I am the owner of a 2016 Honda Civic LX.

My prior two vehicles were Nissan Altima’s. I drove the first Altima for 150,000 miles and the second Altima for 218,000 miles. These were the best cars I have ever owned. I commute approximately 100 miles per day to work. I followed the maintenance schedule and never had any issues with either Altima.

In 2016, I decided to replace my Altima. There was nothing wrong with it mechanically but decided because of the high mileage and my daily commute it was best to replace it. I am a single person and since the Altima was upsized I decide to look for a smaller car. I liked the new style of the Honda Civic and the gas mileage advertised. So, in March of 2016, I purchased a new civic. I now regret this decision dearly.

I recently moved to Florida and my air compressor failed due to a leak. The dealer could not tell me why the leak occurred. Due to my work commute I was 7,000 miles over warranty when this occurred so I had to pay $1,352.00 to have the compressor replace. I am very disappointed and frustrated. Why would an air conditioning air compressor fail after 43,000? I lived in New England and didn’t hardly use the air conditioning. Failure of a compressor at such low mileage sounds like a manufacturer defect to me. I contacted customer service and have experienced nothing but more frustration. My case # is 06481302. I spoke with 3 people Chantel, Amber and Terri. These 3 people did nothing but repeat I was over warranty and when I got frustrated because they continually repeated this they told me I was rude and needed to stop talking. What kind of customer service is this???? The last person I spoke with Terri who was supposedly the supervisor told me I should have purchased the extended warranty. My question to Honda is why should I have purchased an extended warranty to cover an air conditioner compressor when I lived in Massachusetts and only used the air conditioner for short periods?? Is Honda’s quality that poor that customers need to purchase extended warranty to cover Honda’s less than perfect quality. I never had an issue with either air conditioner’s in my Nissan Altimas. At one point in the conversation with the supervisor Terri I was offered a $400.00 loyalty card. Why would I want a loyalty card? I had to pay $1,352.00 for a new air compressor. The loyalty card is not going to help me pay for this repair. This offer falls very short in demonstrating Honda cares about their customers. Shame on you Honda!!! I deeply regret not buying another Altima. I also asked Terri for names and contact information of people who were in charge of customer service. She told me she couldn’t confirm who that would be and that my concern would just end up back in her department.

In March 2018, my air conditioner started blowing hot air again. Took it back to the dealer and this time they advised there was a hole in the condenser. I was told the same thing as the repair with compressor. Out of warranty due to miles and probably wouldn't be covered because road debris caused the issue. Another 712.61 for repair although after some persistence the service manager credited the labor for this repair of 409.86.

Today is 11/23/18 and my air conditioner is blowing hot air again. I'll update this post after my car goes back to the dealer for repair.

A/C was blowing hot air car has 16000 miles. Brought to the dealer the following day (12/31/18). I was there for 3.5 hours to be told they couldn't find where the leak of freon occurred. They filled with new freon, was told it could be a new thinner freon was being used in these cars. I asked if the regular freon could be used, they said no. Just bring it back in if it happens again. Furious! My warranty ends 8/19. I paid $1500 to extend for another 3 years because I am already having problems and the car has only 16,000 miles.

Update from Jun 22, 2019: Not long after I had to head back to the dealer with the same problem. Mind you I live in Florida and need a/c. Was told the cap wasn't secured so it leaked antifreeze again. Now the car has 19,000 miles on it and the a/c isn't working again. Blowing warm air. Tomorrow 6/23/2019, Monday I will once again set up an appt. to have repaired. So frustrating.

We have a 2016 Civic EX-T that we bought brand new in Dec 16. The car has about 40,000 km on it now. The air conditioning stopped working before the start of summer and has not worked since. My wife has been trying to get the car fixed since then. First the dealer advised that there was no parts available and she would have to wait.

Then after about a month of calling back, the dealer advised the part was in but there was no refrigerant available anywhere. They recently told my wife they have had cars on the lot since May they are unable to fix the air conditioners because of this. This is August. With the hottest summer on record, my wife was getting po'd. She wasn't offered a rental until she persisted. My wife drives my 87 year old mother around and the heat was unbearable.

Not good for a new car, considering our virtually trouble free 2008 Dodge Avenger with 250,000 km on it was still pumping cold air when we sold it to buy the Civic. My wife after persisting, now has a rental to drive. There is no expected date of repair for the car. She has been told this car uses the expensive refrigerant and they are unable to get any at this time.

A/C is not working properly. When using in the summer set climate control on Lo which should continue to produce cold air. But it wanes from hot to cold and especially when sitting in traffic. Took to Freeman Honda in Dallas TX and they kept for 3 days and would not look at it until they could reproduce the issue. They said they couldn't do anything. It is now winter....will again take back when summer hits maybe to a different dealership since it will still be under warranty. I wish Honda Corporation would do something. I did contact them to let them know I was not happy.

