The plastic console near the ac louvers developed hairline crack.

HONDA HAS A VERY POOR AND IMPECABLY EMBARRASSING CUSTOMER COMPLAINT RESOLUTION METHOD. WHEN A PROBLEM IS ADDRESSED, THE SAME IS VIA TELEPHONIC TO A 121 CELL. THE PROBLEM IS REFERRED BACK TO THE DEALER WHERE THE PROBLEM HAPPENED AND THE SERVICE ENGINEERS FROM HONDA SLEEP TIGHT WITHOUT EVEN GETTING BACK TO THE CUSTOMER AND THE REAL PROBLEM. MOST OF THE DEALERS DONT HAVE QUALIFIED MAN POWER TO DECIDE THE ROOT CAUSE OF THE COMPLAINT AND THEY KEEP DEFERRING IT TO THE EXTENT THAT EITHER THE PROBLEM ELAPSES THE WARRANTY PERIOD OR THE CUSTOMER IS EMBARRASED TO THE EXTENT OF GETTING IT DONE WITH HIS OWN COST OR THE DAMAGE GETS BEYOND REPAIR. I HAVE NEVER FOUND ANY PERSONNEL FROM THE MANUFACTURER VISITING THE CUSTOMERS TO RESOLVE THE COMPLAINT AND THAT IS HORRIFIC. THE PROBLEM AGAIN REFERRED IS AGAIN TAKEN TO THE DEALERS. THE DELEARS HATCH THEIR OWN STORIES WITHOUT EVEN THE CUSTOMER KNOWING THEM. ITS A GREAT SET BACK FOR HONDA IN TIMES TO COME WHEN THEY HAVE A LITTLE COMPETITION FROM ANOTHER PRODUCT WHICH IS AS RELIABLE. THE PRODUCT MAKES THE MANUFACTURERS SIT TIGHT AND REJOICE THEIR SOLACE WHEN THE CUSTOMERS PERISH