The contact owns a 2026 Honda CR-V Hybrid. The contact stated that upon pulling into the driveway, the contact noticed an abnormal sound coming from the front driver's side of the vehicle, where the battery was located. The contact stated that while driving 5 MPH to her father's residence on a slight decline, approximately 30 minutes later, the vehicle experienced a complete loss of power, became inoperable, and stopped in the middle of the roadway. There was no warning light illuminated. The contact engaged the emergency gear lock to release the gear shifter, and the contact shifted to neutral(N); however, the vehicle rolled forward at approximately 3 MPH and hit a fence before the contact and her family could push it to the side of the road. There was no property damage. The front bumper of the vehicle was damaged. No police report was filed. There was no reported injury. Upon investigating the failure online, both the contact and the vehicle insurance company learned that the manufacturer was aware of the common failure but had not issued a recall. The vehicle was towed to the dealer, where it was being diagnosed. The vehicle was not yet diagnosed or repaired. The manufacturer was notified of the failure, and a case was filed. The failure mileage was approximately 2,581.

- Sheridan, WY, USA