We have been trying to get our recall serviced for over 18 months. The dealer continues to tell us the parts need to be special ordered and they will call us back. However they never call us back. We have called Honda directly and have not received any help from them either.

- Kennewick, WA, USA

Hi. I have gone to my car dealership on 9/12/2024 and called Honda Corporation in October 2024 for an update when my car-??s recall can be serviced and at both times they tell me that not enough parts are available to service my car-??s recall. This is horrible customer service that a possible life and death recall can affect my situation because Honda is not taking responsibility in producing enough parts fast enough to resolve this recall. Recall number: 24V-064 for 2020 Honda CRV hybrids.

- Twinsburg, OH, USA

On July 25, 2024, at approximately 2:30 pm I was driving on NM 528 on my way to the airport. I was driving at about 50 miles per hour when I suddenly heard an explosion as if a window had shattered. I looked all around my vehicle to see if a window was broken but I did not see anything. I continued driving and, as I entered I-25 going south, I heard another explosion, again as if a window had shattered. There were no other vehicles near me on either occasion. I continued driving to the airport, picked up my wife, and on the way home I happened to open the inside cover to the sunroof. I saw the sunroof was shattered but there were no shards of glass inside the car. The explosions seem to have thrown the glass shards outside the vehicle. See my photos. I believe my safety was put in jeopardy since I could have lost control of my vehicle upon hearing the explosions. Also, when returning home, my wife and I could have been injured from falling shards of glass when I opened the cover to the sunroof. I reported this incident to my local Honda dealer and I received an appointment date of August 13, 2024 for possible servicing. The service advisor told me that a manager would make a determination at the time of service as to what Honda will do to remedy my problem. No one at the Honda dealer inspected the damage, nor have the police nor insurance representatives done so. There were no warning alerts from the vehicle itself prior to the incident. You may inspect my vehicle, just let me know prior to August 13.

- Rio Rancho, NM, USA

4 times now I have been driving on the freeway and my vehicle just slows down when putting Foot down on gas pedal nothing car comes to a complete stop with engine light on I turn off and on the engine an d the car goes again I have taken it at the time of incident to Honda dealerships and they keep telling Me There is nothing wrong with the car I tell them that there is something seriously wrong with My Car the engine light comes on and they said there is nothing showing The last time I was on freeway and it stalled in the lane I could of been killed All the times it happened I was on freeways doing between 65 and 70 miles per hour

- El Cajon , CA, USA

I received notification from Honda of a recall on my battery cable harness. The defect increases the likelihood of a fire during a crash. The notification was revevied in January so I called to make an appointment to have it repaired. I was told the part was not available and to call back in 30-days. I contacted another dealer in my area and they told me the same thing. I've been calling every 30-days and get the same response, "call back in 30-days." The notifiation states if I can't get the repair done within 60-days of trying to make an appointment, I could file a complaint with your agency. Therefore, I'm doing just that. It's been almost 5 months.

- San Pedro, CA, USA

In the past 4 months car stalled on expressway 3 times. on the first occurrence dealer informed us that no error code were found. Second time repair shop (dealer) found body control module error code and replaced the body control module. On the third occurrence we are waiting for repair assessment. In all three occasions check engine light will blink and pressing accelerator won't give any power to the vehicle. Restarting the engine usually will allow us to drive normally. But in the third occurrence restarting didn't resolve the issue.

- Commack, NY, USA

Back hatch closes on me when I am putting stuff in the back. This has happened at least 6 times. The very last time on March 10, 2024, it the hatch door came down on my head & arm. It almost hit my eye. I got bruised on above my eye & my arm. The sensor thinks I am setting it off.

- Commerce Twp, MI, USA

Central display screen goes blank at random times at start up. May or may not reactivate with a reboot or restart of car. Display screen controls heating / cooling as well as provides access to other features such as reset of the tire-pressure monitoring system. I don't think it is safe to operate without heating or cooling when the weather is extreme. (It also provides the audio controls and smart-phone interface which includes navigation--which is on a much larger screen than a phone making for a safer experience)

- Falls Church, VA, USA

New vehicle with approx. 3,000 miles became completely disabled on highway and exposed occupants to extreme danger. Dealership reported that a "faulty brake sensor" was the cause of the vehicle becoming inoperable. Vehicle was being driven at 60 mph and engine died on an underpass turn barely visible to traffic behind and was almost hit by a semi cruising at 60+ mph. Failure of all systems resulted and could have killed the Honda CR-V occupants.

- Florence, AZ, USA

2020 new Honda CR-V hybrid - there's a vibration and noise associated with it. At two months old, Honda detected it in both my car and two other new ones they pulled from their lot to see if it was in any other new ones. I was told "they both have the same issue only worse than yours". originally I noticed it at 63 mph (so did the shop foreman who drove it with me), but now, I'm experiencing it on surface streets as well. It remains constant regardless of acceleration or deceleration. The dealership made every attempt to correct it - tried new tire(s), rear alignment, etc. They test drove it more than once, but in the end, they admitted to me that it was still there and likely a characteristic of this model. "drive train" was mentioned as a possible cause. I did test drive it before I bought it and while it did feel a bit different from my 2017 CR-V, I attributed it to me not being accustomed to AWD. However, the more I've driven it, the more I realize it's significant enough that I would be very uncomfortable on a long trip. All this said, the issue of safety keeps looming - if it is the drive train, is it wearing down already (not being mechanically minded, does a drive train wear down?) and at what point might it cause a real problem at high speed (or any speed!)? for clarity - the car has never been driven roughly nor hit any obstacle or curb. I am writing a letter to Honda corporate offices as well. A shout out to every single person at my Honda dealer. I know first year revamp (first year of CR-V hybrid in this case) can be tricky and very possibly is in this instance. Everyone has been wonderful and worked hard to try and pinpoint the problem. Perhaps a rhetorical question, but I did ask "so, are you going to sell those other two on the lot as is?"

- Sun Lakes, AZ, USA

Very distracted operation when the avas acoustic vehicle alert system produces strange noises at low speed. This has no value in any normal driving situation except to unnecessarily distract the driver and the vehicles nearby.. the system can not be disabled. No more than addition noise pollution without value.

- Mckinney, TX, USA