I recently purchased a Honda van from AutoNation Miami Lakes and after a week noticed that there is a paint issue on the door while cleaning the car and immediately reported to American Honda and they told me to work with the Dealer. I went to the dealer and they told me that it’s a manufacturing issue and they can’t help me with this. The Honda representative looked at it and they gave me the option of body shop and repaint that whole area. They are not guaranteeing that the issue will not reappear in future or it will be completely fixed. Honda manager told me on the phone that the third party will fix this and if not fixed well, they will redo the same thing. This is my first new car purchase and I am not at all happy with this option of sending this new car to a body shop to repaint and live with that in mind. I tried to get the better options but they never gave me any other option and my family is completely upset with this new purchase in 2016. Finally I decided to trade in with the same dealer for other new Van and paid extra $4500 to take this issue out of my mind. Overall our Honda experience is not at all good and we have suffered a lot with this issue. I am surprised how this issue is noticed through the Honda Manufacturing inspection and I am facing the problem at the end of the day losing more money.
dripping paint on the passenger side door
I recently purchased a Honda van from AutoNation Miami Lakes and after a week noticed that there is a paint issue on the door while cleaning the car and immediately reported to American Honda and they told me to work with the Dealer. I went to the dealer and they told me that it’s a manufacturing issue and they can’t help me with this. The Honda representative looked at it and they gave me the option of body shop and repaint that whole area. They are not guaranteeing that the issue will not reappear in future or it will be completely fixed. Honda manager told me on the phone that the third party will fix this and if not fixed well, they will redo the same thing. This is my first new car purchase and I am not at all happy with this option of sending this new car to a body shop to repaint and live with that in mind. I tried to get the better options but they never gave me any other option and my family is completely upset with this new purchase in 2016. Finally I decided to trade in with the same dealer for other new Van and paid extra $4500 to take this issue out of my mind. Overall our Honda experience is not at all good and we have suffered a lot with this issue. I am surprised how this issue is noticed through the Honda Manufacturing inspection and I am facing the problem at the end of the day losing more money.
- Anil B., Fort Lauderdale, FL, US