10.0

really awful
Crashes / Fires:
2 / 0
Injuries / Deaths:
3 / 0
Average Mileage:
7,336 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #7

Oct 162022

CR-V

  • miles
My car, a 2020 Honda CR-V EX 1.5T AWD, was totaled in a fatal accident on a rainy night on an interstate highway. It spun on the highway a couple of turns, hit the highway barrier at all of its corners and sides, caused the airbags to all came out, and eventually deadly stopped in the middle of the highway on a rainy night. My wife and I were in our undrivable vehicle, watching countless coming vehicles approaching us rapidly. We were just waiting in the dead car unmovable, just as in a coffin for our fate to come but can do nothing. Thank GOD who made someone call 911. Thanks to the emergency rescue team. The ambulance sent us to a nearby local hospital. We bought the vehicle, the 2020 Honda CR-V EX 1.5T AWD, as new, and we realized there could be a problem at a very earlier time. It has a serious problem with its AWD control system. The rear wheels are always engaged in all road conditions, as it is displayed on the instrument panel. This causes the two symptoms of the car, (1) the MPG (miles-per-gallon) is extremely lower than the standard 34 MPG on the highway. It is only 23 to 25 MPG because it always consumes about 32 to 36 gallons of gasoline on a trip of 810 miles distance (85% on interstate highways). (2) the rear tires are worn out extremely fast. It wore 86% of the usage range at 22,000 miles usage, which is about 2 to 3 times quicker than tires on other cars on average. We visited the Honda dealer in Troy, Michigan for the tire problems on May 9, 2022, which is about five months before the severe accident. The Honda dealer refused to give any compensation for changing new tires. The car is just over 25,000 mileage (see https://static.nhtsa.gov/odi/tsbs/2020/MC-10181080-0001.pdf). They changed only 2 new tires in the front and put the old front tires on the rear wheels.

- Clawson, MI, USA

problem #6

Feb 032023

CR-V

  • 23,000 miles
The contact owns a 2020 Honda CR-V. The contact stated that while driving at various highway speeds, the vehicle intermittently downshifted without warning. The contact stated that on one occasion, he lost control of the vehicle as the vehicle drifted into another lane, which activated the lane assist warning feature. The contact took the vehicle to a dealer where he was informed that there were no recalls on the vehicle; the mechanic also could not diagnose or duplicate the failure. The dealer recommended that the contact disengage the STOP/START feature each time he started the vehicle. The manufacturer was notified of the failure and referred him to the NHTSA hotline for assistance. The vehicle had yet to be repaired. The failure mileage was approximately 23,000.

- Moosic, PA, USA

problem #5

Nov 172021

CR-V 4-cyl

  • 11,500 miles
The contact owns a 2020 Honda CR-V. The contact stated that while his wife was attempting to park the vehicle at 1 MPH, the vehicle independently accelerated without warning. The vehicle jumped a curb and crashed into a tree which stopped the acceleration; the contact, who was in the passenger seat, was able to place the vehicle into neutral and shut off the engine. The contact stated that the airbags did not deploy upon impact. The police were called the scene and a police report was filed. The contact was able to drive the vehicle back home despite the severe front-end damage. The contact was also able to drive the vehicle to an independent body shop as several warning lights had appeared on the instrument panel which he linked to the accident. They remained in the possession of the body shop for repair. The contact and his wife sought medical treatment from a doctor where his wife was treated for a large lump on the back of her head and the contact was diagnosed for chest contusion after having a chest X-ray. The dealer was notified of the contact of the failure and was informed that they do not perform body repairs. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 11,500. Consumer stated the total repair cost of the car was $10,446.10.

- Williamsburg, VA, USA

problem #4

Jul 142021

CR-V

  • 8,400 miles
The contact owns a 2020 Honda CR-V. The contact stated that the vehicle was serviced at a tire shop and failed to shift into reverse. The contact stated no warning light was illuminated. The vehicle was not drivable. The contact towed the vehicle to the local dealer, where it was diagnosed with needing an unknown fuse to be replaced. The vehicle was repaired however, the failure recurred on July 23, 2021. The contact stated while driving 5 mph, she heard an abnormal sound coming from the vehicle before the vehicle stalled. The contact stated no warning light was illuminated. The contact stated she was unable to shift gears. The contact stated a bystander assisted her to manually shift the gear to be able to drive back to her residence. The contact towed the vehicle back to the local dealer. The vehicle was not repaired but was pending repairs. The manufacturer had not been informed of the failure. The failure mileage was approximately 8,400.

- Carson, CA, USA

problem #3

Feb 112021

CR-V

  • 2,500 miles
While driving on the I70 to go skiing with 3 passengers, during portions of the road with steep grades, the car was unable to go the speed limit. Despite applying 95 to 100% power, cars were passing. This is a new car and is clearly a design flaw - as a hybrid once the assistive batteries are depleted, it is only running on the engine - at altitude the engine is starved for oxygen and doesn't have enough power. This is extremely stressful on the driver and unsafe while in the mountainous terrain.

- Thousand Oaks, CA, USA

problem #2

Dec 062020

CR-V

  • 5,000 miles
I was driving at about 35 mph and a message flashed on my display of a problem with my transmission. I was able to pull over and turn the car off. When I restarted the car it seemed ok. The cast has about 5000 miles on it.

- Baltimore, MD, USA

problem #1

Jun 282020

CR-V

  • 950 miles
The contact owns a 2020 Honda CR-V. the contact stated that the vehicle experienced sudden deceleration while driving 75 down to 10 mph. No warning light was illuminated. The contact stated that the vehicle would not respond and that the electrical system remained functional. The contact stated that the vehicle would not generate enough power to drive onto the flatbed. The contact stated that he was able to steer to the left but almost was hit and was able to coast on the grass and waited a couple of hours until the tow truck arrived. The contact also mentioned that the engine remained running. The vehicle was towed to a local unknown dealer in Delaware and later was towed to joyce koons Honda (10640 automotive dr, manassas, va 20109) where the dealer was able to replicate the failure but was unable to provide a cause for the failure. The mechanic was unable to retrieve a fault code. The vehicle was not repaired. The contact stated that the dealer called the manufacturer and was provided a case number. The contact referenced NHTSA campaign number: 19V865000 (structure). The failure mileage was approximately 950.

- Lorton, VA, USA