really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
10 / 0
Average Mileage:
1,352 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #22

Jul 092023


  • miles
When at a stop light at a busy intersection the idle stop feature would not restart the engine. The vehicle became stalled in the middle of traffic and I could not restart the vehicle for approximately 8 minutes. A transmission failure warning came on the screen and I was unable to operate anything in the vehicle. This could have caused me to be hit by oncoming traffic or rear ended. The vehicle has been inspected by the dealer and they were unable to reproduce the problem. This has happened a total of 3 times within the last 3 months.

- Morris, IL, USA

problem #21

Jul 012023


  • miles
I purchased my 2020 Honda Odyssey 3 months ago. We did notice that part number 72650-THR-A12 the rear door latch was carroded. The dealer had told me not to be concerned. Well I have been unable to drive my vehicle because I am waiting for that part which is on national backorder. The incident happened two weeks ago my sliding door opened while driving with my kids in the car. I had to pull over to try to close it I thought it was a fluke. Turns out I couldn't get it to stay closed. I had to drive it back home with the warning lights that my door is open. I can't get it to close at all or lock the vehicle while driving. There should be no reason why the inside of my door is all rusted and carroded. Not sure how water is getting in there. This leads to a failed door latch which then leads to the sliding door malfunction. The part is on backorder which makes me think that there are many other people experiencing the same problem.

- Webster, NY, USA

problem #20

Jun 042023


  • miles
While driving down the interstate the van went in Neutral and a message appeared on the screen that it was in Neutral, pull over when it is safe. The lights on the dash dimmed and no other message or warnings appeared. As I pulled off the interstate I was unable to use the brakes. We tried to put the van back in Drive but was not successful. We were able to get the vehicle in park and come to a stop. I turned it off and back on. No other messages appeared. The vehicle drove as expected and brakes worked.

- Millport, AL, USA

problem #19

Apr 012023


  • miles
While driving the infotainment system will go completely out. When this happens you lose all additional safety features (back up camera, lane notifications, etc). This also becomes a distraction to the driver as when the system goes out it make a loud noise or will have a continued crackling noise which is highly distracting to the driver. I have seen a number of complaints online about this issue and have experienced the outages almost daily while driving the vehicle.

- Marshall, VA, USA

problem #18

Dec 212022


  • miles
Stopped at red light. System to stop the engine to save fuel engaged. When light turned green the car would not restart, stranding the vehicle at the intersection.

- Kensington , MD, USA

problem #17

Mar 222023


  • miles
Auto engine idle shut off issue and yes it is available for inspection. Upon exiting stop/start events(auto shut off at stop signs/lights/parking lots), engine does not restart. instead, it shifts into park, lights up all instruments on display panel, and requires a manual restart. vehicle is dead until restarted, posing a hazard to occupants/oncoming traffic. This has happened to me 3 times over the last two weeks. Didn't document date of 1st incident. 2nd incident was 3/22/23. 3rd incident was 3/25/2023. Immediately taken to dealer service center for repair. Dealer told us they couldn-??t replicate the issue, that there are no codes, and no service advisories. We were told there was nothing they could do and to just turn off the feature when driving. The only one to inspect the vehicle was the dealer service center. No warning at all. Car just doesn't start and driver is left sitting and helpless in active traffic until the car can be restarted.

