6.0
fairly significant- Crashes / Fires:
- 0 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 13,252 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
Honda customer service in torrance, ca gave us case # but unhelpful.2013 Pilot's part of front suspension rear lower arm bushing warranty extension: 7yrs100K miles.this summer local dealer service depts didn't always answer their phones & couldn't always book due to covid/issues.in June the hondacare website + other media including Honda's twitter were down for days.as loyal Honda owners we were patient as we've also been affected by the pandemic.we were finally able to have the suspension checked due to rough handling/poor performance/noise.dealer noted that the bushings were indeed cracked as Honda knows but said that while our Pilot's under 100K mileage of warranty extension, he used excuse of our purchase date just a few weeks past 7yrs despite being well under 100K. Honda would only offer fraction of repair cost w dealers demanding $500-600+ to fix safety defect fitting nhsta criteria; should be recalled.undue punishment for not pushing to have vehicle seen sooner or knowing exact purchase date.Honda aware of issue but doesn't publicize or update owners further compromising safety.dealer minimized our concerns on uploaded receipt. Honda said 'request to meet dealer's district manager' but dealer claims 'can't.'still awaiting their reply.Honda unhelpful so left voicemail for Honda Ohio corporate affairs and communications official who self-identifies on social media:"trained as company spokesperson" but she hasn't replied tho we faxed + mailed letter.yet Honda's all over social media offering various covid/financial/goodwill assistance.but pandemic-related delays had vehicle enter dealerships days after its 7-year purchase anniversary, we're counting on Honda to embody its widely advertised aesthetic of ethics and do the right thing by providing the repair as outlined in the original warranty extension letter Honda sent to owners five years ago without followup
- Hillsborough, NJ, USA
When the brakes are applied the front end starts to vibrate as the car is moving on streets, roads, highways and interstate highways. Not during a turn, yet. Just moving forward. There has been no accident as of yet but, I am fearful that the vibration will not allow the car to stop in time to save my life as well as who ever I hit. This is a dangerous situation. The Pilot was taken to the local Honda dealership this morning. They called with a bill for $1,052 for compliance bushings. This car is six years old with 61,026 miles, way too young to be costing me that much money for a 'front / rear stabilizer', that should be a problem at maybe 200,000 miles. Will I ever buy another Honda? let's see!!!!! hmmmm. I'm thinking about it.
- Madison, MS, USA
Was told by Honda dealer compliance bushings leaking. They would be happy to replace for a fee. However, I found an sb. Sb 15-045. I think it applies.
- Stafford, VA, USA
Front suspension rear lower arm compliance bushing failure, leak. Both left and right sides started at the same time. Noticed at roughly 45K miles. Commonly known issue with Honda Pilot. Tsb bulletin is out but cannot locate.
- Fort Collins, CO, USA
When vehicle hits "wash board" areas such as small indentations in pavement or small potholes it goes airborne(65-70 mph) and when it comes down the back wheels aren't tracking the front wheels causing vehicle to lurch to one side or other. Dealer says that is just the way Pilot are, top heavy, etc. Said bushings, shocks, etc are ok. Vehicle just doesn't feel safe. To me it could lose control in wet weather!
- Tom Bean, TX, USA
Description: Purchased vehicle used. At the time of purchase left front bearing was noisy and it was replaced with bearing P/N DL513267 miles on vehicle 68000. The noise seem to stop, but at 73000-76000 miles the noise started on right side wheel during driving, louder as speed increased. On May 15, 2017 dealer had to replace right wheel bearing. This is a problem with Honda Pilot's wheel bearings that NHTSA has investigated. A recall is needed for safety and consumer cost protection in replacing them.
- Woodstock, CT, USA
The contact owns a 2013 Honda Pilot. The contact stated that there was a constant grinding and rattling noise coming from the rear of the vehicle. The vehicle was taken to the authorized dealer more than five times. The technician inspected and test drove the vehicle but was unable to diagnose the failure. The technician provided several repairs that failed to remedy the failure. The vehicle was taken back to the authorized dealer for further inspection and diagnosis. The VIN was not available. The manufacturer was notified of the failure. The approximate failure mileage was 10,000.
- New York, NY, USA
Vehicle pulls to the left. The dealer performed an alignment after my test drive and it improved slightly though technician indicated he found nothing. Had vehicle aligned by dealer again at 5000 miles as it was pulling left again. Technician found alignment needed correction. Vehicle stills pulls to left and gets worse the more we drive it.
- Manchester, ME, USA
2013 Honda Pilot. Consumers write in regards to vehicle shudders, pulsates and vibrates intermittently during normal driving conditions. The consumer stated the shudder, pulsating and vibration occurred intermittently during any and all driving conditions. The consumer was informed by Honda representatives ad technicians that vibration was caused by the variable cylinder control system and it usually started after 1000 miles. The consumer was informed Honda was working on a fix, but may or may not have a solution in the future. Also, there was a very distinct and constant pull to the left in the steering system. The fuel system alert light illuminated after the tank was filled with gas. The consumer was instructed by the dealer, to remove and replace the gas gap. The alert light went out. The consumer stated the vehicle shifted harshly and it felt as though he transmission was failing. The consumer stated the problem became worse as time went on.
- Oregon City, OR, USA
This vehicle has had a rattling/scraping sound when going over rough pavement going from the right side of the dash through the right door and down the right side to the back. It occurs in all temperatures and despite the dealer regluing the floor and removing 5 lbs of air from the tires, the noise continues. The dealer thinks that it is an issue of floor panels rubbing against each other and will attempt a repair again this week, but it sounds like alot is loose. Car was bought new and has not been in an accident. The scraping sounds continue...
- Ellington, CT, USA
2013 Honda Pilot brand new as I was driving home noticed a vibration coming from front end. More pronounced at higher speeds. Notified dealer and brought in too check out. Dealer started the diagnostics process by sitting in the passenger seat and we went for a ride. Honda tech acknowledge the vibrations coming from the front of the vehicle. Steering wheel shake, bangs, shuttering and low pitched humming noises. Tech and dealer document my concerns and say " we are aware of the problem you have to take this up with Honda. " there is nothing they can do. Contacted Honda after a week of calling daily. Which Honda's response is "yes we starting to get a lot of similar complaints but not enough for too react. This is normal vehicle operation. ". that is unacceptable, I cannot wait for something tragic to happen before Honda reacts.
- Hempstead, NH, USA
As soon as the vehicle was driven out of the lot, 17 miles on the odometer, after the vehicle was purchased, a vibration was felt coming through the seats at 75 mph. And multiple resonance frequencies can be felt through the chassis into the interior of the vehicle. This vibration is constant between 65 mph to 78 mph (highway speeds) and it get worst during longer periods of driving. These frequencies of vibrations are transmitted to your lower back causing stress and back pain. In addition the interior parts of the car (dash, panels, radio, center console, dvd, etc.) are becoming loose and it can be felt during driving causing a distraction to the passengers. Multiple repairs attempts are being performed by Honda dealers and they decided to tell the costumers that this is part of the car design since they re-designed the chassis and suspension to be stiffer for the 2013 models. Multiple complaints are being reported by different customers around the us but not repair has been performed and will not be performed. We do no't want to wait until a tire/wheel becomes loose and kill a family or multiple families on the highways because of an unsafe condition on these vehicles. Also, power steering problems and brake issues (after longer periods of driving, 2+hrs) have been reported without being corrected after multiple attempts.
- Tucson, AZ, USA
- Holden, MA, USA