10.0
really awful- Crashes / Fires:
- 0 / 0
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 84,337 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
I purchased a 2009 Honda Odyssey from West auto sales located at 6145 E. lancaster rd. Fort worth, tx 76112 on 03/27/2021. I have had nothing but problems with it. The first two days of driving it the check engine light came on due to the catalytic convertor needing to be replaced. The dealership managed to get the check engine light off without replacing it. A few days after getting the car back the serpentine belt broke off. I notified the dealer and brought it back to them. They informed me that there was a bolt broken inside the tensioner and it would take four days in order to get the tools and supplies needed in order to fix it. The next day I received a phone call from the dealer and told that they got the bolt out with no problem and put a new tensioner in and replaced the belt. Not even a week after that the belt came off again and I had to have it towed to Firestone complete auto care and they told me that the same broken bolt was still there holding together the tensioner. All the dealership did was put jb weld on the broken bolt to hold it together. I have notified the seller and got no help. Now my van isn't drive able and it will cost another $800 to get it fixed the right way. I did a carfax report on the vehicle and found out that it has even been in a wreck that wasn't disclosed. I have been told by two different mechanics that I was sold a lemon.
- Arlington, TX, USA
Rear right wheel camber can't be aligned with extensive noise from rear suspension. Concern that suspension could be failing. Have Honda care warranty from the manufacturer but they refused to diagnose and solve the problem. Dealer wants thousands of dollars to tear down and rebuild the suspension at my expense, which is a significant financial burden in spite of the warranty
- Duluth, GA, USA
The struts failed to hold up the tailgate and fall on my wife head, during the loading of our groceries on our recent grocery's outing. The two gas-powered tailgate struts (support rods) that raise and hold up the power tailgate of the Honda Odyssey van's equipped with them failed to hold up the tailgate. They are now no longer functional.
- Riverside, CA, USA
The contact owns a 2009 Honda Odyssey. While driving 60 mph, the contact noticed that the front end of the vehicle began to vibrate slightly. The vehicle was then taken to the dealer, where the two front tires were balanced, but the failure continued. In addition, the contact stated that moments after opening the rear hatch, he was struck in the back when the hatch fell downward. The vehicle was taken back to the dealer and the rear gas struts were replaced. The current and failure mileages were 38,000.
- Tabor City, NC, USA
Rear back hatch suspension shocks leak and lose pressure. Per Honda dealership could be a on going problem and needs replaced every couple of years. Per the Honda dealership, they have seen this happen in vehicles that are a year old.
- Independence, KY, USA
- Auburn, WA, USA