In September 2011, I noticed that my 2008 Honda Pilot had multiple rust bubbles at different locations on the roof. On October 7th 2011, I brought it to the Honda Dealership where the SUV was purchased, Honda Ile-Perrot, and was told that the rust was due to stone chips. I was told that it was no longer under guarantee and that I would have to pay approximately $1,100.00 cad to have it repaired at the dealership. I told the service manager that it was impossible that it was stone chips since most of the bubbles were on the middle of my roof and that they had probably been there for a few months but I hadn't noticed them due to their location. I only measure 5 feet, 5 inches so I do not see the roof of the Pilot when I use it on a daily basis! I was also very badly treated by the Service Manager and was referred to as a "little lady". The Pilot had 91,000 kms on October 7th 2011. I was extremely upset so I decided to drive to a new Honda dealership closer to my home, Honda Vaudreuil, the same day. The service lady there came to see my SUV and told me that they were in fact not due to stone chips and that she had never seen a problem like this before on a Honda Pilot 2008. She told me to call Honda Canada Customer Relations at 1-800-946-6329 to open a file in order to have the rust bubbles taken off and the roof repainted free of charge. She told me that since I was technically over the guarantee time limit of 3 years, I had to go through Honda Canada.
That afternoon I called Honda Canada Customer Relations and opened a file with them with the help of Honda Vaudreuil (they sent photos of the rust bubbles). After more than 2 months, I finally got a response that my request was denied and there was nothing Honda Canada was willing to do in order to help me (eg: lower the cost of the reapirs). During my conversation with the Honda Customer Relations employee, I was accused of not taking proper care of my vehicule and was also told that the soap that I used to wash my vehicule might have caused the rust bubbles-----HOW RIDICULOUS! The dealership, Honda Vaudreuil, was only willing to reduce the price of the repair to $750.00 cad plus taxes. Still too expensive in my opinion.
It has been over one year since this incident and I am still extremely mad. I have not had the rust bubbles fixed yet since I feel I should not have to pay for Honda's poor choice of roof metal/paint.
I have made complaints to the dealership, Honda Ile Perrot, and to Honda Canada and have gotten no where. Is there anything else I can do to get things moving?
In September 2011, I noticed that my 2008 Honda Pilot had multiple rust bubbles at different locations on the roof. On October 7th 2011, I brought it to the Honda Dealership where the SUV was purchased, Honda Ile-Perrot, and was told that the rust was due to stone chips. I was told that it was no longer under guarantee and that I would have to pay approximately $1,100.00 cad to have it repaired at the dealership. I told the service manager that it was impossible that it was stone chips since most of the bubbles were on the middle of my roof and that they had probably been there for a few months but I hadn't noticed them due to their location. I only measure 5 feet, 5 inches so I do not see the roof of the Pilot when I use it on a daily basis! I was also very badly treated by the Service Manager and was referred to as a "little lady". The Pilot had 91,000 kms on October 7th 2011. I was extremely upset so I decided to drive to a new Honda dealership closer to my home, Honda Vaudreuil, the same day. The service lady there came to see my SUV and told me that they were in fact not due to stone chips and that she had never seen a problem like this before on a Honda Pilot 2008. She told me to call Honda Canada Customer Relations at 1-800-946-6329 to open a file in order to have the rust bubbles taken off and the roof repainted free of charge. She told me that since I was technically over the guarantee time limit of 3 years, I had to go through Honda Canada.
That afternoon I called Honda Canada Customer Relations and opened a file with them with the help of Honda Vaudreuil (they sent photos of the rust bubbles). After more than 2 months, I finally got a response that my request was denied and there was nothing Honda Canada was willing to do in order to help me (eg: lower the cost of the reapirs). During my conversation with the Honda Customer Relations employee, I was accused of not taking proper care of my vehicule and was also told that the soap that I used to wash my vehicule might have caused the rust bubbles-----HOW RIDICULOUS! The dealership, Honda Vaudreuil, was only willing to reduce the price of the repair to $750.00 cad plus taxes. Still too expensive in my opinion.
It has been over one year since this incident and I am still extremely mad. I have not had the rust bubbles fixed yet since I feel I should not have to pay for Honda's poor choice of roof metal/paint.
I have made complaints to the dealership, Honda Ile Perrot, and to Honda Canada and have gotten no where. Is there anything else I can do to get things moving?
- melb74, St-Lazare, Quebec, canada