The contact owns a 2017 Honda Civic. The contact stated that the rear door locks were making squeaking sounds and the alarm would inadvertently be engaged at night. The contact stated that the vehicle would fail turn off and would go into ACC mode. The contact was unable to lock the doors. There was no warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed that the BCM had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the vehicle could not be repaired under NHTSA Campaign Number: 20V771000 (Electrical System, Back Over Prevention, Visibility/Wiper, Visibility, Exterior Lighting) because the VIN was not included. The failure mileage was approximately 39,500.

- Toms River, NJ, USA

This is a known issue with Hondas from 2016 and up where the Body Control Module (BCM) is faulty and malfunctioning. When the car turns off, it turns itself back on and makes noises to turn itself back on. This issue may cause possible electrical issues that may short and start a fire internally. Honda dealerships across the country have known about this issue for many years, yet they have not fixed the problem. There are youtube videos entailing the same occurrences in a lot of other people's cars, including myself. My vehicle has not been inspected but spoke with several Honda dealerships about the issue, and they are all aware of the issue, yet have no solution but to replace it. The BCM is on backorder for months and people are without cars to use due to the repeated occurrences for everybody. There are no signs of any issues before the faulty BCM malfunctions. Dealerships charge $1500-2500 for car repairs that they are not able to fix due to the backorder of the component. If this issue has been going on for several years, why hasn't Honda fixed and replace the issue, instead of knowing the issue and making their customers pay a large amount of money to fix what they know will go wrong" It is unethical and demoralizing to have a company take advantage of its customers. Link to the video: https://www.youtube.com/watch"v=bKdfkzsnXT0

- Orlando, FL, USA