- Spring, TX, USA

problem #16

Jan 182023


  • miles
On 18 January 2023 the tailgate on our 2020 Odyssey refused to open. Neither the inside switch nor the outside switch does anything. I crawled in the back and checked the fuses and both are good. I also discovered that the emergency tailgate release did not function. Took it to the dealer, Greenway Honda in Florence, Alabama, an hour from home, and they weren't able to find the fault with a cursory check and a reboot of whatever computer system is applicable. They said they need to keep it for at least a half day and "really tear into it." But we could not leave the vehicle at that time, having no transportation home. Eventual diagnosis determined the tailgate control module, the tailgate closure motor, and the tailgate latch had all failed. Parts were on backorder and no estimate on availability. After I contacted Honda corporate the parts suddenly became available at the dealership within a few days. Repairs were effected on 27 February at Greenway Honda, Florence, Alabama. We were without the full use of our vehicle for approximately six weeks. Occupants could become trapped in the vehicle if the front doors were disabled in a collision and electrical power was lost, rendering the sliding doors and the tailgate inoperative. The emergency release lever also would not function and this could trap occupants completely. Examination of the tailgate electronic control module shows water infiltration which conceivably shorted the closure motor and jammed the latch, making it impossible to open the tailgate. Photos of the failed electronic module were provided to the dealership and to Honda corporate. The failed parts are in my possession and are available for inspection.

- Lawrenceburg, TN, USA

problem #15

Jan 292023


  • miles
My backup camera is displaying system failure. It is not working. Makes Backing up less safe I contacted a dealer and was told my vehicle is NOT in the recall There was no inspection. It was working when I left the house. And stopped work before I got home. No other warning or other symptoms of the problem.

- Decatur, IN, USA

problem #14

Oct 242022


  • miles
Infotainment system stopped working while car was on. It just shut off with no warning. I had no backup camera, phone, USB, radio. This drained my battery and caused my van to not start. I was stranded with my children and had to call a tow. Moments prior to the battery dying, the lights on the dash were flashing, my tail lights were on and flashing and would not shut off. Towed to the dealer and battery was charged and everything is working.

- Louisville, KY, USA

problem #13

Jun 112022


  • miles
The auto idle stop automatically turns on when the van engine is started. I was stopped at a stop sign while trying to cross a dual lane highway (55 mph speed limit). Was not aware that the auto idle stop had shut off the engine. When I had an opportunity to cross the highway I let of the brake and pressed the accelerator and the engine was attempting to start and felt like we were going to be struck by cross traffic before the engine started and we were able to cross. I am aware that this feature can be turned off. But it has to be turned off each time the vehicle is started. Needs to be a way to permanently disable this feature.

- Evansville , IN, USA

problem #12

Jun 072022


  • miles
The Honda Idle Stop feature is the issue. My wife drives this car and on at least 20 occasions, the car shut off when she was stopped at a stop light when Idle Stop was enabled. The car shuts off when she tried to accelerate once the traffic light turns green. The car then has to be restarted. This is a safety issue because cars behind us could easily rear-end our vehicle since the stop light has turned green and cars are moving. Honda claims that they cannot replicate the issue but it is clearly a large issue with the Idle Stop feature. It seems as if the vehicle does not have enough power to get the engine back to normal mode and therefore it shuts off. Most of the time that air conditioning is running so perhaps the extra load from that contributes. Regardless, this is something that needs to be fixed quickly.

- Kensington, MD, USA

problem #11

Dec 012021


  • miles
Non-working touchscreen monitor (navigation, radio, heat/ac adjustments, everything on screen off and won-€™t turn on. The usb outlets, backup camera, rear tv are also all non-working. Issue with doors, van beeps twice when walking away from vehicle, like one is not shut properly even after you open and shut all doors again. Also rear sliding doors don-€™t shut sometimes and act like there is something in the way of it closing and reopening. Available anytime on Friday for inspection. Safety issue only with backup camera. Prefer the convenience of having one to see behind me better. Mirrors ok but camera better. Problem was fixed twice at Honda dealership in Jonesboro Ar. They said it was a recall. The solution to the recall only fixed it temporarily though. The same above issues continue to reoccur even after repair. Scheduled and went into Honda for the third time for the same issue and the dealership sent me away. This time they said they wouldn-€™t be able to fix again until someone (an engineer) from corporate could come out and look at my car. This hasn-€™t occurred and it-€™s been over two months. They said they have a new service manager and they are looking into it. I-€™ve called a number of times and I am just told their new and their trying to figure out who to contact. Issues started out with popping and crackling noise in speakers. Then the touchscreen monitor would say no audio connection. The rear tv would go on and off too. Then the touchscreen just died and nothing works now. It doesn-€™t even turn on. Just black screen. So I have a non-working touchscreen, navigation, radio, back up camera, heat/air adjustments, all components on the touchscreen are non-working. USB ports are non-working. Rear tv is non-working.

