I have a Honda City diesel car DL3CBE -8999 which I have been regularly getting serviced from Prime Honda Vaishali and and once from Sterling Honda and was purchased in Feb 2014. Day before yesterday I noticed heat indicator was blinking on my car so I stopped my car and let it cool down. Yesterday I had to drop my son to his school after coming back from school I noticed that some liquid was dripping from under the bonnet when I checked this liquid was coming out from coolant box, checked radiator which too had same color liquid as this liquid had color of oil when I checked engine oil to my surprise my engine oil indication was very low when I had only ran the car for 4000 kms after service and there was no low oil indication on the electronic display and is still not showing low oil indication as has been mentioned by Vaishali service center on my job sheet as well. Is there any use of so many indicators when they do not work?

After this I had talk with prime Honda Vaishali service center as all my service have been done by them last one was in May 2018 they told me not to drive the car anymore as engine might seize and get the car toed to their service center so I did so. When I reached the service center they told me that it would cost you 9000+ tax for checking the car and after that it would depend on you whether you would like us to do any further works or would like to take the car in the condition as it is in but would have to pay the money in any case and time could be as long as 10 days.

I have only run my car 55000 kms since purchasing it and consider it to be almost new since even prime honda is selling resale cars which have done more than 60000 kms at their showroom and car at in such state is demanding engine works is as if like they are on a person running on ventilator. I am surprised at the cheap quality parts being used when consumers are paying so much for purchasing new cars and they have so low life of 55000 kms and 4.5 years is really depressing to see and that too from manufacturers such as honda. My condition seems like as if some loved one is lying on hospital bed as everyone develops feeling for something you have used single handedly and doctors say that we are not sure whether we would be able to save him or not even if you pay money. Please honda I have already paid you a lot of money when I purchased this car and even paid you good money when I got my car serviced every time so you too should have some accountability and get my car repaired at earliest and please do not ask me for more money as my installments are still pending for same car.

Please do not exploit customers who hold so much faith in you as I have been Honda cars since last 11 years before this car I had honda city petrol DL3CBE 0110 which I used to get serviced from prime Honda Vaishali only please check records from mobile number.

Hope that I get this family member back from Honda hospital back as soon as possible it would be very grateful of you if you could help. As on 20 Oct. 2018 evening 6:30 I got a call from prime Honda vaishali that expenses on my car would be around 1.8 lacs to 2.0 lacs I am living in real world or what I have paid around 12.5 lacs to buy this car now does it only has life of 4.5 years and 55000 kms. Such is the low quality product they are using in their cars that they do not last long or they have experimented with us by launching such diesel cars as they did not have diesel cars before 2014. There should be corporate laws in India for such thing otherwise these people would keep cheating people as I have no choice left either leave the car in condition it is in or pay such a amount in which I can add some more amount and buy some other brand small car.

Thanks and Regards Rishi Chaudhary Mob. 9540495050 car no. DL3CBE 8999 job sheet no. 9469