After smelling a strong odor of antifreeze, I decided to bring my 2007 Honda Pilot in to check the radiator. Although, the gauges did not indicate overheating and I did not observe antifreeze coolant leaking, the odor was becoming extremely strong. I was not able to get into the Honda dealership so I brought my vehicle to a big O tire store to inspect the coolant system. It was first diagnosed as a core engine heater problem. However, after disassembling the vehicle, it was discovered that a hose leading to the rear ac/heating system was leaking. According to the mechanic, the factory placed the clamp over the hose and not over the nozzle. This directly led to the puncture of the hose and subsequent leakage of antifreeze throughout the entire flooring of my vehicle. A request to american Honda to reimburse me for the repair was dismissed since I did not bring my vehicle into a Honda dealer. My compliant is to seek recovery of $450 for the service repairs and additional expense to replace the antifreeze soaked carpet as well as clean all remaining residue. I purchased the vehicle new in January 2006. The warranty was for 3 years/36,000 miles. Currently, I have 53,000 miles on the vehicle. Due to the fact that the repair was due to faulty assembly at the factory, I am seeking reimbursement for this repair. Thanks

- Fontana, CA, USA

2007 Honda Pilot only 14 months old, A/C quit working. Diagnosed by dealership as a broken compressor due to "road debris". part was replaced at a cost of $600 to vehicle owner, not covered by warranty. Due to the design of the large openings of the grill road debris can easily damage this component anytime. Honda offered no options or solutions.

- Leander, TX, USA

2007 Honda Pilot with 2,200 miles. Pulling off the highway on an exit, we saw white smoke coming from under the hood. Not knowing the cause, we pulled to the side of the road (no breakdown lane, so we were mostly out of the traffic lane). We were unable to determine the cause of the smoke, so we had the car towed to the dealer. The cause was determined to be a break in the condenser cooling coil due to a road object hitting the unprotected coil. Searching on the internet showed dozens of complaints of this for Honda vehicles (but very few for other manufacturers). Honda said that this wasn't covered by the warranty, but after complaining to Honda corporate customer service, they paid for the part. I also complained to the local Honda dealer, who paid for the labor. I paid for the towing. The safety issue is that seeing the white smoke without knowing the cause can make the driver be stopped in an unsafe location to do problem determination, leading to various possible injuries or death.

- Holly Springs, NC, USA