My 2003 Pilot’s driver seat busted somewhere in the undercarriage frame and now the seat rocks backwards and forwards in an unsafe manner. The following is an account of my contact with Honda:

Dear Sir: Re: Case 05112984 Recently I phoned your customer service recall department to find out whether or not there was one for a broken driver seat on a 2003 Pilot. In a very business manner I was told there was not; then I asked to speak with someone further up the ladder and she politely said I would only get the same answer. After some persistence, finally I was given another contact which proved equally unsatisfactory. I Googled “Broken driver seat Honda Pilot” and discovered I was not the only one to have this issue, albeit a small percentage. Given Honda’s propensity for safety and, one may add, promotional sensitivities I am amazed I met with total disregard in the statement, “Your vehicle is out of warranty.”

I apologize for raising mawkish overtures; however, I am a pensioner on a limited budget unable to afford the expense of replacement and as such hope Honda may find, in their corporate heart, a willingness to replace or at least assist with recompense. And, I received the same off hand assistance with the Better Business Bureau. The fact that the driver’s seat is prone to breaking seems a definite hazard and one which could lead to a death.