- Brookland , AR, USA

problem #10

Mar 022022


  • miles
UNKNOWN My 3 year old-€™s hand was crushed in the sliding door. The door closed completely, latched and locked (beeped). The door did not recognize resistance when closing and did not reopen. Medical treatment is forthcoming. The picture attached was taken approximately an hour and a half after the incident.

- Peachtree City , GA, USA

problem #9

Jun 282021


  • miles
New ex-l model van with about 800 miles on it began to permeate the cabin with a gaseous odor coming from the air vents in recirculate mode and could be smelled from the outside of the vehicle as well. Initially smelled it when at idle after a 150 mile one-way trip. The vehicle had to be turned off to make the smell stop. It started again upon return and got stronger when the a/c was put in fresh air mode.

- Leander, TX, USA

problem #8

Apr 212021


  • 8,000 miles
I was trying to come to a stop and my car wouldn't stop. The car was shaking and I almost hit the car in front of me. Thankfully there wasn't a car to the right of me so I swerved and pulled my emergency brake. There was a light on that said brake system in orange. Thank god my twins were not with me when this happened. It's a 2020 Honda odessey with less than 8000 miles. I bought I brand new! I had it towed to the dealer and they said they haven't found anything to fix. They did keep it another 24 hours to drive it around some more to see if it happens again. I'm worried sick to drive this again with my children in it! what if next time I am not so lucky to avoid an accident"!" I saw others post the same thing on this exact vehicle.

- St Louis, MO, USA

problem #7

Oct 162020


  • 12,324 miles
Turn signal sound indicator not audible when driving. Engine noise, open windows, radio, drown out the sound of the turn signal being on. Turn signal light indicator works but seems to be not enough to remind me to turn it off.

- Lancaster, PA, USA

problem #6

Oct 162019


  • 10 miles
Crackling noise from front windshield or dash area most frequent when the vehicle is moving but can sometimes be heard after coming to a stop.

- Tustin, CA, USA

problem #5

Aug 152020


  • 7,000 miles
While driving on interstates and local roads, the onboard "infotainment" system continually emits loud popping, crackling sound (sounds like things hitting windshield), resulting in distraction and confusion while driving. Various components of the infotainment system randomly go out, causing system reboots while driving and creating distraction. Navigation system is also sometimes affected, failing to provide turn guidance or give accurate location. Rear "cabin view" freezes intermittently, displaying only still image rather than view of rear seats. Fm radio randomly cuts out, displaying "no audio connection for fm".

- Woodbridge, VA, USA

problem #4

Aug 052020


  • miles
20V-438 is for a camera recall. However the two dealerships in my town both have said they will not have parts for 2 months.

- Raleigh, NC, USA

problem #3

Jul 092020

Odyssey 6-cyl

  • 400 miles
I purchased an Odyssey and within less than 2 weeks, the infotainment system started displaying problems. The system gives a loud, crackling noise over the speakers. Sometimes the audio connection will cut out with varying error messages. Other times the entire screen will go black/turn off for several minutes, completing disabling the backup camera and other functions. When the audio goes out it will also hang up/disable any goes going over android auto or bluetooth. The audio display screen for android auto will sometimes freeze. I've already had my vehicle in the shop twice for this problem within a month and a week of owning the car and there's been no resolution yet. I've seen that there's a class action lawsuit for this exact problem in the 2018 and 2019 models, which apparently did not get rectified for 2020. The problem occurs randomly and sporadically, but does occur almost every single time I drive the car at some point or another. It's extremely distracting and not safe.

- Prichard, WV, USA

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