The contact owns a 2021 Honda HR-V. The contact stated while his daughter was driving at an undisclosed speed, the steering wheel did not function as intended. The contact stated that the steering wheel was stiff and veered in the wrong direction. The contact stated that when the steering wheel was turned in the correct direction, the steering wheel pulled in the opposite direction. The contact stated that the steering wheel was difficult to steer. The contact stated that due to the failure, the vehicle was involved in a crash. The vehicle crashed into the concrete sidewalls. The contact's daughter sustained body and neck pain. The contact stated no medical treatment was provided. The vehicle was towed to a local tow yard. A police report was filed. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 91,400.

- Pembrook Pines, FL, USA