starts . My concern is that other owners of the 2019 CRV had the software update and found that while driving on the highway their car lost

power. In am also on CarGuru site where there are multiple owners with the same

problem. I will keep you updated.

- Anna S., Chester, NY, United States

problem #7

Feb 202019

CR-V EX 1.5L

  • Automatic transmission
  • 2,200 miles

Battery dies if car sits more than 2 days, American Honda has no results in resolving this problem, Told American Honda need the vehicle to go back and forth to the hospital, how do I resolve the problem, no solution,

- James S., Burlington Flats, US

problem #6

Mar 052019

CR-V EX-L 1.5L

  • Automatic transmission
  • 56 miles

2-14-19. Purchased 2019 CRV with 10 miles on it.

2-20-19. The car wouldn’t start which caused me to miss an out of town Dr.’s appointment. Called AAA for 1st jumpstart. Called Honda Roadside Assistance for 2nd jumpstart. Drove car 15-20 miles in bad rainstorm to recharge battery.

2-24-19. The car wouldn’t start again. I called Honda Dealership and was referred to the Service Manager. He had me go through a couple of different attempts at starting the car by using the Fob in different ways. Nothing worked. He then sent someone out to try and start it. They were to leave a loaner car for us. This person tried many times to start the car but couldn’t. He left for a while then came back. He tried to start it again. It still wouldn’t start. He then left and we had no loaner car and a dead brand new car in the driveway.

2-26-19. I called and was told by the Service Manager that he thought I was going to make arrangements to get the car towed back to the dealership on 2-24-19 if they couldn’t start it. That’s why they didn’t call. They dropped off a loaner car for our use. So I had it towed on

2-26-19. The Service Manager called on 3-2-19 and said all was fine. They checked everything and couldn’t find anything wrong. We returned loaner and picked up our car.

3-5-19. It was dead again. Called Honda and spoke with someone in the service department. The Service Manager was unavailable. The original salesman came out and jump started the car again. He also left us a Loaner. By this time, I had done online research and discovered this has been a problem for a very long time with the Honda CR-V. In particular, the higher end ones, I believe.

3-9-19. We received a very long phone call from a Manager at the Dealership. They had a temporary solution which would involve us to basically run a test for them. I won’t go into the lengthy details of it. They are still looking for a possible parasitic leak on the battery. They have looked at every other possible parasitic leak and this is the last one they can think of at this point. According to them, there is nothing wrong with the battery itself. They suggested we take the car back on the 3-11-19 to try this. I said I would call back and let them know.

The main issue being that Thursday 3-14-19, I had an all night medical test scheduled out of town, that I needed to have reliable transportation for. At this point, they wanted us to take our new, unfixed, unreliable CR-V back and return the Loaner. That certainly left me in an uneasy, tenuous place regarding my out of town medical test that Thursday night. I left two messages and asked for a return call. Said I would take our car to the out of town appointment and hope that the “car test” occurred and that I didn’t get stranded. We received a call an hour before leaving for out of town. It was decided I would take the Loaner because it was too late to switch vehicles.

3-15-19. Honda made arrangements to bring our “new car” to our house and pick up the Loaner after I got home from my trip. We were also told not to bother with the the full tank of gas test now. Instead we are to turn the car off then immediately restart the car and turn it off again so the car will not turn itself on again for the scheduled Test it runs at certain times. So is this our fix? Our frustration level is rising very fast...

3-18-19. We have a grand total of 83 miles on the car and its been 32 days since we bought it. Most of those are from driving back and forth to the Honda Dealership. (FYI: Our 2007 Toyota RAV4 was only jumpstarted once in 12 years and we had one new battery put in, last year, 2018. We drove with the same battery for 11 years with only two problems even in subzero temperatures. It would sit for days without being driven.)

Note: Our Honda Dealership has been very accommodating and everyone has been nice and respectful towards us. But we no longer want this “new car” that has been a problem since we brought it home 2-15-19. It’s like a lemon jinx! I’ve stated a couple times that I don’t want it anymore. Too many cooks have been stirring the fresh, new pot of broth. Praying your car is going to start, every time you have an appointment or plans, is just not right... and extremely stressful.

And my research shows this has been a continuing problem with the Honda CR-V and that it hasn’t been resolved since 2015. People are still having the no-start problem and trading their cars off (losing $), putting up with it, carrying a jumpstarter or just leaving it at the dealership with the keys in it. What are they thinking? We want to deal with this correctly but also to our satisfaction! I guess time will tell but it is so not fun playing this “Is my car going to start?” game.

- phansee7, Meadville, US

problem #5

Mar 112019

CR-V EX-L 1.5L Turbo

  • CVT transmission
  • 2,800 miles

Battery was dead on two occasions within the first 800 miles of ownership. Dealer replaced the battery under warranty and about 5 weeks later the same problem is back. Battery discharges after sitting unused for two days. Will be calling the dealer for an appointment once the battery is charged and I can start the SUV.

Three dead batteries within the first 2 2/2 months of ownership. Have purchased a new battery charger and now carry a LI-ION battery starter in the vehicle. So much for Honda reliability; never again.

- Ralph W., Hopkinton, MA, US

problem #4

Feb 042019

CR-V EX-L 1.5L Turbo

  • Automatic transmission
  • 310 miles

Dead Battery again x3. Towed to dealership again. This time, they stated a bad cell in the battery. Replace battery for free as it's under warranty.

- Susan L., Plainfield, NH, US

problem #3

Jan 282019

CR-V EX-L 1.5L Turbo

  • Automatic transmission
  • 260 miles

Again dead battery after not driving the car for a couple of days. This time, towed to dealership. They couldn't find any problem. Basically, I had to wait for the problem again.

- Susan L., Plainfield, NH, US

problem #2

Jan 222019

CR-V EX-L 1.5L Turbo

  • Automatic transmission
  • 54 miles

Dead Battery. Called Honda Roadside Assist and they said "I left the lights on". I didn't think I had, but hey, I'm human and it could have happened.

- Susan L., Plainfield, NH, US

problem #1

Feb 192019

CR-V EX-L 1.5L Turbo

  • Automatic transmission
  • 346 miles

Dead battery x4 after not being driven for a day or so. Again brought to the dealership. After a few choice words, I was given a loaner car. After a week and a half they found a 0.5 amp draw from the evaporation leak detection module so evidently every time the car sits the battery is drained dry. The electrical system is supposed to completely shut off after 30 - 60 minutes so this doesn't happen but evidently the system randomly wakes up and continues to draw off the battery. They stated that a software update is needed and "they are working on it", perhaps 2 weeks. Informed that this problem has shown up on 3 other 2019 CRV's at this local smaller dealership alone.

Called Customer service at Honda national and was given similar information although they didn't have a timeline. In the interim, I am supposed to keep the fuel tank above 50% and when I turn off the ignition, proceed to quickly start it on again and immediately turn it off. This is supposed to bypass something in the software so that the electrical system won't "wake up" and therefore draw power from the battery. One of the main objectives to buying a new car is having a car that's reliable. This car is NOT RELIABLE.

Update from Mar 31, 2019: The dealer has installed a software update (23 March 2019) to address this problem. I have had two weekends where I purposely didn't drive the car after this installation and there was no dead battery problem on the following Monday. It looks as though the software update has fix this issue. Woo hoo!

- Susan L., Plainfield, NH, US