8.7
pretty bad- Crashes / Fires:
- 0 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 2,905 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
When driving at any speed vehicle computers (system and entertainment) loose communication and malfunction, causing loss of display and function. This loss of communication causes a loud crackling & popping noise to be generated by the system through the vehicle speakers. This problem persist while driving until the vehicle is stopped, turned off and door opened. Research on Honda internet forums has revealed thousands of postings from owners with the same and similar problems. I have taken this vehicle to Honda service more than 3 times. Each time was told a manufacturing defect in wiring harness of the MOST system is the cause. Each repair has been unsuccessful in permanently correcting the defect. This problem, being random and tied to rough terrain or road bumps can happen at anytime. When this happens it is a major distraction. When system error many warnings are flashes and various vehicle features stop functioning. This affect drive system, safety system and entertainment system. It is unknown if safety systems would function when this problem is actively happening. This is the scary part of it. I have given Honda every opportunity to fix the problem. They tell me it is not a recall but is covered under an "extended service period" due to this known issue. I have seen many technical service bulletins pertaining to this issue. This needs to be elevated to a recall. I do have videos of this malfunction.
- Pearland, TX, USA
The contact leased a 2020 Honda Passport. The contact stated that the infotainment system would go blank and the contact could hear a sparking sound coming through the speakers while driving. The contact stated that the tire pressure on the vehicle would consistently deflate on all four tires without warning. The contact wrote a letter to the manufacturer documenting the failure but the contact received no assistance. The contact then took the vehicle to Honda of princeton (987 state rd, princeton, NJ 08540) where the vehicle remained in dealer possession. The vehicle had yet to be repaired. The failure mileage was 500.
- Lawrence Township, NJ, USA
Static, cracking, popping, and loss of infotainment center, even when vehicle is turned off.
- East Fallowfield, PA, USA
Popping noise, radio/navigation screen going blank, rear view camera for backing up does not work & most importantly the instrument gages goes blank while driving
- Mt Pleasant, SC, USA
Short in the electrical system causes crackling/popping to come out of infotainment speakers. Infotainment system can be set to off and problem will still persist. The crackling and popping can happen randomly and to various loudness levels. Under abrupt braking or road bump, problem will occur loudly. The noise can sound like road gravel hitting windshield and is very distracting. Weather, such as very humid or raining conditions worsens the problem and increases odds of it happening.
- Pearland, TX, USA
Vehicle braking heavily and unexpectedly on highway and interstate due to defective Honda sensing group input data (radar, camera, on-board software creating dangerous situation) at high speeds (60-70mph).
- Mooresville, IN, USA
Complete infotainment failure occurring frequently, sometimes multiple times per trip. This includes backup cameras and all systems running through the main infotainment screen. (some are safety systems) the description is: Complete infotainment shutdown and reboot. Starts with a "signal lost" or "radio unavailable" message (regardless of audio input) then displays a "service unavailable" message, then "network connection lost " message on the main screen, then the screen and all associated functions shut down. This complete event takes only 1-2 seconds. The system usually will reboot in 2 -20 minutes, but this is highly variable. This happens without and with a phone connected via a cable. No difference. Hence its is not "car play" related. Occurs only when driving but may happen on various types of roads. Including but not limited to, highways, city streets, unpaved roads and at various speeds and directions (straight, turning).
- Mcdonald, PA, USA
Driver distractions caused by a repeat infotainment system failure and loud speaker popping noises. Specifically, multiple times a trip while driving, the infotainment system goes through the following cycle; speakers pop loudly (even if the sound is off), then the infotainment screen displays the message "network communication lost". then system shut down. The system will restart in 5-10 minutes and then go through the same process again and again. This happens every time the vehicle is driven.
- Mcdonald, PA, USA
3 mo/500 mi driving and infotainment screens went black on highway... couldn't see speed, etc
- Dripping Springs, TX, USA
- Whittier, CA, USA