When using the audio system (appleairplay, bluetooth, sirius or fm radio), the speakers at some point will begin crackling and making popping noises, similar to static noises, which causes the music to interrupt and cut out. Even when you turn the audio off, the speakers continue to make the crackle and pop sounds. You have to turn the car off and open the door to completely cut off the audio. It happens randomly and is a complete distraction while driving. The display screen also cuts in and out while in use using the backup camera, music or google maps, etc. As well. The car can be in motion or parked, it happens. This started in Feb 2020, 1 month after leasing the car and approx 1000 miles.

- Arlington Heights, IL, USA

While the vehicle is running and driving, the infotainment system fails. The first event in the sequence is that the audio from any source (am, fm, satellite, iphone) will start to crackle and intermittently cut out. Then the infotainment screen in the center of dashboard will go dark and all sound will stop. Additional events include the driver screen (speedometer, etc.) behind the steering wheel going dark. Sometimes the messages 'no audio source' or 'network connection lost' are displayed on the screen. Occasionally the system will try and reboot after 10-15 minutes, with the screens turning on again for a short period of time (5-10 seconds) before going dark again. The only way to recover temporarily is to park, turn the vehicle off, open the driver's door (shuts off retained accessory power) and then restart the vehicle. This system failure happens with and without an iphone connected via genuine apple usb cable. None of the following have resolved the problem: Resetting the infotainment system to factory settings; disconnecting the battery cable under the hood; and, temporarily removing the infotainment power fuse under the hood. Checking the system settings via the infotainment system application indicates that the system is up to date and no updates are available. This has been happening for several months. The Honda dealer service department stated that they never heard of this issue, and suggested that I film the issue when it occurs!

- Mountain Top, PA, USA

I copied this from someone posting, since it is exactly the problem I am experiencing and more. 'the engine will just rev higher and higher over 4K revs. I cannot even drive the 25-mile speed limit when this occurs. I have confirmed that the transmission settings are in the standard drive mode during these events. I also informed them that the auto high beam feature does not work properly.' The remote control connect doesn't work. Side sensors work intermitently. It accelerates when releasing the gas pedal but the SUV doesn't pick up speed. It makes loud accelerating noise and slows down instead of going faster. Heater makes pitching noise. These happened city streets and highways. It's not just one time occurance. My car has only 3100 miles

- Marietta, GA, USA

While driving over slightly rough roads, the radio speakers will make a crackling and popping noise. Sometimes to the point of complete malfunction where the sound will go off completely and show a message of no audio input. The only way to reset the audio is to stop the vehicle, shut off the ignition, and open the drivers door to end the retained accessory power feature, then restart the vehicle which reboots the infotainment system. Problem was reported to the dealer service department who says they can't replicate the problem. This occurs while using any audio input sources, including the maps feature in apple carplay. It's very distracting and therefore a potentially dangerous problem while driving the vehicle.

- Pleasant Unity, PA, USA

The radio displays an error message of 'network communication lost' before the screen blacks out. This happens over and over every time I drive the vehicle. In addition, the screen for the odometer blacks out and I cannot see the traveling speed of my vehicle. I cannot use the federally mandated backup camera as well as the parking sensors. I cannot see the parking sensors. The vehicle also shows 'brake' continually when driving as another car approaches from the opposite direction. There is no need to brake at these times. This occurs very frequently while driving. The last item is the transmission does not want to shift while traveling downhill about 50% of the time when I leave my house. The engine will just rev higher and higher over 4K revs. I cannot even drive the 25-mile speed limit when this occurs. I have confirmed that the transmission settings are in the standard drive mode during these events. I also informed them that the auto high beam feature does not work properly. When another vehicle is approaching from the opposite direction many times it does not turn off and I blind the oncoming driver. I have brought this to the dealership twice and it has not been fixed.

- Fairfield, CA, USA

The entire audio/electrical goes out while driving. Crackling, popping sounds, sound like small pebbles hitting windshield, or electrical shorts, and then the entire console goes out. Back up camera, all audio, navigation, screen fades in and out few times, with the small crackle sounds, then usually a loud crack, and everything goes dark. If you pull over, shut off car, and restart, sometimes it comes back. If you are driving, it maybe restarts in 10-15 minutes, but will continue with shorting out again. Brand new vehicle, bought at the end of October 2019. Honda does not seem to have fix, or any connections to why some vehicles have this problem, and others do not. I have reached out to the Honda corporation, with little response back from them. Our garage is doing the best they can, following bulletins on updates for what or how to attempt repair from Honda. Our new car has been in garage 2 different occasions, November 2019, and February 2020, for days at a time, for the same problem. Honda knew this was a problem, and still sold vehicles.

