I brought my 2017 Honda Civic to an authorized dealership in Phoenix, AZ in June 2025 for A/C issues. Honda has issued an extended warranty on A/C compressors and condensers due to known defects, and my compressor was found to be leaking and covered under that warranty. However, the dealership refused to perform the warranty repair unless I agreed to pay $2,311 out of pocket to replace the evaporator, citing signs of dye in the evaporator case. I declined, and the compressor repair was denied. When I picked up the vehicle, the A/C system was worse than before. Before the inspection, the driver side blew 90?F air and the passenger side blew 68?F. After the inspection, both sides blow extremely hot air and there is a loud hissing noise coming from the dash. I now cannot operate the vehicle safely in 110?F+ Arizona heat. This is not just an inconvenience -?" it-??s a potential safety hazard, particularly in a state like Arizona where cabin temperatures can become dangerous. Honda-??s refusal to honor the warranty and deterioration of system function following the inspection suggest bad faith and put driver and passenger health at risk. I am filing this report to document the issue and to add to any investigation into this widespread A/C defect on 2016-?"2018 Honda Civics.

- Phoenix, AZ, USA

Drivers Side Air Conditioning does not work, blows warm air instead of cold.

- Aurora, IL, USA

The air conditioning system failed-?"specifically, the A/C evaporator developed a leak and stopped functioning. This is part of the same system that previously experienced failures in the compressor and condenser, both of which were replaced under warranty. The vehicle is available for inspection upon request. Loss of air conditioning, especially in hot weather, presents a heat-related safety risk, including reduced driver alertness and potential heat exhaustion-?"particularly for long drives or when transporting vulnerable passengers (e.g. children, elderly). Additionally, a non-functioning defogger (which relies on the A/C system) can impair visibility in humid or rainy conditions, increasing the risk of an accident.

- Redondo Beach, CA, USA

I'm filing this complaint regarding my 2017 Honda Civic Touring (VIN: [XXX], ~75,000 miles). The AC condenser failed, which Honda covered under an extended warranty (TSB 19-091). However, the AC compressor also failed, and Honda denied coverage, even for goodwill. I believe the compressor failure is a direct result of the leaking condenser with a possible compressor seal leak. Refrigerant loss causes the compressor to overwork and lose lubrication, leading to premature failure. The car mechanic had noted how low our refrigerant fluid was. A compressor should last well beyond 73,000 miles, typically 100,000-150,000+. This early failure, linked to a known condenser defect, points to a systemic manufacturing flaw. Furthermore, the dealership's "blue light" test for leaks might have been inadequate. Honda's TSB 23-012 specifically requires a "calibrated sniffer" for compressor shaft seal leaks, a more rigorous diagnostic that may have been overlooked. This means a compressor seal leak, caused by the condenser issue, could have been missed. Widespread AC component failures (condensers and compressors) in 10th-gen Civics are well-documented, leading to class-action lawsuits. This is not an isolated incident but a pervasive defect. A sudden AC failure affects driver comfort and can be a safety concern, especially in extreme heat, by potentially causing distraction. I urge NHTSA to investigate this systemic issue and compel Honda to cover the compressor replacement, acknowledging the direct link and apparent manufacturing defect. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Indianapolis, IN, USA

Bottom window molding on all 4 windows fails prematurely, seemingly happening on every 10th-Generation Honda.

- Las Vegas, NV, USA

Leaking somewhere near condenser for the air conditioning

- Ashville, OH, USA

There is no cold air blowing from my

- Penfield, NY, USA

Came out to a dead battery, despite the battery being less than four months old. On one occasion, I came out to the vehicle with the windows rolled down. On another occasion, I was told there was an issue with the anti-theft system. There was even a time where I came out to my car in accessory mode, despite not turning the vehicle on. Reading online, all signs point to a failure of the BCM. This is a common enough issue where there are entire threads dedicated to the problem.

- Greenfield, WI, USA

What component or system failed or malfunctioned, and is it available for inspection upon request" THE AUTOMATIC LOCKING MECHANISM HAS FAILED/STALLED ONLY ON THE RIGHT SIDE OF THE CAR. INCLUDING THE PASSENGER AND BACK RIGHT DOOR. YES, IT IS AVAILABLE FOR INSPECTION. PROBLEM HAS BEEN ONGOING FOR OVER A YEAR. How was your safety or the safety of others put at risk? I HAVE BEEN ROBBED. MY DOORS DO NOT LOCK ALL THE TIME, EVEN WHILE DRIVING*. Has the problem been reproduced or confirmed by a dealer or independent service center? NO. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? NO. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear" NO, AND THERE STILL ISNT.

- Gainesville, FL, USA

The AC condenser, compressor, blower, & evapoartor core all broke down. After repair, I-??m still receiving a -??fog horn noise-?? audiable sound. This is dangerous as I have no A/C in the hot summer. The dealer inspected the vehicle and confirmed the issue. They will only fix the first two (condensor & compressor) under warranty, which I-??m not under warranty. They say Honda won't fix the evaporator core even though this one breaking is almost certainly a result of the condesor & compressor breaking. We believe this should also be covered under warranty. There was no warning of the issue. The evaporator core costs $2k to repair and Honda refuses to help, even though the dealer let us know that this part breaking was almost certainly caused by the parts under warranty breaking down. We asked for second oppinions with other mechanics who told us the same thing. Ended up repairing at a 3rd party shop after spending 45 days within 2 years in the shop for this issue, and paying over $5k in diagnostic and recharged coolant. The lemon law statutes are on the horizon, and the prima facie negligence to avoid repair is on the face of this ongoing issue.

