Dear National Recall Team, I am writing to report a recurring and potentially hazardous issue with my vehicle that has not yet been addressed through a recall. Since July 2024, I have experienced a problem with the steering wheel intermittently getting stuck, accompanied by a rattling noise from the left side of the vehicle. During a routine oil change, I asked the service technician to inspect the issue, but I was told everything appeared normal. Despite this, the problem has continued. I followed up with several phone calls but was consistently told that no issues could be found. I brought the vehicle back in again on Friday, where they replaced the brake fluid, yet once again reported no findings. Unfortunately, the steering issue and rattling noise persist, and I am increasingly concerned for my safety while operating the vehicle. When I contacted customer service, I was informed that only vehicles from model years 2022-?"2024 are currently covered under a recall for steering-related problems. As my vehicle does not fall within that range, I was told I do not qualify for assistance -?" despite experiencing similar symptoms. I respectfully request that this issue be investigated further, as it appears to pose a serious safety risk. I am happy to provide additional documentation or bring the vehicle in for inspection if needed. Thank you for your time and attention to this matter.

- Jacksonville , FL, USA

I purchased the Certified Pre-Own 2021 Honda CRV on August 26, 2024. I took it to the Honda Dealership which we purchased it to inspect a noise coming from the passenger front wheel-well. Upon the inspection they noticed the passenger Strut Tower had split open at the weld seam. The Honda dealer claims its due to hitting a pothole and a driver issue. An independent mechanic indicated that doesn't hold true, since there is no damage to the tire, rim, shock absorber or strut along with the car being in alignment. I showed pictures to a master welder who indicated it looked like a failed weld seam. The car is inoperable in the current state given driving it could cause the strut to pierce the hood. On December 12/2/24 I reached out the American Honda Motor Inc, who then put me in touch with a case manager on 12/3 at which time I filed a failed part claim. They responded on 12/6/24 that the claim was denied. I ask for written confirmation of the decision, which they replied they don't provide written Commnication.

- New Berlin, WI, USA