8.5

pretty bad
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
3,545 miles

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« Read the previous 20 complaints

problem #41

Aug 152022

Passport

  • miles
Auto Engine Idle has an inconsistent issue with not restarting. When at a full stop, the engine goes to neutral and does not restart. This has left me temporarily stranded while I attempt a full restart. The dealer claims to not being able to duplicate the issue. The battery has consistently tested fine. I now manually shut off this option before driving.

- Columbus, OH, USA

problem #40

Jul 172022

Passport

  • miles
The vehicle stalls after the auto-shutoff/idle is engaged. As I lift my foot off the break pedal to disengage it, the car shuts off and indicates that it has been placed in Park mode. I then have to turn the vehicle back on. It can take up to 25-30 seconds. I only ever have issues restarting the vehicle after it stalls as a result of the auto-shutoff being engaged.

- Eagan, MN, USA

problem #39

May 242022

Passport

  • miles
3x in the last 6months my Passport has failed to start after the auto stop at idle has engaged. The dealership said the battery is fine and one technician just said -??disable the feature -??. Today when adaptive cruise control was engaged, the car increased in speed from the set 72 to over 80mph. I also emailed Honda corp and their response was to see a dealer and did not acknowledge if the auto stop/start issue was known for other vehicles.

- Lillian, AL, USA

problem #38

Apr 302022

Passport

  • miles
I stopped at red-light and the auto stop idle was engaged. Once the light changed, and I removed my foot from the brake to disengage the auto idle, unexpectedly the gear just shifted to Neutral. I then had put it in park, and press the ignition start button. It took a couple times before restarting. I had to endure other drivers honking and yelling at me, because I was the 1st car at the stop light. This has happened at least 8-10 times in the past 4 months. After having my vehicle for 3 days, the dealer said they couldn't find the problem. Wih road rage what it is in these times, something like that could spark alot of frustration in other drivers. I have read blogs about other honda passport owners having the same issue. HONDA REALLY NEEDS TO FIND OUT WHAT THE ISSUE IS BEFORE SOMEONE GETS INTO AN ACCIDENT BECAUSE OF THIS ISSUE!

- Houston, TX, USA

problem #37

Feb 182022

Passport

  • miles
Popping crackling noise from dashboard Screen went blank Sporadic occurrences when driving with radio On and Off Dealer says NO CODES Found?

- Wantagh, NY, USA

problem #36

Oct 112021

Passport

  • miles
Frequent shutdown of center display panel to a black screen with "MOST Network Failure" message posted. System repeatedly tries to reboot. Sometimes requires a restart to recover.

- Berlin, MA, USA

problem #35

Jul 162021

Passport

  • miles
My Collision Mitigation Braking System activates when there is no reason to do so. I took it to my dealer and they said it is because there is dirt on the car logo that is in front of the radar so they cleaned it. It was not dirty in my opinion. When I dove it again with a very clean logo the system flashed BREAK again and shook the steering wheel. I know I can turn this -??feature-?? off by pressing a button on the dash board but I have to do that every time I start the car - it malfunctions regularly. In addition to be inconvenient it is distracting and dangerous do deal with when driving if I forget to turn it off. If I loan my car to someone It is embarrassing and difficult to explain to them how to handle it.

- Lakewood, CO, USA

problem #34

Feb 072020

Passport

  • miles
On two separate occasions the vehicle has not started in extreme cold. First Occasion: February 7, 2021, attempted to remote start the vehicle, but the vehicle would not start. Attempted to start the vehicle from inside, but would not start. Called AAA roadside assistance to have the vehicle jump started and the vehicle still would not start. Second Occasion: Attempted to start the vehicle and it would not start. Attempted to use a roadside battery pack to jump the vehicle, but would not start. Hooked the battery up to a truck for 45 minutes, while the truck was running, and attempted to start the vehicle several times, but the vehicle never started. Called Honda roadside assistance and was informed that we would need to wait up to two hours for a tow truck. We waited 5 hours before the tow truck arrived. While waiting I called Dahl Honda of Onalaska for assistance. I purchased a new battery from them. They sent a driver out to deliver it to the parking lot we were stranded in. I installed the new batter but the vehicle still would not start. When the tow truck arrived, we tried to jump the new battery with the Honda employee present, but the vehicle still would not start. The tow truck driver delivered the disabled vehicle to Dahl Honda in LaCrosse, Wisconsin. Each time dealership could not diagnose the problem that caused the vehicle to not start. Was told that there is nothing wrong with the vehicle. The two times the issue has occurred, the outside temperatures were below zero, thus putting my family (two very young children) in danger. The vehicle was inspected by Dahl Honda in LaCrosse, WI and Schlossmann Honda in Milwaukee. No warning lamps, check engine lights, etc.

- Brookfield, WI, USA

problem #33

Feb 112021

Passport

  • 19,174 miles
Everytime I start my car it says my hood is open but it is not, I have to get out and open and close my hood. My fans won't run and ac or heat won't work if this error occurs.