- Albuquerque, NM, USA

My AC started blowing hot air in 2023. I checked in with Honda and apparently they extended the warranty on the compressor shaft seal and condenser due to a class action lawsuit and other customer complaints. It turned out that both of those parts were affected in my vehicle and I got a free replacement. A year later my AC started blowing hot air again. This time the evaporator was the problem. Apparently it was not covered by warranty, and according to Honda the reason was that the compressor and condenser were separate from the evaporator, which meant the issues weren-??t related. Upon research, the evaporator going bad is a common issue with Honda. I didn-??t get the part replaced and paid $200 to Honda for the inspection.

- Garden Grove , CA, USA

Paint is bubbling and peeling around rear window inlay. We noticed it in August 2024, but not sure when it actually started happening. Car was not in an accident, and is in an area where there was never any exterior damage. I contacted honda and they reviewed the case and did not consider it an issue or defect caused by manufacturer. I know honda has had issues with the white paint, but I believe my paint has the same defect due to the location and how the paint is coming off. I also contacted my local honda dealer and they advised normally, for this issue, they would do a courtesy warranty repair, but since we don't service our vehicles there they wouldn't honor that. I want this documented for honda paint issues because I am sure I am not the only one with the problem.

- Allison Park, PA, USA

I drove home from work today like normal. Pushed the engine start/stop button before getting out of the car. The radio was still on, and the dash was still on, with Accessory Mode, push "start/stop" twice to turn off, or something similar to that. I pushed the button twice. It went to accessory mode. I started the engine, drove the car out of the drive way, came back, pushed the button to turn off the car... accessory mode. turned the car on, turned the car off.... accessory mode. Moved the keys all away from the car. Started the car (which i could do because it WAS STILL IN ACCESSORY MODE) and drove the car, meanwhile there was a big warning saying there was no key fob in the proximity. Parked the car, pushed the on/off button.... accessory mode. I have tried everything I can think of, the car wont lock. It wont exit accessory mode unless its in full on start. Someone could come along and steal my car because I cant turn it off. all i can do is disconnect the battery and after 2-3 days i connect it and it works just temporarily. This is not ok and unsafe especially when i have a new born and stranded in the middle of the wors place due to this issue.

- Ranchos De Taos, NM, USA

The A/c evaporator needs to be replaced. It leaks refrigerant.

- Waukegan, IL, USA

Our Honda Civic is white. On the right rear quarter panel where the rear window glass meets the quarter panel. The paint is bubbling, flaking and pealing off.

- Flagstaff, AZ, USA

The paint started to fade and turn white 3 1/2 years ago. Called Honda and they said they were aware of the paint failure but my color did not have many with that issue and they could not do a recall on my color. Been fighting them for over 3 years and not I have several body parts that are having paint failure

- Liberty, NC, USA

My white paint is peeling really bad all over the car and it-??s a 2017 Honda civic Lx. Clear coat is coming off along with original base coat. Starting to get rust and this car is not that old.

- Bethlehem, PA, USA

The condensor, compressor & evapoartor core all broke down This is dangerous as this is our family vehicle and we have no A/C in the hot summer The dealer inspected the vehicle and confirmed the issue. They will only fix the first two (condensor & compressor) under warranty. They say Honda won't fix the evaporator core even though this one breaking is almost certainly a result of the condesor & compressor breaking. We believe this should also be covered under warranty. There was no warning of the issue The evaporator core costs $2k to repair and Honda refuses to help, even though the dealer let us know that this part breaking was almost certainly caused by the parts under warranty breaking down. We asked for second oppinions with other mechanics who told us the same thing.

- Roseville, MN, USA

The NH-788P White Orchid Pearl Paint that was given an extended warranty due to a "paint peeling problem" on the Fit and HR-V models is now affecting Civics. I currently own a 2017 Civic Hatchback with the same paint, from the same country of manufacturing origin, within the same time frame, and was never given an extension warranty and currently am being denied help. The worst paint peeling, under the trunk, is actually protected from weather... this is easily a defect that originated from Honda. Honda is denying any responsibility at the moment, refuses to help me via phone calls or email defaulting to the response of "Your car isn't under warranty." even though they have acknowledged issues and provided coverage for different models AND Canada covers my situation unlike the USA: [XXX] Had I know about this defect with my car with an official statement from Honda, it would have impacted my choices back in 2020 and 2021. I would of sold it around 2021 or contacted Honda earlier to settle these issues that would of happened under the extended warranty if I was given one. Honda's constant inaction once again damages consumers everywhere where the repair for paint is roughly 60% of the value of the car itself... INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Hamden, CT, USA

The has been a recall regarding AC, which I have fixed. Months later and it-??s not working again. I-??ve also had steering issues. Don-??t know what it is exactly, but I-??ve drove this car for daily commute the past 2 and half years and all of a sudden feel the need to grip my steering wheel because I don-??t have full control of it like I used

- San Diego, CA, USA