The contact owned a 2019 Honda Civic Hatchback. The contact received notification of NHTSA Campaign Number: 23V858000 (FUEL SYSTEM, GASOLINE); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while stopped at a traffic light and attempting to make a left turn, the steering wheel and the brakes seized and failed to respond. The contact then veered to the right and lost control of the vehicle before striking a pole. The contact stated that the vehicle lost power. There was no warning light illuminated. The vehicle was towed to an impound lot to be diagnosed. The contact was informed that the vehicle was a total loss. The vehicle was not repaired. The manufacturer was not made aware of the issue. The failure mileage was approximately 30,546. Parts distribution disconnect.

- Lake Charles, LA, USA