10.0

really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
9,122 miles

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« Read the previous 20 complaints

problem #46

Jul 082022

Pilot

  • miles
When auto idle is engaged, the car SHOULD start when the brake is released after stopping. We noticed problems when we released the brake. The radio and A/C shut down and quickly come back on again. So release brake, radio and A/C shut down and then radio and A/C come back. Reported to Jeff Wyler Honda and I believe I have a video. As of yesterday, the engine fails to restart on its own from a complete stop at a traffic light or road intersection with the Auto Start/Stop function engaged. You have to put your foot on the brake, shift to park and restart. This occurred twice in two days. Once at a traffic light and once after a traffic jam on the highway. It is scary especially the first time it occurs. It has the potential of leaving the vehicle in a stopped position in dangerous locations if it can-??t be restarted, I.e. the highway. I-??ve read that a jump is sometimes required.

- Union, KY, USA

problem #45

Jun 292022

Pilot

  • miles
The auto start/stop system on the Honda Pilot is failing at intersections causing the car to stall out and be stuck in traffic. Dealer and Honda does not have remedy for this issue. This is a known problem that is well documented by other owners. This is now happening about three times per week and I am worried that it will cause a major traffic accident and or death if I get stuck in the middle of an intersection.

- Rochester, NY, USA

problem #44

May 132022

Pilot

  • miles
Fuel injection pump makes really loud noise and reduction of engine power. Took it to the dealer for diagnosis and was told the fuel pump needs a replacement. Have been waiting 2-3 weeks for parts, with no loaner or estimated timeline provided.

- Irvine , CA, USA

problem #43

Jun 062022

Pilot

  • miles
I own a 2017 Honda Pilot Elite, with 65000 miles, that was purchased new. The vehicle has repeatedly stalled at various point of operation. Upon stalling, every light appears to activate on the dashboard. The vehicle remains stalled until the computer "recycles." I can usually restart the vehicle within 2+ minutes. The dealer, located in Rancho Santa Margarita, California, has identified the vehicle-??s stop-start as the problem. The dealer suggested to turn off the stop-start while driving the vehicle but that is problematic as this needs to be done each time the vehicle engine is turned off and then restarted. The dealer, upon inspection, found some errors in the ECU, but none that would create this problem. The dealer is unable to recreate the problem and admitted that many Honda Pilots have this issue. To possibly fix the problem, the dealer suggested a valve replacement at a cost of $1000+ and a new battery, even though the battery has been tested and is fine. These vehicles are dangerous, and Honda has done nothing to correct the problem.

- Rancho Santa Margarita, CA, USA

problem #42

Mar 022022

Pilot

  • miles
Multiple times the vehicle has shutoff when the it has reached a complete stop at a traffic light and has not restarted on its own. Took it to dealer but they could not recreate it supposedly. In addition fuel pump issues and the Honda dealer is not able to obtain parts to the fix the vehicle. Feels like a lemon vehicle.

- Rancho Cucamonga , CA, USA

problem #41

Feb 012022

Pilot

  • miles
Our 2017 Honda Pilot was making some really strange noises under the hood so we took it in to our local Honda dealer service. Dealer said our low-pressure fuel pump needed to be replaced. It has now been nearly four months of Honda telling us the fuel pump replacement part is unavailable. We follow up with Honda weekly and they continue to give us an ETA date, which they push out every time, so the ETA is meaningless. They said we can drive our Pilot "as is" but cautioned us not to take it on a road trip, so we had to pay Honda a daily rate to rent a car from them. They would not provide us with a complimentary rental vehicle, even though this situation is out of our control and this fuel pump will be covered by the Power Terrain Warranty. I drive my three children in our Pilot and I feel it a safety hazard for me to drive it on the freeway when it could break down on us at any time, which would also cause a safety hazard on the highway. There was not ever any type of error code or auto failure alert for this fuel pump problem.

