During an oil change, my dealer reported that my rear rotors were significantly rotted and rusted, which had consequentially reduced my brake pads to less than 2mm. After finding out the parts and labor would cost $600 just for new rear rotors and pads, I took the car to two non-Honda garages (when I found out the parts weren't available at all outside of a Honda dealer due to the repair not being anticipated so early), and the mechanics were shocked the 1st Honda dealer didn't replace them under the car's 3 year, 36k mile warranty. They suggested I investigate further because of how bad of condition the rotors were in and how low of mileage was on the car.

I called Honda and as soon as they heard I was calling about brakes they didn't really want to listen to my points on the issue. They said the decision on whether a part is diagnosed as defective (and would be covered under warranty) is solely up to the dealer, so they recommend I take it to another Honda dealer for a second opinion. I did so, only to find out that a diagnostic fee of over $70 would be charged if I didn't end up doing any kind of repair the same day.

After that second dealer gave me the vague diagnosis of "I've seen brake repair earlier than 20k miles, and that this is likely due to New England winters and excessive salt on the roads, and other environmental factors", I called Honda again who said they'd escalate my issue to case management for further review. As I could tell a significant decrease in my braking ability, and it was becoming an issue of safety, I completed the repair the same day, and was assured by Honda customer service that completing and paying for the repair wouldn't preclude me from continuing the warranty review process.

I get a call from the case manager assigned to my complaint two days later and she informs me they've already decided it's not covered under the warranty after "investigating" and talking to my dealer further. Without even asking me any further questions about my driving habits, requesting pictures of the worn parts, they didn't allow me to speak to a supervisor or any other type of recourse. I understand brake issues happen and generally aren't covered, but I naively expected better of Honda reliability and customer service.

This is my first Honda, and I had been enjoying this Civic for the most part, but as soon as my lease is up I'll be looking to get anything else. I won't be dealing with Honda ever again if the simple fact that I live in wintry New England allows Honda to not stand by their vehicles and parts.

Car started to make significant noise from the rear wheels, suggesting a brake issue. Took the car to the dealership and they advised that because I didn't have the brakes looked at a few months ago when I had an oil change, it would not be covered under warranty. Oil change>>60 dollars, having the brakes looked at with the oil change >>almost 300 dollars. It's apparently part of some service thing you have to have done when the right maintenance warning comes on the dashboard. I admit that I did not do that part of the package as I think it's unreasonable to charge someone over 200 dollars to inspect brakes. I also think it's a manufacturer defect to have rotors on a 2 year old car with 45K on it, completely disintegrate.

Owned five Honda Civic's since 1994. All previous Civic's had rear DRUM brakes which worked fine and never gave any problem and lasted for years without having to replace them. My previous Honda Civic; a 2012 LX 4 door gave me absolutely no problems whatsoever. My current 2016 Honda Civic LX 4 door has rotors on the rear and after only 15 months the rotors have to be replaced due to pitting. I appreciate that this will be covered under warranty; but what does this say about the longevity? I'm assuming this will happen again so I will be sure to have them thoroughly checked before the bumper to bumper warranty runs out. After that it will be someone else's problem because by then my lease will be over. I'm curious as to if this problem only occurs in vehicles along the eastern seaboard of North America. If in a dryer climate there probably wouldn't be an issue.