1.3

hardly worth mentioning
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
135,000 miles

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problem #1

Oct 232015

Civic Hybrid

  • 135,000 miles
Honda had a class action settlement for replacement of upper control arm kit extended warranty due to rear wheel excessive tire wear, however I was not informed of issue and therefore have missed the deadline for warranty. After contacting american Honda, placing a claim for goodwill assistance and after reviewing they provided they could not do anything for me and that I could re-submit claim only after I had Honda dealer perform diagnostics which they charge $75 fee with no guarantee that they would recover this cost or provide any assistance for repair of issue. I know this is the issue as I have all original Honda oem parts, have noticed excessive inner tire wear on the right rear tire and had pep boys perform inspection alerting me to the Honda replacement kit. In my research I have also found statement that this condition can cause issues with steering and safety. With Honda repair prices much higher than other independent repair shops, there is no reason to pay Honda diagnostics charge simply to confirm what already established knowledge is. End result is that Honda has corrected a flawed design yet is not willing to make right with providing repair for newly designed replacement kit, which makes me a very un-satisfied customer of their products.

- Mission Viejo, CA, USA