Purchased my white 2013 Honda Pilot EX-L in late 2018. Small paint peel started to show in late 2019. During quarantine, Honda said they would let me still bring in my Honda after the extended warranty was expired since this was part of the manufacture defect. When I contacted them, it was going to be about 2 weeks to repaint and no rental was to be given. As a single parent with one car, how is this acceptable since this is part of Honda’s paint issue? This is getting worse every time I wash my car. It has not been exposed to harsh environmental elements at all and is not under trees. Honda will not honor extension now and I gave up a few months ago trying to get Honda to cover this.

Honda issued a TSB bulletin acknowledging paint defect but chose to only repair/paint roofs and tailgates. Mine and many others I've seen are peeling elsewhere. I have small spots beginning also that are not pictured with my complaint. Here's the deal if the paint is defective on the roofs and the tailgate - it's defective all over the vehicle because, guess what, it's the same primer, paint and process used on the roof and tailgates!!!

My local Honda dealership body shop said they would repair the area peeling (at my cost), but I would have to sign something saying they weren't liable if they pulled any other paint off when removing tape. I also took the car to an independent body shop and they said the only way to fix the problem is to repaint the vehicle.

Honda is well aware of this problem but are not taking care of their customers. This is my 4th Honda but its going to be my last unless they step up. I am. Going to tell everyone I can not to buy a Honda and I'm going to continue posting pictures and making the public aware of Hondas defect they are unwilling to straighten out.

Paint faded and became chalky very quickly after purchasing my 2013 Pilot as a new vehicle. It was clearly a factory defect... and, that is made even more obvious as I notice how many people are reporting the same problem online. The dealer did not have any recourse when I took it them 2 years ago.

I just made another appointment since regrettably, the defective paint has now begun to peel away from the primer - another commonly reported consequence of the failed 'one coat' paint process that I understand was implemented by Honda when my car was produced. It will be very sad if Honda does not admit their error and fix this serious problem they have caused. After buying 4 Hondas and being very pleased, I will no longer trust them or buy from them. How ironic that they pitch themselves as a trustworthy source!

This is latest symptom of poor paint job and confirms that we obtained one of the defective units. I will take it again to the dealer now that I've learned that Honda issued a Service Bulletin 19-055 since I last took it to the dealer. I'm just hoping they correct the problem. I've heard about multiple bad experiences in different online forums. This severely impacts my view of Honda as a trusted source. I have previously purchased 4 Hondas and was very pleased with them all, but unless they correct this problem, this will probably be the last time I buy. This is 180 degrees opposite of their campaign to be perceived as a trustworthy source.

Update from Dec 19, 2020: Will take the vehicle to Norm Reeves Honda in Huntington Beach with hopes that they will take the situation more seriously this time since there is now both a) actual peeling of the paint and b) a Service Bulletin based on the high number of complaints arising from their 'one coat' paint process [no clear coat?!]

We purchased our 2013 Honda Pilot new in 2013. Around the time we made our last payment with American Honda Finance Co., approximately summer 2018, the very front of the roof paint started to fade, which looked like clear-coat delamination.

We contacted our local Honda dealer, but were told that there is no service bulletin or recall for this VIN or for this factory color for paint problems. We were told that it might be environmental due to sun damage or car wash chemicals. Now a year and a half later from the 1st reporting to our Honda dealer, the paint problem has taken over the entire roof top. It appears to be defective clear-coat to the roof as the rest of the car looks shiny and bright. The local reputable body shop wants $450 to paint just the roof. Has anyone had any luck getting Honda of America to warrantee this type of repair? We are looking for direction. We only have a few months left on the warranty. This might be our first and last new Honda.

Bought the vehicle in 2014. It was just out of the warranty and the paint began to peel in sheets. Drove to Norm Reeves Honda and was told there was nothing they could do. They told me to call American Honda. Called American Honda and was blamed for the paint peeling telling me their paint is only guaranteed under warranty and I may have neglected to care for the vehicle, leaving it under the sun. My vehicle is parked in a carport at work and at home! I was told by “Danielle” that there wasn’t anyone else I could speak to and therefore nothing they could do to fix it. Come to find out I’m not the only one with the same paint problem in the same spot, same color vehicles by Honda.

I called American Honda to see if paint peeling was covered under warranty. They said NO

I brought my pilot to West Cost autobody and had the roof painted.

The body shop said we would probably have further problems?

A few months later my wife said the trunk door is peeling.

It started as a bubble under the paint, then it started to peel further.

I took the Pilot to my dealer to take care of the seat belt update and had them take a photo and see if Honda would repair it under warranty....I have not heard from them?

Incredibly frustrated by peeling paint on my 2013 Honda Pilot. Paint should not be peeling off of a 6 year old car (that cost $40000). It is a well-documented issue that has been happening for years, especially to white vehicles. I feel like it is fraud to knowingly sell cars with paint defects to consumers. Honda will not acknowledge that this is a problem. They offer ZERO assistance with getting it fixed. The dealership says it is out of their control- totally a corporate decision. You cannot speak easily to a human at corporate Honda. Long and tedious automated responses. They defer to a mysterious "regional manager" who makes the decisions about assistance. But you can't get a phone number for that person who made that decision. I am mostly angry about the lack of principles that this company has. They are in a position of me needing them more than they need me, and are completely exploiting people. So disappointed they aren't doing the right thing. No integrity.