I bought the car brand new in early 2015. Never had so much as a slip in the transmission. Got a recall notice in 2015 about a sensor for making the "check tire pressure" light stay on when starting the car. Okay, annoying, but not too concerned about it. Honda tells me they fixed this in December 2015.
Last week, while driving down the road on a very dangerous highway, the transmission just stopped. No noise, no pop, no stutter. In fact, I thought I'd hit the gear shifter and accidentally made it go into neutral, but that was not the case. The car started decelerating and every error message known to man came on the screen. Check power steering, check TMP system, check engine, check transmission, check your life, everything. I was able to pull over, barely getting across the line and having to sit and pray for half an hour that the huge cars barreling toward me would not hit me.
Got it towed to King Honda in Auburn, Alabama. Ricky called five days later and said the transmission is shot. I can either pay $6000 for a transmission from Honda, or I can pay $2000 for a used transmission. He said the drive shaft pulley broke. I asked him about the recall number 15V574000 that says the software settings that control the transmission operation may result in damage to the transmission drive pulley shaft. If the transmission drive pulley shaft is damaged, it may break, and the vehicle may lose acceleration or the front wheels may lock up while driving, increasing the risk of a crash. He said there was no recall on my car. I told him I remember there being one, and he stated, "Honey, there ain't no recall on that car!"
I asked him to please look up the recall and gave him the number twice. He said he'd talk to his manager and call me back. He left a message saying the transmission has come apart on the inside and I would need a new one. In the meantime, I'd called AutoNation in Columbus, GA where I purchased the car. Johnathan told me it was just something that happened. I asked about the recall. He said it had nothing to do with it. I was very upset because I felt like neither of them were letting me get my thoughts and questions out before telling me that there was no explanation. Johnathan just kept saying well these things just happen sometimes.
My husband called when he got home and Johnathan started saying the same thing. However, because he's a man, I guess, he listened to him and wound up agreeing with him that these things don't "just happen" to a Honda that is less than 100,000 miles with no notice, no problems, no noise, etc. He agreed to have a look at the car and said if the drive shaft pulley is in fact broken, it would be related to the recall.
My husband towed the car over to AutoNation tonight and hopefully they will get to it in the next few days. I will say this. I understand my car is not under warranty anymore. That's fine. However, I'm not just going to shell out thousands of dollars because they don't feel like doing their research and don't care that I could've been killed due to an error on Honda's part. I bought that Honda (my very first brand new car, by the way) BECAUSE it is a Honda… they are supposed to be very reliable and last practically forever, at least way past 90,000 miles.
I bought the car brand new in early 2015. Never had so much as a slip in the transmission. Got a recall notice in 2015 about a sensor for making the "check tire pressure" light stay on when starting the car. Okay, annoying, but not too concerned about it. Honda tells me they fixed this in December 2015.
Last week, while driving down the road on a very dangerous highway, the transmission just stopped. No noise, no pop, no stutter. In fact, I thought I'd hit the gear shifter and accidentally made it go into neutral, but that was not the case. The car started decelerating and every error message known to man came on the screen. Check power steering, check TMP system, check engine, check transmission, check your life, everything. I was able to pull over, barely getting across the line and having to sit and pray for half an hour that the huge cars barreling toward me would not hit me.
Got it towed to King Honda in Auburn, Alabama. Ricky called five days later and said the transmission is shot. I can either pay $6000 for a transmission from Honda, or I can pay $2000 for a used transmission. He said the drive shaft pulley broke. I asked him about the recall number 15V574000 that says the software settings that control the transmission operation may result in damage to the transmission drive pulley shaft. If the transmission drive pulley shaft is damaged, it may break, and the vehicle may lose acceleration or the front wheels may lock up while driving, increasing the risk of a crash. He said there was no recall on my car. I told him I remember there being one, and he stated, "Honey, there ain't no recall on that car!"
I asked him to please look up the recall and gave him the number twice. He said he'd talk to his manager and call me back. He left a message saying the transmission has come apart on the inside and I would need a new one. In the meantime, I'd called AutoNation in Columbus, GA where I purchased the car. Johnathan told me it was just something that happened. I asked about the recall. He said it had nothing to do with it. I was very upset because I felt like neither of them were letting me get my thoughts and questions out before telling me that there was no explanation. Johnathan just kept saying well these things just happen sometimes.
My husband called when he got home and Johnathan started saying the same thing. However, because he's a man, I guess, he listened to him and wound up agreeing with him that these things don't "just happen" to a Honda that is less than 100,000 miles with no notice, no problems, no noise, etc. He agreed to have a look at the car and said if the drive shaft pulley is in fact broken, it would be related to the recall.
My husband towed the car over to AutoNation tonight and hopefully they will get to it in the next few days. I will say this. I understand my car is not under warranty anymore. That's fine. However, I'm not just going to shell out thousands of dollars because they don't feel like doing their research and don't care that I could've been killed due to an error on Honda's part. I bought that Honda (my very first brand new car, by the way) BECAUSE it is a Honda… they are supposed to be very reliable and last practically forever, at least way past 90,000 miles.
- Christy B., Columbus, GA, US