when i bought my car they tell me that 5 years warranty unlimited , and they not give me the book of warranty , thats mean i have warranty without any rules .

i take my car to service monthly and i missed 2 sirves because of my jop , and i have gear damige i take my car to sirvec to fix it and they not do the job and they not talk with me in right way and they say to me my car not in warranty because i mised th 2 service , im not happy to this company they lie to me and they just wont me to pay more .