There has been a recall for the fuel pump of my Year: 2018 Make: Honda Model: Civic Sedan, however I have continuously reached out to various Honda service and was told the part is still unable. Based on the recall information, If the fuel pump module is inoperative, the engine may not start or can stall while driving, increasing the risk of a crash or injury. Does it take for an injury or death for me and my loved ones for me to finally get the part repaired at Honda's cost?

- Memphis, TN, USA

My car engine light has been on for months and im unable to get a inspection because of my fuel pump recall. My car has stalled multiple times on the road and is a cery serious safety issue. I have contacted honda multiple times about this and they keep saying they do not have the parts its been well over a year since i have received this recall notice and over 6-7 months since my engine light has been on. I have also received a letter from honda saying the parts are in stock and to call to make an appointment but when i do they still claim they do bot have the part in stock

- Woodside, NY, USA

Safety recall #23V-858 received through USPS indicating that parts are now available at dealership. Not true. On 12/04/24 vehicle was serviced at Conicelli Honda, 1200 Ridge Pike, Conshohocken, PA 19428. 610-832-1400. Service advisor advised that the safety recall parts are not available for installation. On 12/05/24 a follow up call received from the service manager indicated that Conicelli Honda has not received any safety recall parts since the notice was announced. There appears to be a disconnect between Corporate Honda and the dealership. Your attention with this matter is greatly appreciated. Thank you, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Eagleville, PA, USA

It's been a year and my dealership still does not have the part needed to fix the issue from the recall on my vehicle. I do not feel safe operating my vehicle and this is my only means of transpiration. I rely on my car to get me to work and everywhere else.

- Monterey Park, CA, USA

Received safety recall in mail for fuel pump module. Letter from 10/2024 says that "parts are now available and you can bring your vehicle in for a free repair." Called Honda Oakland to get part replaced. Honda Oakland worker Colin said letter is incorrect, that no parts are available and to wait for another letter in mail. Called San Leandro Oakland because thought that Colin's comment was strange. Letter already says "parts are now available." It wouldn't make sense for me to wait for another letter. Turns out Colin from Honda Oakland provided misinformation, which could have gotten me into a car accident waiting for another letter that would never come and waiting for months and months to get my fuel pump replaced. Thankfully, confirmed with San Leandro Oakland that parts are available and ok to take car in immediately. Honda Oakland needs to provide correct info to customers, and not tell them to "wait for another letter." They should have just said to check with another dealership if they didn't have the part available. Although, it's strange they don't have the part available, when the Recall Letter I received says "parts are now available." Please contact Honda Oakland to stop misinforming customers to "wait for another letter in the mail, " which doesn't even make sense, since I already got a letter saying parts available. Dangerous comment to customers. Perhaps Honda Oakland just doesn't want to deal with recalls? Need to file this complaint to protect other customers who might have listened to Colin and waited several more months for another letter that would never come. They should just tell customer to check with another dealership.

- Piedmont, CA, USA

I was informed of recall on my 2018 Honda Civic. I have called my local dealership - Lees Summit Honda, since receiving the recall notification. I was told there was a national shortage on parts and my vehicle could not be fixed and to call back next month. I have been calling monthly since receiving the recall notification. I just received an "Important Safety Recall" notice in the mail from Honda detailing the safety consequences of not repairing my vehicle and advising "parts are now available and you can bring your vehicle in for a free repair." I again called my local Honda dealership and was told the parts are not available. I advised that I have been experiencing an acceleration issue after slowing down, such as when I slow down to make a turn. I was told that I could bring my vehicle in for diagnostic but if it is the recall issue they have to keep my car for safety. They do not have loaner vehicles but offered a rental for $50/day and no indication how long it would be before my vehicle would be repaired. Currently I have been waiting 10+ months (300+ days). If the repair takes another 300 days that would cost me $15,000 plus my monthly car payment. I believe Honda is encouraging people NOT to bring in their vehicles for repair, instead to continue driving a vehicle with known safety concerns.

- Grain Valley, MO, USA

When I got the car, my insurance made me aware of the recall and I asked them if it was fixed they said yes but that was not the case, they straight lied to my face about something that could danger my life and the life of others

