10.0
really awful- Crashes / Fires:
- 2 / 0
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 65,600 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
On the 28th of October, while my car was parked at my residence a enterprise box truck struck the driver side my car causing a severe damage to the side mirror, bumper and the wheel of my car. I contacted enterprise of the said damage and they apologized and made a reservation for me to go to one of their location (upper darby) to pick up a rental car while they make an arrangement to fix my car.the agent on the phone told me that I won't be responsible and that because they have not set up a claim number yet I should give them my credit card and they will set up a direct billing and my credit card info will be deleted from their system. My car was then taken to the Honda shop and a claim number ([xxx]) was established by enterprise through their insurance (rental insurance services). A representative from the company [xxx] ([xxx]) got in touch with me and told me she won't authorize the direct billing until she finish her investigation. After waiting for a month 11/27/14 she called to inform me that my car despite not having a driver side mirror and a possible off alignment and the side damage that I should have drove my car like that until the investigation is over. I asks her if she implied that I should risk my life driving a car that wont pass safety inspection text. She insist that they wont be paying for the rental car that was given to me earlier on., and that she is still looking into fixing my car. At this point I just called my insurance company to take care of my car since I can't continue to wait on enterprise and their insurance. On the 12/06/2014 I returned the rental car since my car will be ready on Monday and I don't need the rental for the weekend, only to find out that my credit card was charged in the amount of $1600 even though I was not present at the premises nor did I give the authorization for that. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).'
- Philadelphia, PA, USA
While driving on interstate, suddenly the wheel jerked to the left and my vehicle crashed into the median guard rail then veered back across the road to stop on an embankment. The cause of the wheel jerking to the left is unknown. Fortunately there were no other vehicles involved. When the driver's side curtain airbag deployed, my head became trapped between the driver's side window and the airbag, resulting in closed head injury. I believe the airbag deployed late causing this to occur. I also believe there is something wrong with the steering which caused the vehicle to jerk the way it did. The vehicle has been properly maintained and was in great condition.
- Raleigh, NC, USA
My 2006 Honda Pilot SUV has had a vibration in the steering wheel since day 1. we have had the tires balanced 20 time. We have had a Honda dealer put new tires on our 2006 Pilot and it still has steering vibration around 70 mph. We now have 40,450 miles on our Pilot and we still have steering wheel vibrations. The dealer even pulled the axles and had them checked out. They could not find any problems with them. I have a 1997 Ford Explorer with 163,350 miles on it and I don't have steering vibrations.
- Broken Arrow, OK, USA
My 2006 Honda Pilot SUV has had a vibration in the steering wheel since day 1. I've taken it to the dealer who gladly performed 2 tire balances but the vibration doesn't go away. The vibration is felt at any speed higher than 63 mph. On long highway drives, my arms upto my elbows vibrate for very long that I have to take a break for 20 minutes and just shake the heck out of them. I personally know of 3 other Pilot owners with this problem and there are hundreds more who report this on websites like www.hondapilot.org/forums.
- Waukesha, WI, USA
- Dunlap, IL, USA