Update from Aug 1, 2018: After driving around with a meat thermometer sticking out of the vent...I videoed the temp going up as I was sitting. When I drove the AC would wain in and out. This happened sporadically, so with the help of documentation Freeman Honda replaced the compressor and now the AC is so so cold!! It only took 2 yrs :(

I have a 2016 Honda Civic. It is about two months old. About three weeks ago the AC started exhibiting problems. Sometimes I would have to hit the on button three or four times to get the AC on, same with shutting it off. I figured I would bring it in for the 3000 mile checkup but it started to get worse. I would sometimes have to hit the on button ten or fifteen times and it still wouldn't turn on, same with shutting it off or trying to increase the fan speed when it did come on. Another problem I was having was the radio would turn on intermittently without my hitting any buttons. Since it was beginning to get warm I made an appt. at White Plains Honda and brought the car in Wednesday June 15. When I got there the AC was working normally, after not having worked properly for about ten days. Service said they couldn't fix it if it wasn't broken. No attempt to diagnose the problem or recreate it. I wasn't impressed so I left. Actually after checking their service record online I was happy I didn't leave the car there. They have a terrible service record. Pretty dishonest so who needs them.

The very next day the AC again would not come on. After hitting the on button 10 or 15 times the next time I started the car the AC would be on. Same method for shutting it off. Fan speed would not change however when I used the defroster button the fan speed would jump to four so that was my method for increasing the fan speed if the AC was working! What a system!

I looked online and checked the service record of New Rochelle Honda which seemed ok a few negatives but nothing as bad as White Plains. I made an appointment for Thursday 10:00 AM. I arrived at 9:15, I explained the problem and told the service rep that the AC was working fine currently but would constantly have a problem. I left the car at 9:30 AM and wanted to wait but the rep (Elaine) said it would take hours. She told me 3-4 hours. I called at 2:00, Elaine was not available. they said she was out to lunch. No one else could help me. She would be back by 2:30. I called at 2:45 several times left on hold and disconnected. At 3:00 I called and asked for a manager. A woman responded and told me she would "get right back to me". She never did. I called at 3:45 asked for the overall mgr. who was not available. What a surprise, that's why the place runs like that. At 4:00 Elaine finally answered and said they could not duplicate the problem so I would have to leave the car until they could. I asked "what if that's a week?" She said I hope not. These people are expert at the runaround. Totally incompetent, not helpful at all and very disrespectful. It seems Honda makes a good car but what good is it if you can't get it serviced by qualified personnel? They should have been able to plug this car in and test out all the electronics, especially since they knew where to look. I have no confidence in this car. I don't know when the acceleration will be affected, or the brakes or the headlights, or the brake lights. It's a shame I can't find a dealer to fix this problem For sure Honda New Rochelle did absolutely nothing to fix the problem.

I'd really like to give them this car and go out and buy something more reliable and serviceable. I'm going to speak to my lawyer and see what can be done about this problem. The car is two months old and I should be able to get it fixed in a reasonable time. Instead I'm confronted with nothing but irresponsible stupidity.

I purchased a 2016 Honda Civic EX-T with Honda Sensing in June 9, 2016. Two weeks later, I noticed that the AC will blow hot/warm air after driving the car with AC on for a while. I took the car back to the dealership’s shop (6/30/2016). I was told that there was no leak, but the Freon/refrigerant was low from the factory, so they recharged it. Shortly after I got the car back, I took a vacation to Chicago (7/14/2016). While on the vacation, the AC failed a few times. The AC failed twice on the road to Chicago, three to four times while in Chicago, three times on the road back from Chicago, and once while my daughter was driving just 2 days ago (7/26/2016). This time, I noticed that the symptoms could be duplicated faster if I opened the door or the window to let the “hot and humid” air into the whole car while the AC is still running. After I closed the window/door, the AC will start blowing hot/warm air again. To fix the problem, I will either have to sit in the hot car to be cook alive for 4 to 5 minutes or turn the AC off and wait for a few seconds before turning the AC back on. If I sit in the car for 4 to 5 minutes, the AC will fix itself and starts blowing cold air. If I turn the AC off and wait for a few seconds before turning the AC back on, the AC will start working again and blowing cold air. To me, it looks like a sensor/controller problem, but other people from the Internet seem to have it fixed only after the evaporator was replaced twice. I took the car back to the dealership’s shop again no July 28, 2016. Honda dealership’s shop Service Advisor told me that they were able to reproduce the problem, and that they will need to replace the expansion valve. Hopefully they will find the problem and fix my brand new car...

Update from Aug 2, 2016: Update: 2016/08/01 Dealership's shop replaced the expansion valve, but the problem still exits. Bring the car back again...