The contact owns a 2020 Honda CR-V. The contact stated that while making a turn into a parking space, the vehicle unintendedly accelerated, drove up the curb, hit and drove over the metallic Bank sign pole, which damaged the undercarriage of the vehicle. The vehicle then crashed into the sides of two unoccupied vehicles that were parked perpendicularly to the contact's vehicle. The vehicle then stopped. The contact stated that one of the vehicles that the vehicle had crashed into was pushed a third of a block away. The contact stated that the brake pedal was depressed during the failure, but the vehicle failed to respond. The message "Brake Failure" was displayed, and several unknown warning lights were illuminated. The air bags did not deploy. No police report was filed, and no injury was sustained. The vehicle was towed to an autobody repair shop, where it was repaired for the damage sustained. Additionally, the contact stated that while pulling into a parking space in front of the residence, the brake pedal was depressed, but the failure recurred, causing the vehicle to crash into the rear of another parked and unoccupied vehicle. The other vehicle sustained minor damage. The air bags did not deployed. No police report was filed, and no injury was sustained. The dealer was notified of the failure and advised the contact to call the manufacturer for diagnostic testing to be performed by an engineer with better electrical equipment. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and a case was filed; however, no assistance was provided. The failure mileage was unknown.

- Minneapolis, MN, USA

On three separate occasions, I was driving on the highway and lost power to accelerate causing a safety issue as I was on a fast-moving highway and had to find an exit or pull over. The three times were September 22, 2022, March 23, 2023 and July 23, 2023. The first time I had it towed to Hennessy Honda in Woodstock, GA. They were unable to determine anything was wrong. The second time, I pulled off the highway, waited 5 minutes and then was able to start and continue to my neighborhood mechanic, Bridgemill Auto Repair in Canton, GA. Again they found nothing to explain the loss of drive power. The third time I was able to get off the highway at a nearby exit and, again, waited for 5-10 min before starting and resuming. When I saw the recall notice on 2020 Honda CR-V Hybrid Recalls, I realized this must be the issue. I brought my car to Ed Voyles Honda in Marietta, GA near my job on August 21, 2023 to have it checked out. They said that this was not on the list of recalls, but if it happened again to bring it back to them to have it checked out. I do not want to wait for this to happen again as this is a safety issue and has obviously happened with other 2020 CR-V Hybrids such as mine. I drive 45 minutes on major highways to work daily and can never be sure when it will happen the next time if I will be able to manage to avoid a crash causing injury to me, occupants in my car, and other cars on the highway. Please advise.

- Canton, GA, USA