I want to leave my caveats for anyone who deals with a local Honda dealership (Classic Honda Streetsboro, OH) and who finds that they must turn to Honda America for restitution.
These two entities work in tandem, despite their demure and disingenuous claims of total separation.
My 2020 Honda Hybrid with less than 2000 miles had braking / acceleration issues that could have killed me and my Mom had I not had the presence of mind to drive the run-away vehicle into a nearby tree thereby stopping its progress.
I was in a drug store drive through to pick up a prescription. The car ahead of me finished his business and I moved up slowly to the drive thru window but when I tried to brake the car would NOT stop. I ended up rear ending the car in front of me as I could not stop. In order to avoid my oncoming unstoppable vehicle, the car in front of me veered off to the left while I veered off to the right to avoid hitting him. He hit an electrical box that powered the drug store and I purposely drove into a tree to stop my car which it did.
I was so shocked by what happened to me I went on the internet to find if other Honda CRV owners experienced what I did and found this:
It represents EXACTLY what happened to me:
Another issue that the Honda CR-V has had, is unintended acceleration during a driver’s braking. In fact, on CarComplaints.com, there are a number of CR V owners who cited this problem. One complaint reads: “Driver was driving in a shopping mall parking lot and pulling into a parking space. As driver was pressing on the brake pedal, driver noticed a burning odor and felt the car start to accelerate. The car continued to accelerate and jumped a curb, proceeded to move across a driving lane, and was headed toward the side of a building. The driver kept foot on the brake and steered the car into the path of a tree in front of the building to avoid hitting the building. The car struck the tree and came to a stop. Still waiting for insurance company to get estimate and have the car repaired. Really don't want to drive the car anymore.â€
When I contacted the dealership, Classic Honda, Streetsboro, Ohio they were quick to tell me it was not their responsibility to deal with this and they referred me to Honda Corporate. I became immediately suspicious when the Honda Corporate functionaries would not give me their last names. Instead of investigating such a serious problem, they told me to proceed with my insurance company to adjust the claim and they would render an opinion after it was repaired. This, too, struck me as odd, but I continued as directed.
The body shop (not affiliated with Honda) who did the physical repairs acknowledged there was a problem with the braking system and instead of driving the repaired vehicle the few miles to the dealership for Honda’s review, they loaded it on a flatbed and drove it there.
The dealership apparently made some adjustments to the computer system and a Honda Corporate technician did a series of tests. He declared it safe to drive. I knew nothing of his qualifications, questioned his impartiality as a Honda employee, and said I did not want to trust my own life, along with those of family, friends, and innocent third parties who might be exposed to this dangerous vehicle. He was an absolute master of corporate double speak, distancing himself from the Streetsboro Dealership while knowing it’s policies and procedures. At one point, he told me if I did not take possession of the defective vehicle, I would be subject to “storage†charges.
End of story: Since I could look to no fair hearing or restitution from Classic Honda, Streetsboro or Honda America, yet knew for the reasons above I could NOT get back into that car, I traded it in for a Non-Hybrid Vehicle at a loss for a vehicle with less than 2000 miles. Classic Honda Streetsboro will most likely release that killer back onto the road. Hopefully they will tell any potential buyer the full story.
BUYER BEWARE: If you have a problem with your Honda do not expect support or advocacy from either the dealer or the manufacturer. They are masters of deflection and have each other covered. You are nothing more than a voice crying out in the wilderness.
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I want to leave my caveats for anyone who deals with a local Honda dealership (Classic Honda Streetsboro, OH) and who finds that they must turn to Honda America for restitution.
These two entities work in tandem, despite their demure and disingenuous claims of total separation.
My 2020 Honda Hybrid with less than 2000 miles had braking / acceleration issues that could have killed me and my Mom had I not had the presence of mind to drive the run-away vehicle into a nearby tree thereby stopping its progress.
I was in a drug store drive through to pick up a prescription. The car ahead of me finished his business and I moved up slowly to the drive thru window but when I tried to brake the car would NOT stop. I ended up rear ending the car in front of me as I could not stop. In order to avoid my oncoming unstoppable vehicle, the car in front of me veered off to the left while I veered off to the right to avoid hitting him. He hit an electrical box that powered the drug store and I purposely drove into a tree to stop my car which it did.
I was so shocked by what happened to me I went on the internet to find if other Honda CRV owners experienced what I did and found this:
It represents EXACTLY what happened to me:
Another issue that the Honda CR-V has had, is unintended acceleration during a driver’s braking. In fact, on CarComplaints.com, there are a number of CR V owners who cited this problem. One complaint reads: “Driver was driving in a shopping mall parking lot and pulling into a parking space. As driver was pressing on the brake pedal, driver noticed a burning odor and felt the car start to accelerate. The car continued to accelerate and jumped a curb, proceeded to move across a driving lane, and was headed toward the side of a building. The driver kept foot on the brake and steered the car into the path of a tree in front of the building to avoid hitting the building. The car struck the tree and came to a stop. Still waiting for insurance company to get estimate and have the car repaired. Really don't want to drive the car anymore.â€
When I contacted the dealership, Classic Honda, Streetsboro, Ohio they were quick to tell me it was not their responsibility to deal with this and they referred me to Honda Corporate. I became immediately suspicious when the Honda Corporate functionaries would not give me their last names. Instead of investigating such a serious problem, they told me to proceed with my insurance company to adjust the claim and they would render an opinion after it was repaired. This, too, struck me as odd, but I continued as directed.
The body shop (not affiliated with Honda) who did the physical repairs acknowledged there was a problem with the braking system and instead of driving the repaired vehicle the few miles to the dealership for Honda’s review, they loaded it on a flatbed and drove it there. The dealership apparently made some adjustments to the computer system and a Honda Corporate technician did a series of tests. He declared it safe to drive. I knew nothing of his qualifications, questioned his impartiality as a Honda employee, and said I did not want to trust my own life, along with those of family, friends, and innocent third parties who might be exposed to this dangerous vehicle. He was an absolute master of corporate double speak, distancing himself from the Streetsboro Dealership while knowing it’s policies and procedures. At one point, he told me if I did not take possession of the defective vehicle, I would be subject to “storage†charges.
End of story: Since I could look to no fair hearing or restitution from Classic Honda, Streetsboro or Honda America, yet knew for the reasons above I could NOT get back into that car, I traded it in for a Non-Hybrid Vehicle at a loss for a vehicle with less than 2000 miles. Classic Honda Streetsboro will most likely release that killer back onto the road. Hopefully they will tell any potential buyer the full story.
BUYER BEWARE: If you have a problem with your Honda do not expect support or advocacy from either the dealer or the manufacturer. They are masters of deflection and have each other covered. You are nothing more than a voice crying out in the wilderness.
- Stephen C., Hudson, OH, US