ON THE MORNING OF 12/14/15, WHILE TAKING MY NEW CAR, THAT HAD 3,400 MILES ON IT, TO THE DEALERAHIP FOR IT'S FIRST NEW CAR SERVICE I HAD A BLOW OUT OF THE REAR PASSENGER TIRE ON THE FLORIDA TURNPIKE DOING 70 MPH. WHEN I FINALLY ARRIVED AT THE DEALERSHIP THEY EXAMINED THE BLOW OUT AND COULD SEE NO DAMAGE TO THE TIRE THAT WOULD ACCOUNT FOR THE BLOW OUT. THE SAME WAS TRUE WHEN I GOT TO A MICHELIN DEALER WHO ALSO EXAMINED THE TIRE, HE COULD FIND NO DAMAGE THAT WOULD SUPPORT ANYTHING OTHER THAN A DEFECTIVE TIRE. WHEN THE TIRE BLEW IT BROKE THE REAR WHEEL SUSPENSION COVER. MICHELIN REFUSED TO PAY FOR THE COST OF THE NEW TIRE SINCE THE BLOW OUT CAUSED ADDITIONAL DAMAGE TO THE REAR SUSPENSION. MICHELIN WANT ME TO GO THROUGH THEIR "CLAIM PROCESS" WHICH INCLUDES, BUT IS NOT LIMITED TO MY RETURNING THE TIRE. AFTER NUMEROUS PHONE CALLS, EXPLAINING THAT BEING A SENIOR CITIZEN, CARRYING A TIRE TO BE MAILED IS NOT AN OPTION NOR WAS THE COLLECTION OF THE RUBBER THAT WAS LEFT ON THE TURNPIKE AN OPTION FOR ME TO COLLECT AND SEND, IN THE AT]LTERNATIVE I'VE ASKED MICHELIN TO SEND ONE OF THEIR REPRESENTATIVES TO MY HOME TO EXAMINE THE REMAINS OF THE TIRE ONOLY TO0 BE TOLD THAT IS NOT THEIR POLICY I AM AFRAID TO DRIVE THIS NEW CAR FOR FEAR OF THE OTHER 3 TIRES BLOWING OUT. I WANT MICHELIN TO REPLACE THE 3 REMAINING TIRES THAT ARE CURRENTLY ON THE CAR, TO PAY THE COST OF THE REAR WHEEL SUSPENSION WHICH IS $199.94, AND REIMBURSE ME FOR THE $201.43 I PAY TO REPLACE THE TIRE THAT BLEW OUT. SINCE TIRES ARE OUR FIRST LINE OF DEFENSE, MY FEARS ARE BASED ON MY HORRIBLE EXPERIENCE. I NEED MICHELIN TO STEP UP AND STAND BEHIND THEIR PRODUCT. PICTURES OF TIRE AVAILABLE UPON REQUEST EMAIL: [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

- Miami, FL, USA