I am writing because I'm very dissatisfied with my 2011 Honda Pilot and I'm very frustrated with AutoNation Honda Lewisville. On Sunday, Oct 13, I was driving in a Dallas neighborhood. I bumped a curb going approximately 30 mph. Just from bumping the curb, it set off my roll over airbags (the ones on top on both sides and the one on my seat). I believe that the sensors are set way too sensitive and this should not have deployed my airbags! The seat airbag bruised my arm and could have caused a very serious accident! Thank God my dog wasn't traveling in the back seat with me or it could have killed her! Also, the airbag deployment tore the upholstery on the roof of my car! I called AutoNation Honda Lewisville as my Pilot is still under warranty. I spoke to a service rep and first, he was very rude to me, and then refused to service my vehicle under warranty. I believe that repairing the upholstery and replacing the airbags should be covered under warranty because there is no reason the airbags should have deployed by just bumping a curb at 30 mph!! I estimate this repair to be upwards of $3000! I'm very unhappy with Honda and doubt I'll ever buy another Honda again!
I am writing because I'm very dissatisfied with my 2011 Honda Pilot and I'm very frustrated with AutoNation Honda Lewisville. On Sunday, Oct 13, I was driving in a Dallas neighborhood. I bumped a curb going approximately 30 mph. Just from bumping the curb, it set off my roll over airbags (the ones on top on both sides and the one on my seat). I believe that the sensors are set way too sensitive and this should not have deployed my airbags! The seat airbag bruised my arm and could have caused a very serious accident! Thank God my dog wasn't traveling in the back seat with me or it could have killed her! Also, the airbag deployment tore the upholstery on the roof of my car! I called AutoNation Honda Lewisville as my Pilot is still under warranty. I spoke to a service rep and first, he was very rude to me, and then refused to service my vehicle under warranty. I believe that repairing the upholstery and replacing the airbags should be covered under warranty because there is no reason the airbags should have deployed by just bumping a curb at 30 mph!! I estimate this repair to be upwards of $3000! I'm very unhappy with Honda and doubt I'll ever buy another Honda again!
- burkb, Irving, TX, US