The contact owns a 2012 Honda Crosstour. The contact stated that the head rest would push his head forward, causing him pain. The contact mentioned that the defect caused his arm to become numb as well. Additionally, the contact stated that as a temporary remedy he removed the head rest. The vehicle was taken to the dealer. The technician did not offer any assistance since they were unable to alter the design of the vehicle. The manufacturer was made aware of the failure but did not offer any assistance. The vehicle was not repaired. The failure mileage was 5,000 and the current mileage was 12,000.

- Casper, WY, USA

The seats in the 2012 Honda Crosstour I just leased are horrific. They are extremely uncomfortable and the positioning encourages poor postural habits and cannot be tolerated for any length of time. I took my car on a 3500 mile business trip and was crippled the entire time and almost couldn't drive home. I've put a large sum of $ down to lower my monthly payments and am now stuck with a car that's excruciating to drive. I've owned Honda's in the past and was very happy with their longevity, fuel economy and comfort overall. I never this coming-shame on you-Honda! I've also driven a 2012 Pilot (for 4.5 hours) and they were similar in design only not quite as uncomfortable-but still unacceptable! every attempt I've made to bolster, pad, lift, release or otherwise "fix" with padding, pillows, foam etc. Has been unsuccessful. While padding with minimal foam, it raises me in a position where my view is obstructed and my head hits the ceiling. I'm only 5'7" and not large. I have also enlisted the help of a local upholsterer to assist me but we've reached the end of ideas to assist me.

- Grand Junction, CO, USA