Regarding NHTSA Recall Number 23V-174 Honda Campaign Number: FE5 Service Bulletin Number: 23-035 On May 1st, 2023, we dropped off our vehicle for service at Rick Roush Honda in Medina, Ohio for the recall noted above. Both side mirrors were replaced per the recall. Upon getting the vehicle back from the service department, we noticed that the driver's side (left) mirror had waves in it that made it look like a 'fun house mirror'. The dealership didn't have an additional mirror on hand, so we drove with this replacement mirror for a week until an additional replacement came in. The second replacement was just as bad as the first. Upon pulling off this mirror, the service department grabbed the first replacement as well as the original mirror and compared all three. The waviness didn't appear in any of the mirrors when they weren't installed, however, upon attaching either of the replacement mirrors to the mirror assembly the waviness returned. The service department then decided to install the original mirror back on the vehicle until they could find out what was wrong with the replacements. It's now been 85 days, and the service manager, [XXX], hasn't heard back from his contacts at Honda in California. He stated they have had 7 to 8 others with the same complaint and are waiting on resolution for them as well. Honda forums posts show others with the same issues at other dealerships with these mirrors. I contacted Honda Customer Care today (7/25/2023) and they provided case # [XXX] with an initial follow-up date between 2-3 business days. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Valley City, OH, USA

I was pulling out of my drivway on a colder mid-november morning when the windshield on my new Honda Passport spontaneiously cracked from the upper left frame and ran all the way across the driver's side view. I was only pulling out of my driveway at about 5 mph when it cracked. My mechanic suggested Honda's have a problem with frame flex, which cracks the windshields similar to how mine cracked. I reported the defect to Honda but they said they don't replace windshields, and referred me to a 3rd party to pay the repair out of pocket. Since the windshield is a crucial to the structure of the vehicle, it's alarming how many people are experiencing the same problem with Honda windsheilds

- Pittsboro, NC, USA

At highway speeds, example 70 mph, the driver side mirror vibrates so violently you cannot see clearly what is in the adjoining lane making lane changes difficult, the dealer will not replace the mirror claiming it will just happen again, the dealer claims that honda corporate is aware of the issue but they have bee telling me that for 21 months

- Baden, PA, USA