On [XXX], I was traveling to Destin Florida, on [XXX], the interstate came to a complete stop. My 2020 Honda Passport shut down do to the engine idle stop being engaged. When traffic started to move the engine would not start. I sat in the fast lane of [XXX] for approximately two minutes before the vehicle would start. Multiple attempts were made to restart the vehicle. Finally it started. This is the second time this has occurred. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Blaine, MN, USA

While at a stoplight with traffic behind me, my Honda quit and couldn't be moved out of road, or restarted for service. No warning on dashboard or lights to let me know what problem was. It went through every error in the system! I had to call police to block traffic and call a wrecker to come tow me to AutoZone for a replacement battery. It was the wrecker service that advised it was not the first time he had seen this happen. My car is only 3 years old and did not give a warning, it just stopped in traffic putting me and others in danger. I had unnecessary cost and repairs that should never had to be made. The local police had to use resources that took time away from them as well. This was on a busy Saturday afternoon on a well traveled road. This is NOT in the best interest of the public! Now I have to take time off work to have it looked at with dealer. All this could have been avoided if this technology was not put on the vehicle. I expect better from Honda! My next vehicle will be something without all this unnecessary technology that puts people in danger!

- Jay, FL, USA

With the Idle-Stop activated, the engine shut down while stopped at a red light. However, when I disengaged the brake and tried to push the gas pedal to start, the car did not restart. It went "dead." I had to attempt to restart the car, and it took multiple attempts to get it to restart. I ultimately had to put the vehicle in park and then re-start the engine manually once the 2020 Passport "re-set" itself. This was dangerous, as I was in a very active intersection at dusk/night and the Passport became hard to see as the electrical system + engine shut down and would not restart promptly with cars trying to go through the green light.

- Timonium, MD, USA

I am reaching out to you because I have no options further and am very frustrated with this never ending problem going on with the electrical system in my vehicle. I leased this vehicle brand new in August of 2020, starting in February 2021 started coming across this persistent problem with the Infotainment system where it will shut off unexpectedly followed by loud crackling and popping noises that emit from the speakers. It is a safety issue because it seems to affect other systems in the vehicle that make warning sounds say if someone is in a blind spot as well as being an overall distraction especially if I am using the vehicle for directions. The noises are very loud and distracting and there is no fix other than pulling my vehicle over and shutting it off waiting for a few minutes and rebooting everything and even then the problem can reoccur. I have taken my vehicle into my local Honda Dealership multiple times for the last 3 years now for the same problem occurring over and over and Honda doesn't seem to have an actual permanent fix for this problem. Just in the last year for example I have taken the vehicle in for maintenance on these dates 05/24/2022, 09/23/2022, 10/05/2022 and most recently on 01/12/2023. There seems to be no end in sight regarding this problem and a quick search on the internet will show that a multiple amount of people across the country are experiencing this same issue.

- Whittier, CA, USA

When driving at any speed vehicle computers (system and entertainment) loose communication and malfunction, causing loss of display and function. This loss of communication causes a loud crackling & popping noise to be generated by the system through the vehicle speakers. This problem persist while driving until the vehicle is stopped, turned off and door opened. Research on Honda internet forums has revealed thousands of postings from owners with the same and similar problems. I have taken this vehicle to Honda service more than 3 times. Each time was told a manufacturing defect in wiring harness of the MOST system is the cause. Each repair has been unsuccessful in permanently correcting the defect. This problem, being random and tied to rough terrain or road bumps can happen at anytime. When this happens it is a major distraction. When system error many warnings are flashes and various vehicle features stop functioning. This affect drive system, safety system and entertainment system. It is unknown if safety systems would function when this problem is actively happening. This is the scary part of it. I have given Honda every opportunity to fix the problem. They tell me it is not a recall but is covered under an "extended service period" due to this known issue. I have seen many technical service bulletins pertaining to this issue. This needs to be elevated to a recall. I do have videos of this malfunction.

- Pearland, TX, USA

The contact leased a 2020 Honda Passport. The contact stated that the infotainment system would go blank and the contact could hear a sparking sound coming through the speakers while driving. The contact stated that the tire pressure on the vehicle would consistently deflate on all four tires without warning. The contact wrote a letter to the manufacturer documenting the failure but the contact received no assistance. The contact then took the vehicle to Honda of princeton (987 state rd, princeton, NJ 08540) where the vehicle remained in dealer possession. The vehicle had yet to be repaired. The failure mileage was 500.

- Lawrence Township, NJ, USA

Static, cracking, popping, and loss of infotainment center, even when vehicle is turned off.

- East Fallowfield, PA, USA

Popping noise, radio/navigation screen going blank, rear view camera for backing up does not work & most importantly the instrument gages goes blank while driving

- Mt Pleasant, SC, USA

Short in the electrical system causes crackling/popping to come out of infotainment speakers. Infotainment system can be set to off and problem will still persist. The crackling and popping can happen randomly and to various loudness levels. Under abrupt braking or road bump, problem will occur loudly. The noise can sound like road gravel hitting windshield and is very distracting. Weather, such as very humid or raining conditions worsens the problem and increases odds of it happening.

- Pearland, TX, USA

Vehicle braking heavily and unexpectedly on highway and interstate due to defective Honda sensing group input data (radar, camera, on-board software creating dangerous situation) at high speeds (60-70mph).

- Mooresville, IN, USA

Complete infotainment failure occurring frequently, sometimes multiple times per trip. This includes backup cameras and all systems running through the main infotainment screen. (some are safety systems) the description is: Complete infotainment shutdown and reboot. Starts with a "signal lost" or "radio unavailable" message (regardless of audio input) then displays a "service unavailable" message, then "network connection lost " message on the main screen, then the screen and all associated functions shut down. This complete event takes only 1-2 seconds. The system usually will reboot in 2 -20 minutes, but this is highly variable. This happens without and with a phone connected via a cable. No difference. Hence its is not "car play" related. Occurs only when driving but may happen on various types of roads. Including but not limited to, highways, city streets, unpaved roads and at various speeds and directions (straight, turning).

- Mcdonald, PA, USA

Driver distractions caused by a repeat infotainment system failure and loud speaker popping noises. Specifically, multiple times a trip while driving, the infotainment system goes through the following cycle; speakers pop loudly (even if the sound is off), then the infotainment screen displays the message "network communication lost". then system shut down. The system will restart in 5-10 minutes and then go through the same process again and again. This happens every time the vehicle is driven.

- Mcdonald, PA, USA

3 mo/500 mi driving and infotainment screens went black on highway... couldn't see speed, etc

- Dripping Springs, TX, USA