- Newtown Square, PA, USA

While driving a crackle is emitted from the front speakers. The tuner will blank out and display "check tuner", then the entire instrument pod goes dark. No speedometer, no other instrument information. Appears to be doing a reboot, while the car is in motion. Seems to be related to turning corners or hitting small bumps in the road. Very dangerous because it happens at anytime, regardless of speed you are travelling. Suddenly entire dashboard is black. Car has approximately 6,000 miles on it, but problem began earlier and has progressively gotten worse.

- Lincoln University, PA, USA

The infotainment center will display a connection error and then shut off while driving. The screen behind the steering wheel will also shut off while driving. The problems seem to occur when hitting a bump in the road small or large. Also when this occurs the speakers will crackle and pop if any audio was playing when the issue started. The speakers occasionally will crackle and pop even if there was no audio prior to the issue occurring.

- Jericho, VT, USA

The infotainment system fails while using airplay, causing navigation, audio, bluetooth failure and the rear camera goes out as well. When trying to reboot by turning off the car, the engine stays off but the info system runs darkly in the background. Battery died overnight. Battery reconnect seemed to work but being that this happened twice and I got lost once as a result, I avoid plugging in my phone. This is outrageous, it's all over the internet and no one is stepping up. What about the lemon law" where's our protection"

- Long Beach, NY, USA

Infotainment displayed 'network connection lost.' System and dashboard digital console rebooted while driving. This includes speedometer, navigation, and fuel gauge.

- Houston, PA, USA

Starting at about 500 miles, a crackling noise would propagate through the speakers and the infotainment and rearview camera would shut off. Took the car for service and the fixed the problem for a few hundred miles when it came back much more severe. Stepping on the gas, or bumps would produce erratic issues, not only freezing the infotainment along with intense crackling noises, but also, braking on its own. Took the car to back for service and the dealer stated that they could not reproduce the braking on its own issue. Not unsurprising because the pattern of problems is random. Service at least admitted the infotainment issues and I was told that this is a common problem that Honda is working on a repair involving replacement of the harness. They wanted to replace the infotainment unit but the part would not be in stock for almost 4 weeks. The problems have only worsened since and now blacking out of the speedometer is the latest safety issue. Called Honda and asked to have the car replaced, only to be told that I am a liar and the car has not been serviced once yet. The Honda representative provided the most disgusting customer service I have ever encountered denying the issues and telling me that there is no safety issue and basically implying that the infotainment problem almost does not exist. He lied telling me that Honda is not working on any permanent fix, as according to him there is not a problem. Dealer and service employees all know the problem, but Honda believes that its customers are idiots with zero intelligence. Made me realize the importance of using a lawyer and participating in class actions, as the only way Honda will respond to the "elephant in the room" is through legal action. I also hope NHTSA will act quickly on this very well known problem and force a solution.

- Bethesda, MD, USA

Since I have leased the vehicle, the collision mitigation breaking system is coming on when not needed, at times during highway speeds.. I have been nearly rear-ended three times, the latest causing the man behind me to almost go off the road into a ditch (thankfully he was able to just barely avoid this) and it is happening when my husband is driving the car as well. It is very startling and worrisome. The car actually nosedives and comes to a complete stop at times'other times it breaks suddenly and then releases or I have to put my foot down on the gas while trying to disengage the system. I have taken it into the dealership a few times already and they are not able to fix it as it cannot be replicated when they have had it (weeks can go by in between when it happens) and I have expressed I do not want them constantly driving my vehicle trying to cause this issue when I was told explicitly that if this happens and they're driving my vehicle, my insurance is responsible. I have also filed a complaint with Honda motor America where a case has been opened and closed very quickly. Their response was that it is pretty much not their problem, I am on my own unless I am able to make it happen in front of an advisor, or have an advisor drive my car frequently (like using it to go to and from work, etc. Being they do not drive it far when trying to replicate the issue) and they do not hold any liability if this issue is to cause an accident where myself or other drivers on the work are injured in any capacity. I also have been getting warning lights at times that the system is malfunctioning and my automatic high beams have begun to not work properly as well. The dealer told me the only fix is to 'if I were you I would just shut it off every time I get in the car'. I want it to work properly being it was part of the reason I leased the vehicle as it's standard equipment,

- Mattituck, NY, USA

As we were driving down I-65 in Kentucky (driving back home to Michigan), the vehicle lost functions / communications of the infotaiment system, we were relying on the gps system via "apple play" to determine what exit to take. From prior experince with this "issue", I knew we needed to pull the side of the highway and shut the vehicle off, then turn back on, and thats what we did. It worked, but was not safe on that busy highway.