- Sandy, UT, USA

problem #40

Mar 012022

Pilot

  • miles
I returned from work at approximately 5 pm on 03-01-22. As I prepared to enter my garage, I realized I could not pull in due to objects in the way. I put my foot on the brake, and as I planned to reverse, the car lurched forward and into the side of my house! No warnings, no air bag deployment, and a sudden lurch, stopped only by my (less than 2 year old, custom-built) house! Garage door would not close after the car was backed out. Car was towed to Performance Honda in Fairfield, Ohio. No codes were recorded and they did not indicate reproduction or attempt to reproduce the problem. They reset all computer systems in the vehicle. The included photos also show the skid mark on the driveway, indicating to us that the brakes were on when the car "lurched" into the house.

- Hamilton, OH, USA

problem #39

Jan 292022

Pilot

  • miles
There is a strong smell of gasoline inside the cabin. It is very intermittent, but seems to happen most after it is warm and is restarted after sitting less than 1 hour like going in somewhere to shop or eat. Other times it has happened in the summer when idling the car with the air conditioning running for 10-15 minutes. It is not an exhaust smell, but unburnt gasoline. The dealer smelled it when I dropped it off, but couldn't find anything wrong. It has been happening for over a year. After several months we got a check engine light, it was an issue with the evaporative canister. An $1,100 repair was made outside of warranty. We hoped this would at least fix the issue. It did not fix it. The smell happens regardless of gas tank level and is not from over filling the tank.

- Walker, IA, USA

problem #38

Oct 092021

Pilot

  • miles
In my 2017 Honda Pilot Elite the auto idle stop feature has more frequently failed to restart the vehicle when stopped at a traffic light. This leaves the car stalled in traffic instead of restarting after I take my foot off the brake (which is when the system should be restarting the engine). This failure occurs whether I press the gas pedal or just take my foot off the brake. It began happening around the 30,000 mile mark and the vehicle now has 56,000. I notice it most often occurs when the auto idle stop function engages at the first traffic light after a period (approx. more than 20 minutes) of freeway driving. The only way I have found to recover from the stall is to place depress the brake, place the car in Park, press the engine Start/Stop button twice (once to shut off the car then again to restart it), and then place the vehicle in drive and release the brake. Sometimes this process needs to be repeated. My vehicle is almost always in ECON mode. The issue happens whether or not the radio is on. My map is almost always displayed when I am driving.

- Huntington Woods, MI, USA

problem #37

May 132021

Pilot

  • miles
I had started noticing the radio clicking on/off at stoplights. After a while, it progressively got worse and noticed the car was also slightly jerking too as the car re-started. I called the dealer and they said they were not familiar with the issue. Days before my warranty expired in 2020, I took the vehicle in and they said they were not able to re-create the issue and did not see any error codes. I received the mil warranty extension letter recently and wondered if that was the same issue, but it does not appear so. However upon researching that, I found many similar complaints online about the auto idle stop issues. I am grateful my car has never stalled (yet) but that is probably because I have very low mileage. However I am scared to drive the car now and always disable the auto idle stop, hope that I don't forget which I do sometimes and am fearful should my teenagers ever have to drive my car! thankfully their Honda civics don't have this feature. This is a serious safety hazard! there are too many similar complaints so please force Honda to recall and fix the problem. I bought this new car since it was supposed to be more advanced and safer than the 15 year old car it replaced. It does have some great advances but should not be compromised or come at the cost of safety.

- Overland Park, KS, USA

problem #36

Apr 222021

Pilot

  • miles
The auto shut off when the brake is fully deployed fails when pressure is released and the car will not re-energize. Leaving a car dead at a light that just turned green. Requires me to put car in park, then restart then put into drive. This is a safety hazard. No error lights. Auto shop can't fix. Must remember to manually shut off the auto shut off each time the car is turned on. Not safe. I have almost been rear ended several times as the car behind expected to go at the just then green light. At one light no cars were stopped behind me but a car approached a light that had been green didn't realize I was stopped with a failed engine. Scary. It happens everyday.

