8.0

pretty bad
Typical Repair Cost:
No data
Average Mileage:
8,000 miles
Total Complaints:
1 complaints

Most common solutions:

  1. complete new download of software (1 reports)
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This problem may be covered under warranty. Ask your Honda dealer.

problem #1

Jan 202016

Pilot Touring V6

  • Automatic transmission
  • 8,000 miles

After several issues with my car's computer system requiring hours in the shop and complete downloads of new software, I was told that the radio (computer) had been replaced with a remanufactured radio prior to my purchase. I was not advised of this and think this is a breach of contract. I also think this replacement makes the car a used car. I was not told of this replacement and was not given the option to purchase or not. I wrote to Honda expecting some compensation or extension of the warranty. All I got was phone calls saying it was between the dealer and me. Honda Motor Company was totally unwilling to address the issue at all, leaving me with a situation where I have no idea when the system will malfunction again or what will be done to fix it. The dealer did extend the warranty but it obviously will only apply if I am in the local area where I purchased the car. If it happens while away from home I am screwed. Thanks Honda!

- Robert R., Bumpass, VA, US