- Holland, MI, USA

Driving my car on belt parkway, I connected my phone to use android auto, the radio stopped working, head unit said "audio is off" and also the instrument panel was not answering to my commands. In the same drive I almost crush with a vehicle coming from my right side because the alert system didn't light on to warn me. After few more miles I could pull over, turn off the car, opened the door, close the door, turn on the engine, connect my phone and same problem came out. I have only 465 miles with my car and I already contacted the dealership 2 times regarding this problems. I also ask the dealership to give me my old car back but they refused. What should I do. I am very worried about this car and I don't feel comfortable and safe driving it anymore.

- Brooklyn, NY, USA

The contact owns a 2019 Honda Passport. While driving at any speed, the bluetooth seized after a few minutes of driving. Also, the clock and radio did not automatically set to the contact's current location. There was no warning indicator illuminated. The system restarted after the vehicle was turned off and restarted. The vehicle was taken to dch kay Honda (732-982-2732, located at 200 NJ-36, eatontown, NJ 07724), but the failure could not be duplicated. The failures recurred. The manufacturer was made aware of the failures and stated that there was a computer update that should have been performed. The contact was provided case number: 09932490 and was referred back to the same dealer; however, the dealer stated that there was no update. The vehicle was not repaired. The failure mileage was approximately 2,000.

- Middletown, NJ, USA

While driving in motion and running over slightly bumpy surface I will hear static in the speakers after hitting a few more bumps the audio will shut off. Then the infotainment screen with either say 'fm radio unavailable' or 'network communications lost' following this the infotainment screen will either reboot or stay off until the car is restarted. In some cases when the infotainment screen went off the driver screen that displays speed, RPM and other safety warning message shuts off and reboots while driving in motion which is very distracting and unsafe. I have had my 2019 Passport at the dealer four times where they have checked connections, replaced wiring harness and even replaced the driver screen module. Weeks after this last fix the same issues happened again and now both screens are blank and will not come back on after restarting the car. It is heading to the dealer for yet another diagnostic. Note during most of these issues I was using car play but have also experienced it just using fm radio. The problems usually don't surface till after driving on a bumpy road.

- Wheeling, WV, USA

Multiple issues with the infotainment system. The first issue happened around 300 miles, the apple carplay would not connect. Had to repeatedly disconnect and reconnect apple xs max. At times the sound would just stop working. Switching from carplay, xm radio, and fm would fix the issue. The infotainment completely shut down on July 13th. I tried to "fix" by turning the Passport off and on, getting out of the Passport and locking the doors, getting back in and starting it. I tried this about 10 times and nothing worked. I drovee straight to the dealership. They quickly disconnected the batter from the Passport and this resolved the issue. The issues happened both while the Passport was in drive and while in motion. I have also had issues with the driver side mirror not holding memory. The mirror sometimes does a factory reset, so I am finding myself having to reset the mirror every time I go to drive.

- Buckeye, AZ, USA

The contact owns a 2019 Honda Passport. While operating the vehicle, the instrument cluster suddenly shut off. The vehicle was not diagnosed or repaired. Royal Honda (2633 N. hullen St, metairie, la) was contacted in reference to the failure. The manufacturer was not notified. The failure mileage was 2,700.

- Destrehan, LA, USA

Note. All has taken place while in motion except for the restart. Started with intermittent speaker crackles. Yesterday crackles with radio on reoccurring crackles folled by infotainment screan noting radio signal loss folled by data communications loss. (paraphrasing) follwed by blank screen. Followed by blank instrument screen. For some seconds. Then all screans became functional. Today as radio played there was a loss of sound with visual indication radio operation was continuing as a bump in the road was noted. Radio remained silent till later as engine was restarted. Radio then sounded through speakers.

- Destrehan, LA, USA

Vehicle returned today for the third time. Same issues: Will not come out of park, 10 warnings. Let vehicle run about 15 minutes, turn off, go inside for about 15 minutes, restart vehicle, 7 warnings and now can get into drive. One added issue: At the dealership when closing the door there is several beeps indication the key is still inside the vehicle. The keyfob is not in the vehicle or anywhere near!! vehicle stationary in garage at home.

- La Pine, OR, USA