- Lake Oswego, OR, USA

problem #35

Apr 052021

Pilot

  • 29,000 miles
While stopped at an intersection, the "auto-idle-stop" feature malfunctioned and: 1.) didn't properly "restart" the engine; 2.) caused the electrical systems in the car to turn off and essentially stalled the car; and 3.) made it difficult to restart the car using the ignition button as it wasn't clear what gear the car was in. Once the car was in park, it was able to be restarted using the ignition button. This occurance has happened several times. For safety (when we remember to), we now make a point to turn off the auto-idle-stop feature when using the car as the scenarios in which the issue appears could be at an intersection or situation with cross traffic.

- Longmeadow, MA, USA

problem #34

Apr 102021

Pilot

  • 59,121 miles
While at a red light, the auto idle engine feature completely stalls the vehicle. This has happened more times that I can count at this point. Basically, if I leave the feature on, at some point in route, it will stall. Of course, I have brought it in several times to the dealership to be told that nothing is wrong with the vehicle and the computer doesn't register/read any kind of code or error. When the brake pedal is completely depressed, the vehicle shuts down, radio, lights everything. When the brake is released, it seems to try to fire up, but stalls instead. Lights are projected onto the dash saying "to start engine: Brake + pedal". this does not immediately start the car. It takes several tries and lately I have found that I have to keep my foot off of the pedal and hit the start button to turn "off" the vehicle (even though it is already stalled). Then, I can start it. I am always in a busy intersection at a red light when this occurs which is frightening. It has taken up to two minutes to get it restarted and lights have turned green, horns have been blasted and I have been swerved around by oncoming (behind) vehicles.

- Prairieville, LA, USA

problem #33

Mar 272021

Pilot

  • 36,000 miles
Auto idle stopped engine waiting in traffic and then it would not restart. I took my foot off the brake, pressed the gas and nothing would work. Eventually, I was able to get the vehicle in park, turn it "off" and then turn it back on.

- Charleston, SC, USA

problem #32

Mar 232021

Pilot

  • 58,000 miles
I got a warning on my dashboard says "emissions system problem" my vehicle has only 58K miles on it. I checked the recall but is not there. I chat one of the agent "renee' told me to file complaint if I want. Is my vehicle still under warranty for this issue? thank you.

- Fort Worth, TX, USA

problem #31

Jan 052021

Pilot

  • 50,000 miles
2017 Honda Pilot, emissions light came on around 50,000. Service light came on at highway speeds. Codes were PO301, po219A. Honda service confirmed 2016 Pilot and some 2017 Pilot received an extended warranty, covering repair of the fuel injectors. This specific VIN was out of range. Mechanic had to replace the fuel injectors to remedy the issue. Honda America advised me to do the repair and see if a warranty is extended.

- Oostburg, WI, USA

problem #30

Dec 062020

Pilot

  • 38,000 miles
Occasionally when stopped at a red light the car's auto engine cut off during idle will not restart as it should when I try to go. I must then put the car in park, wait 2-3 minutes, then it will finally restart. I took it to my dealership who told me they were aware of the problem and did not know how it could be fixed. Stalling at a red light while cars are beeping is dangerous and can cause an accident or road rage. Please help.

- Lake Wales, FL, USA

problem #29

Dec 032020

Pilot

  • 43,000 miles
Check engine light came on at 43,000 miles. Then every other light on dash came on while driving. Error code for fuel injectors and Honda dealer charging 2,000 to replace injectors. Wife will not drive the Pilot now due to injector issues. Vehicle is only 3 years old! known issue with my model year Pilot and Honda is silent on recall. Dealer can't even fix the issue due to not having the parts (back ordered)!

- Emporium, PA, USA

problem #28

Sep 092020

Pilot

  • 23,355 miles
Emissions light went on and I smelled gas. Brought the car in for service at 23,391 miles. Fuel injectors needed to be replaced. This is a known problem with the Pilot, according to the service manager, who stated "luckily it was still under warranty."

- Flanders, NJ, USA

problem #27

Oct 062020

Pilot

  • 25,400 miles
Check engine light for emissions system problem. Code P219A came up. They ended up having to replaced the fuel injectors at 25,400 miles. Our warranty is up in March. I called Honda to see if they would still fix the issue after the warranty is up. They advised that any issues would be an out of pocket expense. They are aware it is a known issue with 2016-2018 Pilot.

- Minot Afb, ND, USA

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