10.0

really awful
Crashes / Fires:
5 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
31,513 miles

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« Read the previous 20 complaints

problem #75

Oct 012019

Pilot

  • 44,000 miles
For the past 2 months my car sometimes says key remote problem when I push the button to start it. I have 46000 miles on it.

- Puyallup, WA, USA

problem #74

Feb 012018

Pilot

  • miles
The contact owns a 2016 Honda Pilot. While driving various speeds, the vehicle jerked, stalled, and all the warning indicators illuminated on the instrument panel. The contact took the vehicle to Honda of aventura (2150 ne 163rd St, North miami beach, fl 33162) numerous times. The battery was replaced and the software was updated several times. The contact was also informed that the failures were normal. The contact took the vehicle to holman Honda (12 E sunrise blvd, fort lauderdale, fl 33304) and was informed that the brake assembly needed to be replaced. The contact had not directly notified the manufacturer of the failure. Each dealer claimed to have notified the manufacturer. The vehicle was not repaired and remained in the possession of Honda of aventura. The failure mileage was unknown.

- Hallandale Beach, FL, USA

problem #73

Jul 012019

Pilot

  • 70,000 miles
When shifting from R to D, the vehicle would periodically shift to park and the driver was unable to shift out of park. The transmission light would be on during this time. After restarting the vehicle several times, it would reset and you coupdndrive it again. This was reported to the local Honda dealer. They could not replicate the problem but said that Honda had this known issue and updated the computer. The problem persisted after this and owners deemed the car dangerous to drive and the dealer agreed to purchase it for cash.

- Lake Wylie, SC, USA

problem #72

Dec 112018

Pilot

  • 42,000 miles
The contact owns a 2016 Honda Pilot. While driving, the transmission jerked without warning. The contact stated that the failure recurred numerous times. The vehicle was taken four times to millennium Honda (286 franklin St, NY 11550, (516) 481-2800) where the software updated was completed; however, the failure recurred. The vehicle was taken back to the dealer a fifth time, but was not diagnosed or repaired. The manufacturer was made aware of the failures and provided a case number. The failure mileage was approximately 42,000. The VIN was not available.

- Mineola, NY, USA

problem #71

Nov 092019

Pilot

  • 47,000 miles
The vehicle is jerking when being put in gear. Rather it is in drive or reverse.

- Petersburg, VA, USA

problem #70

Nov 072019

Pilot

  • 52,000 miles
My car is shifting harshly and dangerously while accelerating between 20-30 mph and decelerating. This is a very common problem in the 2016-2019 Pilot and should be addressed by the manufacturer! 2016 Honda Pilot (52,000 miles)

- Newnan, GA, USA

problem #69

Nov 032019

Pilot

  • 73,000 miles
When I am at a stoplight and the car goes into idle stop, it does not restart after I take my foot off of the break. I have to put it back in park and hold the start button down as it struggles to turn over. It is very dangerous because cars behind me expect me to be moving and I have been almost hit as a result. It used to work fine and restart as I took my foot off of the brake. I took it to the dealership and they couldn't replicate it. We tried replacing the battery. It did it that same day after I left the dealership.

- Rock Island, IL, USA

problem #68

Jan 012018

Pilot

  • 50,000 miles
The contact owns a 2016 Honda Pilot. When the accelerator pedal was depressed, the vehicle violently hesitated to drive and jerked. The vehicle was taken to colonial Honda of dartmouth (225 state rd, dartmouth, MA 02747, (508) 996-6800) where the contact was informed that the software needed to be updated so that the vehicle would not overheat. The vehicle was not repaired. The manufacturer was contacted and stated that the VIN was not included in a recall. The failure mileage was approximately 50,000.

- Dartmouth, MA, USA

problem #67

Oct 182019

Pilot

  • 101,000 miles
Our 2016 Honda Pilot jerks and hesitates; appearing that it does not know which gear to shift into while driving on the highway and on a city street. As recommended by Honda, the transmission service was done at 30,000 mile intervals. However the problem persists. I took the vehicle to the local dealership and was told that the vehicle need a new powertrain control module at a cost of $1400, with no guarantee that it will solve my problem. Option #2 is to replace the transmission at a price of $5,000. I called Honda's corporate customer service and was told that since the vehicle was not under warranty, they could not do anything for me unless their certified mechanic at the dealership let them know that the root cause of the problem was a mechanical defect from the manufacturer. I was given a case number. This is a high risk hazard that needs corrections and corrective actions, not rhetoric. Honda corporation needs to recognize near misses can easily escalate to incidents, if effective controls are not implemented. In addition to this persistent transmission problem, the vehicle's emissions warning light comes on at various times. The dealership says that all of the fuel injectors need to be replaced. I asked about possibly cleaning them. I was told by the service representative that his directive is to replace them and that Honda does not have a procedure in place for cleaning fuel injectors. I was also told by the service representative that a Honda computer code, P0776 (pressure control solenoid B performance or stuck off), was shown. My vehicle was bought new (zero miles) and now have 101,000 miles. It has been served at the recommended intervals stated in Honda's service booklet.

- Fort Mitchell, AL, USA

problem #66

Oct 172019

Pilot

  • 73,000 miles
The vehicle was having sporadic surges of acceleration while driving at speeds of 20 to 50 mph on city streets and while climbing gradual hills on the highway at 65 to 70 mph. Brought it to the dealership and they performed a software update to the transmission and flushed the transmission fluid. Notes from the dealership say it was caused by fluid deterioration.