- Pasadena, TX, USA

problem #32

Dec 272020

Passport

  • 26,100 miles
Noted that the dashboard blanked out momentarily while driving on the interstate. The speedometer came back, first, followed by the remaining dashboard items. The instrument panel control module software update (recall) had been completed 3 weeks previously and approximately 1200 miles prior to this event. Did not experience this issue before the software update. Returned the vehicle to the dealer for recheck but they did not note any software error codes.

- Saint Petersburg, FL, USA

problem #31

Aug 282020

Passport

  • 6,964 miles
I went to the store and everything was working fine. I noticed a crackling sound while talking on bluetooth. Parked the vehicle to go shopping. Once I returned the infotainment/instrument cluster completely went dark. Infotainment screen never powered on. Was unable to turn screen on. Turned vehicle on and off with no success. Drove home with everything completely unresponsive. Infotainment system started working the following day.

- Yorba Linda, CA, USA

problem #30

Jul 012020

Passport

  • 2,600 miles
While vehicle is in motion I've experienced issues with collision mitigation system braking the vehicle when a vehicle is coming toward me in the opposite lane (oncoming traffic). This occurs while I'm driving the vehicle. I've taken to the dealer and the issue was not replicated. It does occur intermittently. I've experienced issues with the infotainment system too. The entire system freezes and becomes inoperable. It does not correct until vehicle is parked, turned off, driver door opened, then vehicle restarted. Lastly, the auto idle features consistently does not engage. I have the system randomly engage when I'm parking my vehicle in the garage. Again, all of these issues have been reported to the dealer providing service and remain unresolved since they can not be duplicated at service appointment.

- Smithsburg, MD, USA

problem #29

Jul 262020

Passport

  • miles
Infotainment system fails, screen goes blank, backup camera and speedometer goes blank. This has happened numerous times, dealer supposedly repaired two weeks ago but problems persist.

- Galloway, NJ, USA

problem #28

Jul 012020

Passport

  • 10,000 miles
While the car is in motion the speakers make a loud crackling and popping noise. The car audio fails with an error message that says "radio unavailable" or "network communications lost". this causes all audio to quit working, along with the back up camera, navigation and bluetooth. In addition, the speedometer fails and goes completely blank while driving. Sometimes the system reboots itself after staying dead for several minutes. I have taken the car to the Honda dealership twice. They tell me they submit videos to the tech line of the problem occuring, but they do not have a solution for a fix. Problem started when vehicle had approximately 10,000 miles. Now vehicle has 32,000 miles and the issue has progressively gotten worse. These issues occur every time the car is driven, which is multiple times daily.

- Carrollton, GA, USA

problem #27

Jul 012020

Passport 6-cyl

  • 500 miles
Vehicle will intermittently activate collision mitigation braking system with no traffic nor objects nearby, causing the vehicle to come to a near stop, or full stop. Speed, weather, and driving conditions vary during false activation, but it has also happened at highway speed, nearly causing a high-speed rear-end accident. Vehicle has twice been taken to local dealer and since they claim that it cannot be easily recreated due to intermittent condition, then they cannot diagnose & repair.

- Newnan, GA, USA

problem #26

Jun 022020

Passport 6-cyl

  • 6,000 miles
Infotainment system fails, sometimes reboots. Cracking and popping precede it usually - sounds as if it's coming from speakers. Then complete infotainment lcd fails - goes black. This leaves the *backup camera* non-functional.

- Cleves, OH, USA

problem #25

Jun 052020

Passport 6-cyl

  • 5,000 miles
The Honda sensing system almost constantly thinks there is a vehicle coming at you when there isn't one coming at you. It will shake the steering wheel and flash the orange brake warning at you. The infotainment system also stops working almost every drive as well and says there is no input for audio.

- Radnor, OH, USA

problem #24

May 232020

Passport

  • 8,000 miles
Infotainment system malfunctions causing backup camera and navigation systems to not function and sends loud crackling noises through speakers. Also causes instrument panel to fail for minutes at a time. Connections to infotainment and dashboard displays fail while in motion after minor bumps in road.

- Portales, NM, USA

problem #23

Dec 092019

Passport 6-cyl

  • 9,000 miles
Computer shuts down on the audio system. Has been to the dealer 3 times for repair something is wrong in the wiring. While driving these loud noises come from the dash then after awhile it says audio off. Then network shutdown.

- Meridian, MS, USA

problem #22

Nov 212019

Passport

  • 15,350 miles
While driving on the highway my Passport, I smelled what reminded me of electrical wires sizzling it was coming from the Honda display audio unit.the apple play stop working and I had no audio sound from the radio or other app. The unit was unresponsive and remain on with the engine cut off. The display while not working remain on for three day before turning off. The unit randomly continue to go out after the smell of burning wire. And error code begin to display: 6382 appeared. This problem is still occur and I had to replace my I phone because the inside of the phone was burn. I do want to have the Passport cause harm to someone before check this safe issue out.

- Richmond, VA, USA

Read the next 20 complaints »