10.0
really awful- Crashes / Fires:
- 5 / 0
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 184 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
The vehicle is a 2024 Honda CR-V EX-L with approximately 13,000 miles, purchased at Gillman Honda in Houston, TX on May 29, 2024. The issue involves the Collision Mitigation Braking System (CMBS) activating without any obstacle present. The first incident occurred in February 2025 at around 11,000 miles while driving on a feeder road at ~25 mph. The vehicle suddenly braked to a complete stop even though the road was clear. There were cars behind me, and although they stopped in time, it created a serious risk of rear-end collision. Had I been traveling at a higher speed and the car braked completely, this could have caused the vehicle to flip or lose control. The second incident occurred on September 4, 2025 at ~13,000 miles while driving on a busy street at approximately 40 mph. The vehicle suddenly braked very hard for no reason, but did not fully stop -?" instead, it resumed immediately. It felt as if the car -??took a screenshot, -?? braking sharply then continuing. This was especially dangerous since I was traveling at a higher speed, and vehicles behind me could have easily collided with mine. Both incidents put my safety and the safety of other drivers at risk. The vehicle was brought to Gillman Honda on September 16, 2025. The dealer acknowledged the safety concern and kept the car for inspection. On September 19, 2025, the service representative confirmed they had contacted Honda corporate and opened a case because of the seriousness of the issue. The car is still being held at the dealership pending corporate guidance. No warning lights, error messages, or prior alerts appeared before either incident. This appears consistent with a known problem that has been reported by many Honda owners in recent years involving unintended braking by the CMBS system. The defect makes the vehicle unsafe to operate, and at this point we no longer feel safe driving it.
- Houston, TX, USA
The 2023+ Honda CRV hybrid model have paddles on the steering wheel that increase and decrease the strength of regenerative braking. I use this feature often on our 2024 hybrid model. The issue arises when increasing the strength to the second or third (highest) level. The braking force at these levels should trigger the brake lights to illuminate, but they do not. Often I see drivers brake late behind me because my vehicle is braking with noticeable strength, but the driver behind me can-??t tell. So they slow late and very close to my vehicle-??s rear bumper. Honda should recall the hybrids and retrofit the brake lights to activate when regenerative braking is increased to the second or third level. Just as Tesla brake lights activate when their regen braking system works by releasing the accelerator, Honda-??s should activate when turned up to the higher levels.
- Monroe , GA, USA
While stopped at a red light I thought a car was rolling back into me. I took my brain a hot second to realize maybe I was rolling forward into him? But no, I told myself, my foot was on the brake and was pushing as hard as I could once I thought it was me (yep, should have hit the parking brake, but it all happened super-fast). I rolled into him, the light turned green and he pulled ahead, I got aside him rolled window down to ask if his vehicle was standard as I was still convinced he rolled back into me. Needless to say he said no and pretty much ripped me a new asshole for tapping him - I apologized and said "i thought you rolled into me". Brake hold is always on but I was not using the hold, my foot was on the pedal (pushing like a madwoman at one point).
- Trumansburg, NY, USA
I was driving on an empty two lane road going 35-40 mph. The car braked suddenly and the BRAKE warning light came on but no sound. On the way to the service department at the dealership it happened again, only this time I was going 20 mph and in traffic. There was a car in front of me at least 3 car lengths but was moving. I heard the brakes of the car behind me squeal as he avoided hitting me. No sound from my car, the brake light came on, I also put my foot on the brake thinking maybe the car sensed an encroachment I didn-??t notice. But there was none, so I released the brake before coming to a complete stop. The service department inspected the system and could not reproduce or confirm any issues. There was no warning sound, the brake came on at the same time as the light. There was no warning, the light came on at the same time as the brake
- Granville, OH, USA
2024 Honda CR-V VIN [XXX] Phantom Braking Car has experienced phantom braking numerous times since March 2024 when new. Initially occurred within one week of driving the new vehicle. Did not report it to dealer at first as we thought it was something that we were doing, or some sensitivity that the car typically exhibited. At random times car decelerates quickly as if pressing on brakes, or losing engine power (fuel supply, ignition, etc.), or downshifting quickly. After a few seconds car can be accelerated and resumes speed. In virtually every case it has occurred on dry, clear roads with no vehicles or obstructions ahead. Car, cameras and sensors were clean. Occurs when accelerating either slowly or rapidly. Occurs when entering a highway from an ON ramp. Occurs at 10 mph or 70 mph. Driver is not touching the paddle