- Sylvania, OH, USA

problem #65

Oct 072019

Pilot

  • 71,500 miles
While stopped at a traffic light the car put itself into park without my (the driver) knowledge. When the light turned green I attempted to accelerate however the car was in park. I attempted to shift the car into drive and it would not do so. I had to turn the car off and then back on in order to place the car into drive and proceed through the intersection.

- Fontana, CA, USA

problem #64

Oct 162019

Pilot

  • 50,000 miles
The contact owns a 2016 Honda Pilot. While driving 25 mph, the vehicle failed to accelerate when the accelerator pedal was depressed. In addition, the vehicle jerked forward forcefully and made an abnormal noise. There was no warning indicator illuminated. The contact stated that the failure occurred three times within two miles. The vehicle was taken to howdy Honda (located at 5519 E ben white blvd, austin, tx 78741, (512) 686-1544), but the failure could not be duplicated. The manufacturer was not notified. The failure mileage was 50,000.

- Austin, TX, USA

problem #63

May 012019

Pilot

  • 50,000 miles
The contact owns a 2016 Honda Pilot. While driving 30 to 50 mph, the vehicle hesitated to accelerate and jerked. The failure was experienced numerous times. The vehicle was not diagnosed or repaired. The dealer and manufacturer were not contacted. The failure mileage was 50,000.

- Marshville, NC, USA

problem #62

Sep 222019

Pilot

  • 54,000 miles
Jerking when accelerating (usually happens at speeds between 30mph and 50mph) or heading up a hill at low speeds on city streets and highways. It happens while driving straight and turning in curves. The tac will jump when this is occurring. I have been told there is an issue with the transmission in this model year (the transmission fluid deteriorates quicker than it's supposed to). I've only had this car for 18 months so now I'm worried about the transmission and what damage if any this issue has caused and if I will continue to have trouble with this car.

- Concord, NC, USA

problem #61

Sep 012019

Pilot

  • 54,000 miles
The contact owns a 2016 Honda Pilot. While driving approximately 40 mph or less, the vehicle jerked. When the accelerator pedal was depressed, the gear shifted into a different gear, especially on an incline. There was no warning indicator illuminated. The failure recurred several times. The contact called Honda of concord at 704-774-4538 (located at 7650 bruton smith blvd, concord, nc 28027) and scheduled an appointment. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was approximately 54,000.

- Concord, NC, USA

problem #60

Mar 012019

Pilot

  • 40,000 miles
The contact owns a 2016 Honda Pilot. While driving 30-50 mph, the vehicle began to hesitate. There were no warning indicators illuminated. The vehicle was taken to moses Honda (located at 5210 us-60, huntington, wv 25705, (304) 736-5226) where they flushed the transmission, but continued to experience the failure. The vehicle was taken to lester raines Honda (located at 5102 maccorkle ave sw, South charleston, wv 25309, (304) 768-1251) where they also flushed the transmission, but the failure continued. The vehicle was taken back to lester raines Honda and was informed that they were unable to duplicate the failure. The manufacturer was notified of the failure. The failure mileage was 40,000.

- Huntington, WV, USA

problem #59

Sep 012019

Pilot

  • 60,000 miles
The contact owns a 2016 Honda Pilot. The contact stated that the transmission was failing and the vehicle did not accelerate safely in traffic. The vehicle was purchased brand new by the contact. The contact stated that the transmission fluid overheated and the transmission needed to be flushed of the burnt fluid on a regular basis. The repair cost $300 to $400 each time. The contact stated that the failure was becoming more widespread. The vehicle was taken to howdy Honda (5519 E ben white blvd, austin, tx 78741, (512) 686-1544) where the vehicle's computer was currently being updated. The manufacturer was not notified. The failure mileage was 60,000.

- Austin, TX, USA

problem #58

Dec 112018

Pilot

  • 82,000 miles
The contact owns a 2016 Honda Pilot. The contact stated that the vehicle jerked, lunged, and lost power while driving various speeds without warning. The vehicle was taken to dick brooks Honda (14100 E wade hampton blvd, greer, SC 29651, (864) 877-9090) where it was diagnosed that the transmission needed to be flushed and a transmission update was needed. The failure recurred three additional times. The dealer stated that the transmission needed to be flushed every 1,500 miles. The contact referenced technical service bulletin: 10161287 (power train); however, it was expired. The manufacturer was notified of the failure and did not assist. The failure mileage was approximately 82,000.

- Easley, SC, USA

problem #57

Sep 262019

Pilot

  • 32,500 miles
When going down a straigt hill going around 15mph my RPM's go up to 5 and 6. if I press the gas they go up higher. I usually have to pull over when this happens so it the RPM's stop climbing higher. This also happens somethimes when going on a backroad going around 20-25mph but the RPM's only go between 2-3. it seems like the gears are not shifting.

- California, KY, USA

problem #56

Sep 132018

Pilot

  • 65,000 miles
The contact owns a 2016 Honda Pilot. The contact stated that the vehicle was equipped with an auto shut off system that was faulty, which caused the vehicle to not restart after a stop. Also, the instrument panel illuminated. The contact called sarasota Honda at 941-923-3413 (located at 7333 S tamiami trl, sarasota, fl 34231) and scheduled an appointment. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 65,000.

- Venice, FL, USA

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