- Newark, OH, USA

This was such a strange occurance. After pulling off from a stop sign attempting a right turn, my vehicle stalled, readjusted, then stalled again. I was driving on a cobblestone road while it was raining, but did not find any issues with vision or traction. However, during this process, my passenger airbag deployed out of nowhere causing me to immediately stop the car to see if I had hit something. There was nothing under or beside my car indicating any significant impact that would have caused this to happen. There were no other cars, or any pedestrians involved, nor any debris or blockade in the road so I did not file a police report or contact my insurace. My sister was in the passenger seat, and my 3 children in the back. No one sustained any injuries, but the entire incident was extremely startling, shocking, and confusing. There is no damage on my car that suggests I hit something, but I have no idea what could have caused an airbag to deploy, and why only that one" Being that I was pulling off on a turn, I was not going fast enough for me to think that the cobblestone could have set off a "pothole like" effect to the sensors. After research revealed there have been recalls on previous models concerning the Takata airbags, I reached out to a local Honda dealer for help. The associate immediately disregarded my account of the incident stating that "there hasn't been any recalls on the 2018 Honda Civic" and that I should "take it to a body shop and see if the insurance will take care of it". I assumed he had no intention of helping me AT ALL because I had reached the service department with a Honda service issue, so why would he not at least offer to have me bring it in to be fix there, even if I had to pay out of pocket" This lead me to do further research in which I found that there is in fact a current recall on the fuel pump, which is known to cause issues with stalling. I feel misled by Honda, and would like an explanation, as well as accountability.

- Tinicum Township, PA, USA

Honda is failing to resolve the safety recall on my 2018 Civic in a timely fashion. Despite notifying me in February 2024 of an issue related to a faulty fuel pump module, no dealership in my local area was able to make a replacement due to a lack of parts. I received a second notice in October 2024 that parts are now available, yet local dealerships are telling me that they either don't know when parts will be shipped out by Honda or that I'll have to wait until December. As mentioned in the recall, this can lead to various problems such as the engine not starting, vehicle stalling while driving, increased risk of crashing, and emission issues.

- Marietta, GA, USA

I received a Recall notice in the mail dated October 2024. The notice sent to inform me that these parts are now available and I can bring my vehicle in for a free repair. I scheduled my repair appointment on 11/08/2024 at 7am to John Hinderer Honda in Heath, OH 43056. When I arrived they told me they have not received any parts. They don-??t know when they will receive them. The service department did acknowledge that they had some parts but were saving them for any breakdowns. I found this recall letter misleading. I have attached this letter to this complaint.

- Mount Vernon, OH, USA

Several occasions between September, and now the car had difficulty starting. I towed it to two different Hondas, Bowie, darcas and Honda in Silver Spring and nobody was able to help me even though they claim to have done diagnostics on the car.

- Bowie, MD, USA

Engine began misfiring and would deliver inconsistent power. The fuel injector was faulty and leaked gas into the engine oil.

- Richardson, TX, USA

I called Honda as part of the recall issued on 12/13/2023. But they said they don't have the parts to honor my recall issue.

- Fremont, CA, USA

It has been 10 months since I was first notified of this fuel pump recall from Honda. The Honda dealership in Bel Air, Maryland still has not received the replacement parts from Honda to correct this problem. What is this delay? This is a serious problem and safety risk. I drive 500 miles a week.

- Bel Air, MD, USA

Replacement for fuel pump unavailable. Issue not able to be resolved timely. I'm on a waitlist for the replacement part indefinitely (coming up on 1 year since recall was announced).

- Wilmington, NC, USA

After the recent fuel pump recall repair, there has been a smell of gasoline for about a month, bad enough that it seems unsafe to keep the car in the garage. (There is no smell of gasoline inside the car.) Fuel mileage has consistently been about 2 mpg lower. The problem is especially bad after refueling, and gradually gets better as the tank empties. The problem returns with the next refueling. There seem to be many cars in the same situation. There is inadequate work dealing with this recall, and dealers are not fixing what they broke, despite the hazard.

- Washburn, WI, USA

My 2018 Honda Civic is presenting with issues related to another safety recall, but my Vin doesn't come up for that recall. I got diagnostics done for this issue at a Honda certified dealership, the wanted over $5600 to repair the safety recall issue because my Vin doesn't come up for that specific recall- only one of the safety recalls, which they do not have parts for. I got a second opinion with another mechanic who confirmed that what's going on with my car is a recall safety issue on Honda's part, not my own. My car is not safe to drive due to a rack and pinion safety issue and a fuel pump issue and the safety issues have gotten worse. Others and my own safety is put at risk because the car doesn't have a lot of power to maneuver the vehicle safely as well as the steering locking up. My vehicle shows no lights on the dash.

- Homestead, FL, USA

Honda issues a recall on my vehicle in Feb 2024, for months they keep telling me they do not have the parts. I had to move back to Canada and now I can't register the vehicle in Canada because it has an open recall that they can not fix until end of this year or start of 2025.

- Cypress, TX, USA

Vehicle is stalling and not moving forward when pressing accelerator, resulting in almost getting hit at intersection on [XXX] in Ogden Utah at intersection of [XXX] and [XXX] [XXX] When starting vehicle, the engine turns over and won't start for several attempts and then randomly starts when tapping accelerator. I believe my vehicle has a bad Fuel Pump and needs to be replaced in accordance with NHTSA 23V-858. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Tremonton, UT, USA

I was stranded on the road after filling up gas my car would not start due to the fuel pump recall I tried calling different Honda dealerships for the recall and they all said they didn-??t have it due to back order. Is there something that can be done so my car doesn-??t have anymore damage then it does now?

- Medford, NY, USA