downshifter. Sometimes deceleration occurs multiple times within seconds after the previous - 2 to 3 times. Rapid slowing does not occur when in cruise control, or when manually increasing speed in cruise control. In all cases Red Brake warning light in instrument panel does not flash and there is nothing immediately in front of car. This condition is extremely dangerous, especially when there are vehicles behind, and they are not expecting my vehicle to slow rapidly. Occurs when accelerating to pass a car ahead. Or when trying to accelerate onto a highway to match speed of approaching traffic. We are always in fear of being hit from behind by unsuspecting drivers. We-??ve come to expect the hesitation/braking to happen and drive even more defensively. A log of events is available. _______________________________ Dec. 21, 2024 Picked up car from servicing at Honda City, So. Portland, ME. Went back and discussed incident with Service Manager. They suggested keeping the car for an extended period to have technician drive it and try to reproduce problem. January 15, 2025Met with Berlin City Service Manager to discuss phantom braking again. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION
- Yarmouth, ME, USA
Description of incident: Saturday, [XXX] I was in traffic on I [XXX] near the [XXX] exit in Indiana. It was a stop/go, stop/go event as 6 lanes were going down to 1 lane. I was behind a Kroger semi-truck. I had my foot on the brake. I thought the people next to me had started to move, but then I noticed that I was getting closer to the truck (while my foot was on the brake). I pushed the brakes down further. I felt normal resistance. Nothing happened. I hit the cancel button of the adaptive cruise multiple times on my steering wheel thinking that perhaps my adaptive cruise started my movement. I kept rolling. Kept hitting the brakes wondering why I didn't stop. No beeps went off like they normally do. I rolled into the truck. My adaptive cruise had been set to 70, and I had used it before the incident. It was still on standby, but not green. My odometer was around 9547. This happened around 9:50am. No beeping sounds started or emergency braking happened. I would approximate my speed of hitting around 3-5 mph. I hit the truck. I had tried to switch to neutral and then to park. I could not move the gear shaft. I was hitting the brake hold. Anything to make me stop. Nothing worked, and I hit the truck. I did not move after hitting the truck, maybe one of the things I attempted to do worked. My foot was still on the brake. I pulled over, turned off the car, and restarted it. I have not applied the adaptive cruise since then. I don't know if it had anything to do with the incident, but I'm afraid to use it. If I had been moving at a faster rate, my safety and others would have been at risk. I took the car to the dealership. They provided me with a Honda multi-point vehicle inspection checklist and stated that they couldn't find anything wrong. There is definitely something wrong. If I manually apply the brakes, the car should stop. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Columbus, IN, USA
I leased a 2024 CR-V Sport Hybrid in April 2024. And in early October I backed out of a parking spot. When I applied the brakes there was no response and I back into a parked car. No damage was done to it but I had an estimate of $2000 to mine since it was on the hatch back door. I didn't report it because I thought it was my fault. But on Friday Nov. 29, 2024 as I was parallel parking I reversed into the spot and straighten out my vehicle. I put it into gear and started moving forward about six feet slowly. When I went to apply the brakes nothing happened again and I hit my wife-??s car in front of me. The CR-V Owners Club has reported a similar incident.
- Canton, MI, USA
Braking occurs absolutely randomly. This happened about 6-7 times starting from about 5500 miles, at absolutely different speeds. I slow down to reduce speed, then the system starts warning with a BRAKE signal and after that suddenly stops, to a complete stop, although this is absolutely not necessary, because the front car is very far. I was hit in the bumper once. I have a video of how it did it on the highway. The last time got into the accident with the car, as the hit didn't make any damage to the car, did not report to police, took the car to dealership, but was advised to change the setting, but it did not change anything still the random braking exist.
- Bloomfield Hills, MI, USA
The contact owns a 2024 Honda CR-V. The contact stated that while driving uphill at 10 MPH, the "Brake Issue, contact dealer" "Brakes Needs Servicing, " warning message illuminated. The vehicle independently accelerated and crashed into a tree. The air bags did not deploy. The contact injured their head on the steering wheel. The contact also received bruises to their neck and knees that required medical attention. A police report was filed. The vehicle was able to be driven the short distance home. The contact then stated that they later had the vehicle towed to the dealer where it was diagnosed that the battery had failed, however, they did not provide a diagnosis for the brake failure. The vehicle had not been repaired. The manufacturer was made aware of the failure. The failure mileage was 2,024.
- Waterbury, CO, USA
Steering wheel feels very heavy and breaks response little bit slow.
- Schaumburg, IL, USA

- Edgewood, NM, USA