I have a 2020 Honda Civic with about 70k miles on it. I noticed in the past few months that the air conditioner was working, but not 100% and that it would take a little while driving it around until the cool air started blowing out.

So I went in this morning for an oil change and to check to see if there were any extended warranties on the AC. I was told that there were two parts that were covered and the third part would not be covered if it turned out to be faulty. I later received the inspection results which said that the compressor (covered) and evaporator (not covered) were both faulty. The compressor was free to replace but the evaporator would cost over $2,000 to replace (on a less than 4 year old car mind you).

I went ahead and approved the compressor replacement thinking it could not hurt to do so given that the AC was not fully working before. The part that was not explicitly stated anywhere in the inspection nor by the service advisor until I went to pick up the vehicle was that the freon would be entirely drained until all failing parts were replaced. The explanation I was given was that there is some environmental law that says they cannot recharge freon if it will leak.

So in short, I had an AC system that was still working this morning (not 100%, but working especially in ~100 degree weather) and left the dealership with the AC blowing hot air being held entirely hostage until a $2,000 replacement was authorized. Ridiculous customer service. Was then gaslit on the phone by the advisor being told that this was explained before the work was done, which it was not.

Purchased a 2020 Honda Civic Sedan in June, 2020. Less than two months have passed and the a/c has gone out! Claudia (Service department) at Rudolph Honda in El Paso, Tx, claims that "you are one of 4 customers with the same problem." So? Fix it! With the temperatures over 100 degrees daily, the only thing she can say is "your part is on back order and won't be in until October." OCTOBER??? We have to drive a hot box until summer's end and HOPE that this fixes the issue? Apparently Honda has had A/C issues with their Civics for quite a few years (go on line and google Honda A/C Problems) and this dealer knew about them, but never bothered to tell us about it during the sales process (deceptive trade practice?). The service department didn't offer us a loaner so we're stuck until the part comes in. Meanwhile, I'll research Texas Lemon Laws.

It's safe to say that this experience has soured me completely on the car and on the dealership and I doubt I will EVER buy another vehicle from Rudolph. On a related note, I purchased a 1997 Tahoe from Rudolph and THE A/C STILL WORKS! But a brand new Honda? Nope. Do your homework on Hondas, and if air conditioning is important to you, you might want to consider a different vehicle -- and maybe a different dealer.